The Doubletree Omahais looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you! We are currently seeking…
Skills: Customer Service, Hospitality, Communication, Problem Solving, Attention to Detail
Manhattan Beach, California, United States · On-site
$26/hr–$32/hr
Entry level
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Skills: Drink Mixing, Guest Relations, Inventory Management, Cash Handling, Point Of Sale (POS)
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Normal 0 false false false false EN-CA X-NONE X-NONE Job Summary The incumbent would be responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sale…
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Manhattan Beach, California, United States · On-site
$21/hr–$21/hr
Entry level
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Job Description Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high…
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$16/hr–$17/hr
Part-time
Dental, Medical, Vision, Paid Sick Time, Paid Vacation, Paid Holidays
Posted 40d ago
~20 hrs/week
Responsibilities
The Front Desk Agent will check-in and check-out hotel guests, ensuring a professional and friendly experience. They will also anticipate guests' needs, provide information about hotel services, and maintain the front desk area.
Requirements
Candidates must have prior front desk experience and a passion for customer service. Effective communication skills in English and the ability to use computer systems are also required.
Full job description
The Doubletree Omahais looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!
We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry to join our TEAM! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM, ensuring guest satisfaction. Welcoming and ensuring guests feel right at home, making their stay with us memorable. Personality, integrity, passion for customer service, determination for career growth, and overall attitude are the most important to us. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
Must be able to work both 7am - 3pm & 3pm - 11pm shifts.
DAILY TASKS:
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Complete all items as listed on shift checklists.
Bucket checks to be performed by each shift to verify data as it pertains to guest information, reservation details, and adequate payment authorization.
Ensure proper credit card procedures are followed at all times to include credit card swipe and guest signature on registration slip.
Adhere to all cashiering procedures by verifying your bank is accurate and balanced at both the beginning and end of your shift. Print closing reports to verify all cash and credit card transactions during a given shift.
Advise guest of any messages, mail, faxes, etc. received for them.
Communicate all services and amenities offered to guests by the hotel.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Take, record, and relay messages accurately, completely and legibly.
Accept, record, and deliver all wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e. housekeeping for special requests or IRD for amenity delivery).
Meet with previous Front Desk shift to review hotel status, log-book information, and pass on items.
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures as well as all emergency exits and evacuation routes.
Keep the front desk as well as lobby areas clean and well organized.
Assist with reservations calls in a professional manner.
Legibly document and dispatch all guest requests and maintenance needs in the guest request manifest log and submit to the manager.
KNOWLEDGE, SKILLS & ABILITIES
Prior Hilton hospitality experience preferred
Prior customer service experience preferred
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a computer system.
MUST have prior front desk experience
BENEFITS:
Dental
Medical
Vision
Paid Sick Time
Paid Vacation
Paid Holidays
Birthday Pay
Life Insurance
401-K
Room discounts
Free Hot Meals per shift
Flexible Schedules
Fast Paced work environment
Travel Perks & Benefits
Recognition & Rewards
Growth Opportunities
Equal Employment Opportunity
Doubletree Omaha does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa.
Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.
Offices: Houston, TX, US · Toronto, Ontario, CA · London, GB · Luxembourg, LU · Tokyo, JP
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa.
Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.
Offices: Houston, TX, US · Toronto, Ontario, CA · London, GB · Luxembourg, LU · Tokyo, JP