Basingstoke, England, United Kingdom · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Transaction Monitoring, Incident Documentation, Analytical Thinking, Stakeholder Management, Problem Solving
Bengaluru, Karnataka, India · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Java, JavaScript, Spring Boot, SQL, Angular
Singapore · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Program Management, Project Management, Client Relationship Management, Stakeholder Management, Agile Practices
Amsterdam, North Holland, Netherlands · On-site
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Regulatory Compliance, Outsourcing Oversight, Third-Party Risk Management, Vendor Governance, Regulatory Reporting
Amsterdam, North Holland, Netherlands · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Regulatory Compliance, Outsourcing Oversight, Risk Mitigation, Third-Party Risk Management, Vendor Governance
London, England, United Kingdom · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Management Consulting, Retail Banking, Payment Card Industry, Data Analytics, Client Relationship Management
San Francisco, California, United States · Hybrid
$178k–$286k/yr
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Commercialization, Affluent Marketing, Go-To-Market Strategy, Sponsorship Marketing, Experiential Marketing
Bucharest, Romania · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Merchant Acceptance, Acquiring, Business Development, Strategic Partnerships, Payment Ecosystem
Buenos Aires, Argentina · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Technical Pre-sales, Solution Architecture, Payment Systems, API Integration, Cloud Computing
Tokyo, Japan · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Corporate Law, Commercial Law, Legal Drafting, Contract Negotiation, Cross-border Transactions
Foster City, California, United States · Hybrid
$171k–$273k/yr
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Human Capital Consulting, Workforce Planning, People Analytics, GenAI, Strategic Planning
San Francisco, California, United States · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: B2B Sales, Account Management, Business Development, Commercial Card Solutions, Strategic Planning
Panama City, Panamá Province, Panama · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Technical Pre-sales, Solution Architecture, Payment Systems, API Integration, Cloud Computing
Singapore · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: AI Engineering, LLM Applications, Agentic AI Systems, Retrieval-Augmented Generation, Cybersecurity
Singapore · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: AI Engineering, LLM Applications, Agentic AI Systems, Retrieval-Augmented Generation, Python
Austin, Texas, United States · Hybrid
$152k–$244k/yr
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Technical Leadership, System Design, Java, Python, Microservices
São Paulo, São Paulo, Brazil · Remote OK
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Product Strategy, Business Planning, Market Analysis, Agile Methodology, Cross-functional Collaboration
São Paulo, São Paulo, Brazil · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Risk Management, Regulatory Compliance, Stakeholder Management, Payment Systems, Regulatory Reporting
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Client Relationship Management, Escalation Management, Complaint Resolution, Data Analysis, Stakeholder Management
Singapore · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: AI Engineering, LLM Applications, Agentic AI Systems, Retrieval-Augmented Generation, Python
Basingstoke, England, United Kingdom • Hybrid
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The role involves proactively and reactively monitoring VisaNet transactions to identify and resolve connectivity issues affecting clients. It requires collaborating with internal teams and external vendors while documenting incidents and providing timely escalations.
Candidates should have 2+ years of relevant experience and fluency in Spanish. Strong analytical skills, the ability to work a 12-hour shift pattern, and a client-focused mindset are essential.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
As a member of Visa Operations Command Center, the VisaNet Transaction Quality Associate’s primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients.
What we expect of you, day to day.
Often regarded as the Eyes of Visa, this front-line operations role focuses on proactively and reactively identifying and resolving transactional issues using various monitoring and analytical tools, while collaborating with internal support teams and external vendors to address client-impacting problems. The role serves as a primary point of contact for client transactional queries, ensuring efficient and high-quality support. The individual is responsible for thoroughly documenting incidents and accurately reporting them to colleagues and management. Maintaining composure under pressure, especially during critical situations, is essential, along with providing timely escalations when necessary. Strong written and verbal communication skills are required, and strict adherence to documented processes is expected throughout all aspects of the role.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Preferred Qualifications:
2+ years of relevant work experience
Fluent in Spanish
Ability to work effectively as part of a team and individually (self-starter).
Accepts responsibility for own workload management and escalates - seeks advice & guidance where required.
Robust analytical thinking skills.
Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
Builds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations.
Strong verbal and written communication skills.
Takes ownership through to incident resolution.
Assesses urgency of incident, completes analysis and applies sound logic and problem solving techniques.
Strong multi-tasking skills.
Previous IT Operations-Service Desk experience desirable, but not essential as training will be given.
Passion for client service - experience of working in a client-focused environment desirable, but not essential.
Client focused ethos with the ability to interact across all management levels.
MS Office suite familiarity desirable, but not essential.
PC literate (general user level).
Comfortable with working a 12 hour x365 shift pattern.
Additional information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid. Learn more at Visa.com.
Offices: 900 Metro Center Blvd, Foster City, California, US · 12301 Research Blvd, Austin, TX 78759, US · 1004 NW 65th Ave, Miami, FL 33126, US · 1 Market St, San Francisco, CA 94105, US · 900 Metro Center Blvd, Foster City, CA 94404, US
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid. Learn more at Visa.com.
Offices: 900 Metro Center Blvd, Foster City, California, US · 12301 Research Blvd, Austin, TX 78759, US · 1004 NW 65th Ave, Miami, FL 33126, US · 1 Market St, San Francisco, CA 94105, US · 900 Metro Center Blvd, Foster City, CA 94404, US
