Atlanta, Georgia, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Lifecycle management, Marketing strategy, Product integration, Client experience, Stakeholder management
Atlanta, Georgia, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Partner management, Vendor governance, Contract negotiation, Strategic planning, Financial services
Harrisonburg, Virginia, United States · On-site
$50k–$57k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Client Relationship Management, Consultative Selling, Financial Solutions, Consumer Lending, Loan Application Processing
Saint Petersburg, Florida, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Cash Handling, Client Relationship Building, Sales, Interpersonal Communication, Microsoft Office
Blacksburg, Virginia, United States · On-site
$46k–$59k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Client Relationship Management, Consultative Selling, Financial Solutions, Consumer Lending, Risk Management
Johnson City, Tennessee, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Branch Management, Business Development, Coaching, Small Business Expertise, Risk Management
Washington, District of Columbia, United States · On-site
$125k–$185k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Treasury solutions, Consultative sales, Cash flow management, Working capital, Risk mitigation
Tampa, Florida, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Commercial card management, Relationship management, Sales cycle management, Portfolio growth, Strategic planning
Savannah, Georgia, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Treasury solutions, Consultative sales, Cash flow management, Working capital, Risk mitigation
Manatee County, Florida, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Cash Handling, Client Relationship Building, Sales, Interpersonal Communication, Microsoft Office
Atlanta, Georgia, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Project Management, Change Delivery, Process Improvement, Stakeholder Management, Cross-functional Leadership
Arlington, Virginia, United States · On-site
$46k–$69k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Client service, Relationship building, Financial solutions, Sales, Teller duties
Harrisonburg, Virginia, United States · On-site
$48k–$52k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Cash Handling, Client Relationship Building, Sales, Interpersonal Communication, Microsoft Office
Collier County, Florida, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Branch Management, Business Development, Coaching, Risk Management, Human Capital Management
Luray, Virginia, United States · On-site
$22/hr–$25/hr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Cash Handling, Client Relationship Building, Sales, Interpersonal Communication, Microsoft Office
Alexandria, Virginia, United States · On-site
$57k–$118k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Branch management, Business development, Small business expertise, Team leadership, Coaching
Collier County, Florida, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Cash Handling, Client Relationship Building, Sales, Interpersonal Communication, Microsoft Office
Campbell County, Virginia, United States · On-site
$46k–$59k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Client Relationship Management, Consultative Selling, Financial Solutions, Consumer Lending, Risk Management
Manatee County, Florida, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Cash Handling, Client Relationship Building, Sales, Interpersonal Communication, Microsoft Office
Plano, Texas, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Client service, Cash handling, Sales, Relationship building, Outbound calling
Atlanta, Georgia, United States • On-site
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The Director manages the end-to-end client lifecycle for the Relationship Rewards program, ensuring seamless integration across marketing, product, and digital channels. They are responsible for developing engagement strategies, ensuring regulatory compliance, and leading cross-functional teams to optimize the member experience.
Candidates must have a bachelor's degree and at least ten years of experience in marketing, lifecycle management, or client experience within the financial services sector. Strong proficiency in stakeholder management, digital platforms, and regulatory considerations is required.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Own and manage the end‑to‑end client lifecycle communications for the Truist Loyalty and Rewards program, including eligibility, enrollment, tier progression, ongoing engagement, and offboarding.
2. Ensure lifecycle rules, processes, and experiences are consistently applied and clearly understood across products, channels, and servicing teams.
3. Serve as the primary liaison with Marketing to develop and execute client‑facing communications, lifecycle messaging, and engagement campaigns aligned to program goals.
4. Partner with Legal, Risk, and Compliance teams to ensure all Rewards communications and engagement strategies comply with regulatory requirements and Truist brand standards.
5. Maintain close relationships with individual product teams to ensure the Rewards program is consistently integrated and reflected across eligible products and experiences.
6. Represent the Rewards program in cross‑functional product discussions, advocating for reward considerations and ensuring alignment to the program value proposition.
7. Partner with Digital teams to optimize the mobile and online banking experience for Rewards members, including authenticated marketing, tier‑based experiences, and servicing capabilities.
8. Ensure digital touchpoints are intuitive, personalized, and aligned with Rewards program OKRs and client engagement objectives.
9. Coordinate with Analytics and Product partners to monitor performance, identify engagement opportunities, and inform continuous experience improvements.
10. Provide clear status updates and execution insights on performance, engagement initiatives, and risks to Loyalty and Rewards leadership.
11. Create an inclusive, engaging, and energizing team environment, aligned with the Truist Purpose, Mission and Values, that empowers teammates to learn, grow, and have meaningful careers. Execute on managerial responsibilities and strategic priorities with excellence in a timely manner creating a differentiated experience to ensure areas of focus are operationalized throughout the team at all levels.
12. Attract, retain and promote top talent and build a robust slate of credible successors for key leadership positions and opportunities across Truist.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in business, or related field or equivalent combination of education and professional experience;
2. Ten years of experience in marketing, lifecycle management, product integration, or client experience roles within financial services;
3. Proven experience managing cross‑functional initiatives and client lifecycle programs in a matrixed environment;
4. Strong understanding of digital platforms, client communications, and regulatory considerations impacting client‑facing messaging;
5. Demonstrated ability to collaborate across Marketing, Product, Digital, and Compliance partners to deliver cohesive experiences;
6. Excellent stakeholder management, communication, and execution skills;
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products;
8. Ability to travel, occasionally overnight.
Preferred Qualifications:
1. Experience supporting loyalty, rewards, or relationship‑based engagement programs;
2. Familiarity with mobile and online banking platforms and authenticated client marketing capabilities;
3. Experience using client insights or analytics to inform lifecycle and engagement strategies.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building better lives and communities. Headquartered in Charlotte, North Carolina, Truist has leading market share in many of the high-growth markets in the U.S. and offers a wide range of products and services through wholesale and consumer businesses, including consumer and small business banking, commercial and corporate banking, investment banking and capital markets, wealth management, payments, and specialized lending businesses. Truist is a top-10 commercial bank. Truist Bank, Member FDIC. Equal Housing Lender. Learn more at Truist.com. Learn more at Truist.com and see social media terms and conditions at Truist.com/SocialTerms.
Offices: Charlotte, North Carolina 28202, US
Truist Financial Corporation is a purpose-driven financial services company committed to inspiring and building better lives and communities. Headquartered in Charlotte, North Carolina, Truist has leading market share in many of the high-growth markets in the U.S. and offers a wide range of products and services through wholesale and consumer businesses, including consumer and small business banking, commercial and corporate banking, investment banking and capital markets, wealth management, payments, and specialized lending businesses. Truist is a top-10 commercial bank. Truist Bank, Member FDIC. Equal Housing Lender. Learn more at Truist.com. Learn more at Truist.com and see social media terms and conditions at Truist.com/SocialTerms.
Offices: Charlotte, North Carolina 28202, US
