Calgary, Alberta, Canada · Hybrid
$78k–$93k/yr
Job ID: 10204 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
Skills: Claims Adjusting, Quality Assurance, Bilingualism (French/English), Trend Analysis, Calibration Sessions
Calgary, Alberta, Canada · Hybrid
$60k–$75k/yr
Numéro d’emploi : 10133 Type d’emploi : Poste existant Environnement de travail : Nous offrons un environnement de travail hybride qui donne la flexibilité à nos employés d’établir un équilibre entre le travail au bureau…
Skills: Claims Settlement, Bilingualism (French/English), Customer Service, Analytical Skills, Investigation
Calgary, Alberta, Canada · Hybrid
$130k–$165k/yr
Job ID: 10170 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
Skills: Information Systems Architecture, Enterprise Solution Design, Architecture Frameworks, Event-Driven Architecture, API Design
Calgary, Alberta, Canada · Hybrid
$62k–$84k/yr
Job ID: 10200 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
Skills: Commercial Insurance Adjusting, Property Claims Adjustment, Policy Interpretation, Loss Reserving, Investigation
Calgary, Alberta, Canada · Hybrid
$60k–$75k/yr
Job ID: 10133 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
Skills: Insurance Adjusting, Bilingualism (French/English), Customer Service, Liability Determination, Policy Interpretation
Calgary, Alberta, Canada · Hybrid
$100k–$130k/yr
Job ID: 10185 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
Skills: Strategic Advisory, Workforce Planning, Talent Management, Organizational Design, Employee Relations
Montreal, Quebec, Canada · Hybrid
$65k–$100k/yr
Numéro d’emploi : 10131 Type d’emploi : Poste existant Environnement de travail : Nous offrons un environnement de travail hybride qui donne la flexibilité à nos employés d’établir un équilibre entre le travail au bureau…
Skills: Risk Analysis, Underwriting, Pricing, Negotiation, Reinsurance
Calgary, Alberta, Canada · Hybrid
$100k–$130k/yr
Job ID: 10185 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
Skills: Strategic Advisory, Workforce Planning, Talent Management, Organizational Design, Employee Relations
Calgary, Alberta, Canada · Hybrid
$120k–$145k/yr
Numéro d’emploi : 9984 Type d’emploi : Poste existant Langue de travail : Anglais. Ce poste est considéré comme un poste au siège social et devra communiquer avec des parties prenantes internes partout au Canada où la pr…
Skills: Actuarial Analysis, Automobile Pricing, Data Manipulation, Stakeholder Management, Project Management
Montreal, Quebec, Canada · Hybrid
$50k–$55k/yr
Numéro d’emploi : 10098 Type d’emploi : nouveau poste Langue de travail : bilinguisme (français et anglais). Ce poste est considéré comme un poste de siège social et devra communiquer avec des parties prenantes internes …
Skills: Bilingualism (French and English), Data Entry, Customer Service, Microsoft Office Suite, Administrative Support
Calgary, Alberta, Canada · Hybrid
$85k–$100k/yr
Numéro d’emploi : 10160 Type d’emploi : Poste existant Environnement de travail : Nous offrons un environnement de travail hybride qui donne la flexibilité à nos employés d’établir un équilibre entre le travail au bureau…
Skills: Claims Settlement, Team Leadership, Customer Service, Performance Management, Policy Interpretation
Calgary, Alberta, Canada · Hybrid
Numéro d’emploi : 10143 Type d’emploi : Poste existant / nouveau poste / pour examen futur Environnement de travail : Nous offrons un environnement de travail hybride qui donne la flexibilité à nos employés d’établir un …
Skills: Application Delivery, Resource Management, Stakeholder Communication, Operational Planning, Team Coaching
Montreal, Quebec, Canada · Hybrid
$80k–$95k/yr
Numéro d’emploi : 10016 Type d’emploi : Poste existant Langue de travail : français Salaire : À Wawanesa, le salaire est l’un des éléments de la rémunération globale, complète et concurrentielle que nous offrons à nos em…
Skills: Risk Analysis, Underwriting, Pricing, Negotiation, Customer Service
Calgary, Alberta, Canada · Hybrid
$52k–$62k/yr
Numéro d’emploi : 10132 Type d’emploi : Poste existant Environnement de travail : Nous offrons un environnement de travail hybride qui donne la flexibilité à nos employés d’établir un équilibre entre le travail au bureau…
Skills: Claims Management, Customer Service, Policy Interpretation, Negotiation, Analytical Thinking
