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Intermediate Claims Adjuster - Auto Physical Damage (Future Opportunities)
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Full-time
bachelor degree, professional certificate
Annual Bonus Plan, Leave Of Absence Top-up Programs, Vacation Time, Personal Days, Premium Free Benefits, Pension Plan
Posted 6d ago
~40 hrs/week
Responsibilities
Responsible for the fair and equitable adjustment of low complexity auto physical damage claims and managing the claim lifecycle. This includes interpreting policy coverages, establishing reserves, and coordinating with vendors to ensure a positive member experience.
Requirements
Requires a minimum of 1 year of insurance experience, preferably in Auto, and a post-secondary degree is preferred. Candidates should be working towards or have completed a CIP designation through the Insurance Institute of Canada.
Full job description
Job ID: 9764
Employment Type:For Future Consideration. We are always interested in connecting with qualified candidates for our Auto Department. This requisition is designed to connect with talent for future opportunities.
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary range for the position is:
About Us At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB, Darmouth, NS.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Claims Adjuster Level 2, Auto Physical Damage contributes to Wawanesa's goals of delivering an exceptional and consistent member (policy holder) experience through the fair and equitable adjustment of low complexity auto physical damage claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.
Job Responsibilities
Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Adjustment of low complexity auto physical damage claims.
Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members (policy holders).
Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.
Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.
Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
Perform other duties as assigned.
Qualifications
1 year of insurance minimum experience, preferably with Auto.
Post-secondary degree is preferred.
Currently working towards, or completed, a CIP designation through the Insurance Institute of Canada.
Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
Excellent communication skills; listening, written, and spoken.
Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
Good negotiation, decision making and critical thinking skills as well as a willingness to improve.
Strong teamwork skills with the ability to collaborate with others.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
Related keywords
Auto Physical DamageClaims AdjusterCIP DesignationInsurance Institute of CanadaPolicy CoverageLoss ReservesLiability InvestigationInsurance IndustryCAT PlanMutual Insurance
We are one of Canada’s largest mutual insurers, serving our members since 1896
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1896
Headquarters
Winnipeg, Manitoba, Mantioba
LinkedIn followers
61,819
Founded in 1896, we are one of Canada’s largest mutual insurers serving two million+ members through more than 1900 broker partners.
Our insurance solutions span auto, home, farm, property, commercial buildings and life offerings for individuals, families, and organizations. We are always looking ahead, innovating with new insurance solutions for changing member and community needs.
Employing over 3,600 people in Canada, we are a top-rated financial institution with $10 billion in assets and $4 billion in annual premium revenue.
We actively give back to organizations that strengthen communities where we operate, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
Learn more at wawanesa.com
See our current career opportunities at wawanesa.com/jobs
We are one of Canada’s largest mutual insurers, serving our members since 1896
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1896
Headquarters
Winnipeg, Manitoba, Mantioba
LinkedIn followers
61,819
Founded in 1896, we are one of Canada’s largest mutual insurers serving two million+ members through more than 1900 broker partners.
Our insurance solutions span auto, home, farm, property, commercial buildings and life offerings for individuals, families, and organizations. We are always looking ahead, innovating with new insurance solutions for changing member and community needs.
Employing over 3,600 people in Canada, we are a top-rated financial institution with $10 billion in assets and $4 billion in annual premium revenue.
We actively give back to organizations that strengthen communities where we operate, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
Learn more at wawanesa.com
See our current career opportunities at wawanesa.com/jobs