Wellness Warehouse Jobs & Careers (Now Hiring) Jun 2026 — Page 3 | Clera

Jobs at Wellness Warehouse (Now Hiring) — 42 open — Page 3

National Retail Operations Manager

Remote OK

Senior

This is a remote position. Job Purpose: To lead and drive consistent execution of retail operations across all stores nationally, ensuring operational excellence, customer experience delivery, administrative compliance, …

Skills: Retail Operations, Performance Management, Customer Experience Management, Operational Governance, Risk & Compliance Oversight

Wellness Warehouse

Wellness Assistant

Drakenstein Local Municipality, Western Cape, South Africa · On-site

Mid level

AREAS OF RESPONSIBILITY: Customer Experience Be professional Approach all customers, greet, smile and offer assistance Identify customer needs in order to provide optimal experience Takes responsibility for serving the c…

Skills: Customer Experience, Selling Skills, Merchandising, Stock Management, Cash Handling

National Retail Operations Manager

Wellness Warehouse

Remote OK

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Senior

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Full-time
bachelor degree
Posted 129d ago
~40 hrs/week

Responsibilities

Lead and drive consistent execution of retail operations across all national stores to ensure operational excellence and commercial performance. Translate organizational strategy into executable plans while managing regional leadership teams and ensuring customer experience standards.

Requirements

Requires a relevant retail or business qualification and 5-8+ years of retail operations leadership experience managing multi-layer structures. Candidates must possess a strong commercial mindset and the flexibility to travel regularly for business needs.

Full job description

This is a remote position.

Job Purpose:

To lead and drive consistent execution of retail operations across all stores nationally, ensuring operational excellence, customer experience delivery, administrative compliance, and commercial performance.

The role translates organisational strategy into executable retail plans, ensuring alignment between Customer Experience and Administrative disciplines while driving performance through regional leadership teams.

Retail Operations Execution & Performance

Ensure consistent execution of national priorities across all regions through structured cadence, reporting, and accountability frameworks.
Translate strategic direction into clear operational priorities
Ensure alignment of CX and Admin disciplines nationally
Drive achievement of sales, margin and operational KPIs
Monitor national retail performance and identify improvement opportunities
Standardise operational practices across stores
Identify process improvement opportunities
Support implementation of new systems or operational initiatives
Use operational data to drive performance improvements
Standardise reporting frameworks across regions

Leadership of Regional Teams

Lead, coach and hold accountable regional leadership teams to deliver objectives
Set clear expectations, goals and accountability frameworks
Align regional priorities to national objectives
Drive collaboration between CX and Admin structures
Facilitate leadership development and capability building
Ensure consistent performance management practices

Customer Experience

Ensure delivery of consistent customer experience across all stores.
Drive CX standards, visual merchandising, and service culture
Monitor customer feedback
Implement initiatives that improve customer engagement and retention
Partner with Marketing and Omnichannel teams to ensure seamless customer journeys

Operational Compliance, Risk & Administration

Ensure strong governance and operational control across retail operations.
Oversee audit performance, risk mitigation and compliance standards
Ensure consistency in stock control, receiving, cash handling and admin practices
Monitor health & safety compliance and regulatory adherence

Cross-Functional Collaboration

Act as the primary operational link between strategy and execution.
Work closely with Supply Chain, Finance, HR, Marketing and IT
Ensure operational feasibility of strategic initiatives
Provide feedback from stores to inform strategic decisions

Requirements

Job Specifications

Relevant retail or business-related qualification
5–8+ years retail operations leadership experience
Experience managing multi-layer leadership structures
Strong commercial and operational mindset
Experience in multi-store retail environments

Special Requirements

Flexibility to travel regularly, based on operational priorities, store openings, or business needs

Functional Competencies

Operational Governance
Customer Experience Management
Performance Management
Risk & Compliance Oversight
Commercial Awareness
Change Management

Related keywords

Retail OperationsKPIsCustomer ExperienceVisual MerchandisingOperational ComplianceRisk MitigationStock ControlCash HandlingHealth & SafetySupply ChainOmnichannelMulti-store RetailGovernanceCommercial PerformanceRetail & Wholesale

About Wellness Warehouse

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Helping you live life well

Industry: Wellness and Fitness Services
Company size: 201-500 employees
Founded: 2007
Headquarters: Cape Town, Western Cape
LinkedIn followers: 12,376

South Africa’s leading health retailer, Wellness Warehouse is your trusted provider of a wide range of carefully selected, high-quality supplements, health foods, natural beauty products, eco home solutions, and more. We believe in pure, natural goodness – plain and simple. We aim to honour people and planet in all that we do, and check the ingredients on each and every label so you don’t have to. Wherever you are on your personal journey to natural wellbeing, we’d love to take the next step with you. Visit any of our nearly 40 stores nationwide (and growing!), and a friendly Wellness Consultant will be happy to assist with your unique needs. If you prefer to shop online, no problem – we have a convenient and dynamic online store, and will meet you where you’re at. We’re passionate about creating a community of South Africans who love to live life well! Sign up to rewards programme in store or online, and you’ll enjoy up to 3% in cashback with every purchase, plus plenty of exclusive offers and discounts. We believe that health is the truest form of wealth, and we’re here to help create a better South Africa – one healthy choice at a time! Join us on the journey of living life well together…

Offices: 50 Kloof Street, Gardens, Shop 1-8, Cape Town, Western Cape 8001, ZA · Upper Level, Leonora Drive, Ballito,, Shop 658B, Ballito, Dolphin Coast, KwaZulu-Natal 4399, ZA · Grayston Drive & Benmore Road, Benmore Gardens, Shop 125, Johannesburg, Gauteng 2196, ZA · Cnr Veale and Fehrsen Streets, New Muckleneuk, Shop 329, Level 3, Pretoria, Gauteng, ZA · 27 Somerset Road, Green Point, Shop D06, Cape Town, Western Cape, ZA

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