Associate Account Resolution Representative - Auto - Bilingual (Spanish/English)
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Entry level
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$37/hr–$65/hr
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$31/hr–$65/hr
Mid level
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Full-time
Posted 4d ago
Apply by Aug 15
~40 hrs/week
Responsibilities
The associate will perform routine transactional tasks, including inbound and outbound calls to determine the reasons for account delinquency. They will also negotiate repayment terms and provide support for the account resolution team while adhering to company policies.
Requirements
Candidates must have at least 6 months of experience in account resolution, customer contact, or customer service. Proficiency in both Spanish and English is required, along with the ability to work on-site and pass a language assessment.
Full job description
About this role:
Wells Fargo is seeking Associate Account Resolution Representatives – Bilingual (Spanish/English) to join our Auto team in Irving, TX. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we’re the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers
Required Qualifications:
6+ months of account resolution, customer contact, or customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking, reading and listening proficiency in Spanish/English
Desired Qualifications:
Strong telephone etiquette and customer service skills
Excellent verbal, written, and interpersonal communication
Ability to work effectively in a structured, adaptable, and changing call center environment
Skilled in navigating multiple computer systems and using search tools to locate information
Good analytical skills with high attention to detail and accuracy
Ability to negotiate, influence, and collaborate to build successful relationships
Solid conflict management and decision-making abilities
Effective team player with strong collaboration skills
Proven ability to meet production goals, deadlines, and performance metrics
Intermediate proficiency in Microsoft Office applications
Job Expectations:
Ability to work nights, weekends, and/or holidays as needed or scheduled
Must be able to attend full duration of required training period
Must work on-site at the location posted
This position is not eligible for Visa Sponsorship
Must complete and pass required language assessment
Training Schedule:
Anticipated start date is October 19, 2026
Training will be for four weeks, Monday through Friday, 8 am to 5 pm
Work Schedule:
Working schedule will be within the operating hours of Monday - Thursday, 7 am- 10 pm, Friday, 7 am - 7 pm; and rotating Saturday's, 7 am - 4:30 pm.
Schedule after training will be assigned prior to the end of training.
Job Location:
401 Las Colinas Blvd W Bldg A, Irving, TX 75039
Posting End Date:
14 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Offices: 420 Montgomery St, San Francisco, California 94103, US · 420 Montgomery St, San Francisco, CA 94163, US · Outer Ring Road, Bengaluru, Karnataka 560103, IN · 1 Queen's Rd E, Wan Chai, Hong Kong, HK
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Offices: 420 Montgomery St, San Francisco, California 94103, US · 420 Montgomery St, San Francisco, CA 94163, US · Outer Ring Road, Bengaluru, Karnataka 560103, IN · 1 Queen's Rd E, Wan Chai, Hong Kong, HK
Business BankingWholesale bankingMortgageConsumer Financeand Commercial FinanceFinanceBusiness DevelopmentAgricultureAsset ManagementFinTech