Calgary, Alberta, Canada · Hybrid
$65k–$170k/yr
Numéro d’emploi : 10124 Type d’emploi : Poste existant Langue de travail : anglais. Ce poste est considéré comme un poste au siège social et devra communiquer avec des parties prenantes internes partout au Canada où la p…
Skills: Actuarial Science, SQL, R Programming, Excel, Power BI
Calgary, Alberta, Canada · Hybrid
$52k–$82k/yr
Job ID: 9765 Employment Type: Existing Role Working Business Language: English OR Bilingual in French and English. We are recruiting for multiple roles, some of which require regular interaction with customers in Québec …
Skills: Claims adjustment, Customer service, Policy coverage interpretation, Communication, Investigation
Calgary, Alberta, Canada · Hybrid
$52k–$82k/yr
Numéro d’emploi : 9765 Type d’emploi : Poste existant Langue de travail : anglais OU bilinguisme (français et anglais). Nous recrutons pour plusieurs postes, dont certain nécessitent une interaction régulière avec les cl…
Skills: Claims management, Customer service, Policy interpretation, Investigation, Negotiation
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The analyst supports Claims Operations by conducting file reviews and calibration sessions to ensure consistency and best-in-class practices. They identify trends and obstacles in claims processes to drive continuous improvement and training planning.
Requires 3 to 5 years of experience in property and casualty claims adjusting, specifically with Quebec auto and property claims. Full proficiency in both English and French is mandatory, and a CIP or FCIP designation is considered an asset.
Job ID: 10204
Employment Type: Existing Role
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.
Working Business Language: Bilingual in French and English. This role requires regular interaction with customers across Canada where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $77,500 - $92,500. Candidates with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
As a Claims Quality Assurance Analyst, you’ll play an important role in supporting Claims Operations by helping strengthen best-in-class practices, enhance file handling consistency, and contribute to a high-performance culture. In this role, you’ll take part in file reviews, calibration sessions, and trend analysis to identify meaningful improvement opportunities across the claims experience.
Job Responsibilities
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
We are one of Canada’s largest mutual insurers, serving our members since 1896
Founded in 1896, we are one of Canada’s largest mutual insurers serving two million+ members through more than 1900 broker partners. Our insurance solutions span auto, home, farm, property, commercial buildings and life offerings for individuals, families, and organizations. We are always looking ahead, innovating with new insurance solutions for changing member and community needs. Employing over 3,600 people in Canada, we are a top-rated financial institution with $10 billion in assets and $4 billion in annual premium revenue. We actively give back to organizations that strengthen communities where we operate, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com See our current career opportunities at wawanesa.com/jobs
Offices: Executive Office, 236 Carlton St, Winnipeg, Manitoba, Mantioba R3C 1P5, CA · 8585 Boulevard Décarie, Mont-Royal, Quebec H4P 2J4, CA
We are one of Canada’s largest mutual insurers, serving our members since 1896
Founded in 1896, we are one of Canada’s largest mutual insurers serving two million+ members through more than 1900 broker partners. Our insurance solutions span auto, home, farm, property, commercial buildings and life offerings for individuals, families, and organizations. We are always looking ahead, innovating with new insurance solutions for changing member and community needs. Employing over 3,600 people in Canada, we are a top-rated financial institution with $10 billion in assets and $4 billion in annual premium revenue. We actively give back to organizations that strengthen communities where we operate, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com See our current career opportunities at wawanesa.com/jobs
Offices: Executive Office, 236 Carlton St, Winnipeg, Manitoba, Mantioba R3C 1P5, CA · 8585 Boulevard Décarie, Mont-Royal, Quebec H4P 2J4, CA
