Woodbridge Township, New Jersey, United States · On-site
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of pe…
Skills: Customer Communication, Problem Solving, Salesforce, ERP Systems, Case Management
Woodbridge Township, New Jersey, United States · On-site
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of pe…
Skills: Salesforce, 3D Modeling, Customer Service, Order Management, Product Knowledge
Cass County, Minnesota, United States · Remote Solely
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of pe…
Skills: Educational Selling, Product Training, Clinical Audiology, Dispensing Audiology, Public Speaking
Pasadena, South Australia, Australia · On-site
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Par…
Skills: Customer Service, Appointment Scheduling, CRM Software, Administrative Support, Hearing Aid Repair
Singapore, Singapore · On-site
Driven by the passion to improve the quality of people’s lives, WSA continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, w…
Skills: Python, C, C++, C#, Embedded Systems
Singapore, Singapore · On-site
Driven by the passion to improve the quality of people’s lives, WSA continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, w…
Skills: Hardware Design, Electronic Validation, Charging Technology, Battery Systems, Low-power Management
Hyderabad, Telangana, India · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want t…
Skills: TypeScript, Gherkin, BDD, Playwright, WebDriverIO
Miami, Florida, United States · On-site
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. At …
Skills: Customer Service, Office Administration, Oral Communication, Written Communication, Scheduling Software
Woodbridge Township, New Jersey, United States · On-site
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of pe…
Skills: Lead Generation, Prospecting, Needs Assessment, Deal Negotiation, CRM Management
Biñan, Laguna, Philippines · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want t…
Skills: Failure Analysis, Complaint Handling, Root Cause Identification, Power BI, Excel Macros
Town of Smithtown, New York, United States · On-site
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of pe…
Skills: Order Fulfillment, Team Leadership, Quality Control, Warehousing, Distribution
Yarrawonga-Mulwala, Victoria, Australia · On-site
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the wo…
Skills: Audiological Diagnosis, Hearing Aid Fitting, Patient Education, Business Development, Relationship Management
Singapore, Singapore · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want t…
Skills: Product Management, Product Lifecycle Management, Market Research, Competitive Analysis, New Product Introduction
Greater Sudbury, Ontario, Canada · On-site
$70k–$100k/yr
About us: Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to p…
Skills: Hearing Evaluations, Audiological Assessments, Client Education, Product Recommendations, Patient-Centric Care
Adelaide, South Australia, Australia · On-site
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Par…
Skills: Customer Service, Appointment Scheduling, CRM Software, Administrative Support, Marketing
Hyderabad, Telangana, India · On-site
Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, …
Skills: AI Governance, Prompt Engineering, LLM Workflows, GitHub Copilot, Microsoft 365 Copilot
Hyderabad, Telangana, India · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want t…
Skills: C#, MSSQL, Python, Typescript, Powershell
Biltmore Forest, North Carolina, United States · On-site
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Par…
Skills: Hearing evaluation, Hearing aid fitting, Audiology, Customer service, Technical communication
Rio Rancho, New Mexico, United States · On-site
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. At …
Skills: Customer Service, Office Administration, Oral Communication, Written Communication, Scheduling Software
Hyderabad, Telangana, India · On-site
Applicants must have prior experience in Software Testing (Manual Testing), including test case execution, defect tracking, and incident troubleshooting. Please apply only if you meet this requirement. Driven by the pass…
Skills: Incident Management, Software Testing, Defect Analysis, Troubleshooting, Azure DevOps
Woodbridge Township, New Jersey, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage inbound and outbound customer communications via phone and email using Salesforce. Monitor purchase orders and handle ERP exceptions to ensure orders are processed accurately and within SLA timelines.
Seeking a motivated professional who is a quick learner and excels in fast-paced environments. Must be able to navigate business systems efficiently while maintaining compliance and accuracy.
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.
We are seeking a highly motivated and adaptable professional who thrives in a fast-paced environment and excels at problem-solving, collaboration, and customer-focused communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This role requires a quick learner who can navigate systems and processes efficiently while maintaining accuracy, compliance, and a strong understanding of business operations.
-Handle inbound and outbound phone calls and emails
-Work through Salesforce case queues following proper process
-Contact and Respond to customers via email using the Salesforce case
-Contact customer to provide fit updates for custom orders that require changes or approvals
-Work through ERP exceptions / kick-outs to ensure orders are triaged and handled properly
-Proactively monitor purchase orders to eliminate missed SLA Additional tasks based on business needs to ensure we are providing the best possible service experience.
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. With truly differentiated brands like Widex, Signia, Rexton, Audio Service and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 130 markets. WSA employs 12,500+ people and is privately owned by the Tøpholm and Westermann families and the Lundbeck Foundation, as well as funds under the management of EQT. As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life.
Offices: Nymøllevej 6, Lynge, Denmark 3540, DK · 18 Tai Seng Street, #08-08, Singapore, Singapore 53977, SG · Bałtycka 6, Poznan, Greater Poland Voivodeship 61-013, PL · 88/AA, Financial District, Hyderabad, Makthakousarali, Telangana, Hyderabad, 500032, IN · Henri-Dunant Straße, Erlangen, Bavaria 91058, DE
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. With truly differentiated brands like Widex, Signia, Rexton, Audio Service and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 130 markets. WSA employs 12,500+ people and is privately owned by the Tøpholm and Westermann families and the Lundbeck Foundation, as well as funds under the management of EQT. As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life.
Offices: Nymøllevej 6, Lynge, Denmark 3540, DK · 18 Tai Seng Street, #08-08, Singapore, Singapore 53977, SG · Bałtycka 6, Poznan, Greater Poland Voivodeship 61-013, PL · 88/AA, Financial District, Hyderabad, Makthakousarali, Telangana, Hyderabad, 500032, IN · Henri-Dunant Straße, Erlangen, Bavaria 91058, DE
