Bangalore, Karnataka, India · On-site
What success looks like in this role: Responsible for supporting Telecom infrastructure of Cloud Contact center environment Responsible for developing, implementing and troubleshooting call flows in Cloud Contact center …
Skills: Genesys Cloud CX, Voice Networking, Cloud Contact Center, SIP, VOIP
Bengaluru, Karnataka, India · On-site
What success looks like in this role: High-Level Description: Position will be for Image Engineer, Windows 10 and 11 - Image build and operating System deployment methodologies. Hands on experience on creation & update /…
Skills: Windows 10, Windows 11, SCCM, Intune, MDT
Bangalore, Karnataka, India · On-site
What success looks like in this role: Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, c…
Skills: Strategic Account Management, Executive Presence, Commercial Acumen, Stakeholder Management, Pipeline Creation
Canberra, Australia · On-site
What success looks like in this role: Provides day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations. Ensures team provides timely and effective client / …
Skills: Frontline Supervision, Field Engineering Operations, Client Support, Project Management, Performance Monitoring
United States · Remote OK
What success looks like in this role: Administer and support ClearPath OS2200 environments across installation, configuration, daily operations, and lifecycle management.Monitor system health, performance, availability, …
Skills: ClearPath OS2200, Mainframe Administration, TCP/IP Networking, Workload Automation, Storage Management
Budapest, Central Hungary, Hungary · Hybrid
What success looks like in this role: We are seeking a proactive and experienced Quality Coach to ensure consistent high-quality performance within our IT Service Desk. This role involves monitoring agent interactions, p…
Skills: Quality Coaching, IT Service Desk Support, Performance Monitoring, ServiceNow, Genesys
Whitpain Township, Pennsylvania, United States · On-site
What success looks like in this role: • Responds to and resolves higher level / more complex client and user operational issues. • Works with Enterprise Applications team members to define end-user requirements, function…
Skills: Observability, Monitoring, Python, PowerShell, Bash
United States · Remote OK
What success looks like in this role: Discovery & Assessment: Perform environment discovery, analyze configurations, and support transition and documentation activities.Solution Design & Architecture: Design database sol…
Skills: ClearPath OS2200, RDMS, DMS, SQL, Database Performance Tuning
United Kingdom · Remote OK
What success looks like in this role: Key Responsibilities Drive end‑to‑end service delivery for the UFSS platform, ensuring uptime, performance, contract, and SLA complianceManage the team to effectively respond and act…
Skills: Service Delivery Management, SLA Compliance, Incident Management, Problem Management, Change Management
Long Beach, California, United States · Remote OK
What success looks like in this role: Work with business leads and systems implementation partners to define database/data warehousing requirements and data interfaces Conduct data model reviews with project team members…
Skills: Data Modeling, SQL, NoSQL, Azure, AWS
Memphis, Tennessee, United States · On-site
What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is…
Skills: Hardware Maintenance, Server Builds, Troubleshooting, Firmware Updates, Dell Server Support
Rionegro, Antioquia, Colombia · On-site
What success looks like in this role: • With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Trouble…
Skills: First Line User Support, Hardware Troubleshooting, Software Troubleshooting, Connectivity Troubleshooting, Remote Access Tools
Canberra, Australia · On-site
What success looks like in this role: Business Analyst will support the Deployment and BAU activities for the DWS SEA Platform solutions by working closely with Deployment, Product, Engineering, and Customer teams. Trans…
Skills: Business Analysis, System Architecture, Technical Requirements Gathering, User Story Writing, Process Mapping
Sydney, New South Wales, Australia · On-site
What success looks like in this role: The Field Engineer performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop/laptop compu…
Skills: Technical Support, Mechanical Maintenance, Troubleshooting, Deskside Support, Fault Investigation
Pennsylvania, United States · Remote OK
What success looks like in this role: Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, c…
Skills: Product Management, Digital Workplace Strategy, End-User Computing, Microsoft 365, Virtual Desktop Infrastructure
Bogota, Capital District, RAP (Especial) Central, Colombia · Remote OK
What success looks like in this role: Manage and operate Azure-based infrastructure (IaaS / PaaS) ensuring high availability and reliability Monitor and maintain SLA/SLO compliance for cloud services Perform incident, pr…
Skills: Azure IaaS/PaaS, Bicep, Azure DevOps, CI/CD, SRE
Perth, Western Australia, Australia · On-site
What success looks like in this role: This Technical Field Engineer ensures that our federal government client’s systems stay secure, reliable, and mission-ready through expert on‑site technical support and strong client…
Skills: Deskside Support, Fault Investigation, Hardware Installation, Software Troubleshooting, Windows Environment Support
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Responsible for supporting and developing call flows within a Cloud Contact Center environment and managing telecom infrastructure. This includes coordinating disaster recovery plans, supporting IP endpoints, and managing vendor and carrier relationships.
Requires over 6 years of experience in Voice Networking and at least 4 years specifically with Cloud Contact Center platforms like Genesys Cloud CX or Amazon Connect. Candidates must have a basic understanding of network design and the ability to work in a 24x7 support environment.
What success looks like in this role:
Responsible for supporting Telecom infrastructure of Cloud Contact center environment
Responsible for developing, implementing and troubleshooting call flows in Cloud Contact center environment
• Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.
• Provide support to IP phones, IP softphones, Video endpoints
• Coordination/monitoring of vendor maintenance requests and activities.
• Work with communications carriers and technicians to resolve carrier problems.
• Provide support for the audio/Video conferencing
• Ensure video conferencing endpoints are operational and up to date.
• Provide Global Call Recording/Archive System.
• Provide support for the CTI environment.
• Provide support for the reporting environment.
• Provide support for other telephony adjuncts and emerging technologies as they are implemented.
Support Telecom Expense Management activities
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com.
Offices: 801 Lakeview Drive, Blue Bell, Pennsylvania 19422, US · 10 b Madison Avenue Ext, Albany, New York 12203, US · Lot 93 & 94, ALOR SETAR, 05050, MY · 650 Great South Road, Greenlane, Auckland 1051, NZ · 1 Seventh Street, Augusta, Georgia 30901, US
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com.
Offices: 801 Lakeview Drive, Blue Bell, Pennsylvania 19422, US · 10 b Madison Avenue Ext, Albany, New York 12203, US · Lot 93 & 94, ALOR SETAR, 05050, MY · 650 Great South Road, Greenlane, Auckland 1051, NZ · 1 Seventh Street, Augusta, Georgia 30901, US
