United Kingdom · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview The Customer Success team within TransUnion's Global Fraud Solutions business is responsible for driving customer adoption, operational excellence, and long-term va…
Skills: Customer success, Fraud prevention, Identity verification, Consulting, Project management
Chicago, Illinois, United States · Hybrid
$62k–$90k/yr
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview As the customer Engagement Senior Analyst you will ensure alignment between sales and delivery teams from a del…
Skills: Customer engagement, Sales alignment, Requirements gathering, Solution design, Technical communication
Chicago, Illinois, United States · Hybrid
$56k–$94k/yr
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview team focused on helping clients maximize the value of their marketing investments through data-driven measureme…
Skills: SQL, Data integration, ETL, Multi-touch attribution, BigQuery
Boca Raton, Florida, United States · On-site
$14/hr–$23/hr
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Business Development Representative (BDR) is an entry level sales position with a career path opportunity t…
Skills: Inside sales, Lead generation, Salesforce, Consultative sales, Outbound calling
Chicago, Illinois, United States · Hybrid
$90k–$150k/yr
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview This position will report into a Senior Director of Software Development. The FactorTrust team is a highly tale…
Skills: .NET framework, SQL Server, Google Cloud, Data, AI
Ulloa, Costa Rica · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help The Te…
Skills: Technical writing, Structured content, API documentation, Content management systems, Modular content
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview Como Analista de nuestro equipo, se unirá a un grupo de clase mundial de Estadísticos, Científicos de Datos, Matemáticos y modeladores en una misión para extraer co…
Skills: R, SQL, Python, Predictive modeling, Statistical analysis
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview Dynamics of the Role TransUnion is currently recruiting for a dynamic Senior Consultant, Risk Management that w…
Skills: Enterprise Risk Management, Stakeholder Management, Regulatory Compliance, Policy Writing, Risk Assessment
Colorado Springs, Colorado, United States · Hybrid
$100k–$150k/yr
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview Join a highly collaborative, customer-facing team that works at the intersection of telecommunications, technol…
Skills: Telecommunications, Networking Technologies, Project Management, SaaS Implementation, Customer Onboarding
Ulloa, Costa Rica · Remote OK
TransUnion's Job Applicant Privacy Notice Team Overview At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools …
Skills: Proposal Writing, Content Management, RFP/RFI Development, Project Management, Stakeholder Management
Ulloa, Costa Rica · Remote OK
TransUnion's Job Applicant Privacy Notice Team Overview The Conversational Experiences & Digital Services team supports the evolution of digital customer experiences, conversational AI, and enterprise service platforms. …
Skills: Project Management, Digital Transformation, CRM Integration, Conversational AI, Stakeholder Management
Mexico City, Mexico · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview The Market Development, Insurance LATAM role is responsible for accelerating insurance market growth for TransUnion across LATAM with a priority of Mexico. The role…
Skills: Market Development, Insurance Industry Expertise, Go-To-Market Strategy, Strategic Advising, Business Development
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their profess…
Skills: Sales Strategy, Revenue Growth, Team Leadership, Account Management, Business Development
Chicago, Illinois, United States · Hybrid
$83k–$120k/yr
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview As the first point of contact for customer support and service restoration, our team plays a critical role in p…
Skills: Team Leadership, SLA Management, KPI Tracking, ITIL, Performance Management
Lusaka, Lusaka Province, Zambia · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview Focusing on the management and growth of TransUnion’s market share, you should be passionate about driving innovative sales approaches to identify and understand cl…
Skills: Consultative Solution Selling, C-Suite Relationship Management, Strategic Planning, Business Value Analysis, Deal Structuring
Chennai, Tamil Nadu, India · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview The IT Ops DBA team provide Database Platform delivery and support for TU UK. As part of the DBA Team, you will play a critical role in ensuring that systems are tu…
Skills: MS SQL Server, PostgreSQL, T-SQL, High Availability, Disaster Recovery
Ulloa, Costa Rica · Remote OK
TransUnion's Job Applicant Privacy Notice Team Overview At TransUnion, this team operates in a welcoming and energetic environment that encourages collaboration, innovation, and agility through the use of new technologie…
Skills: Due Diligence, Regulatory Review, Investigations, Credentialing, Compliance
Chennai, Tamil Nadu, India · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview The IT Ops DBA team provide Database Platform delivery and support for TU UK. As part of the DBA Team, you will play a critical role in ensuring that systems are tu…
Skills: MS SQL Server, PostgreSQL, T-SQL, High Availability, Disaster Recovery
Boca Raton, Florida, United States · Remote OK
$90k–$150k/yr
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The DHI and DataLink Support organization is responsible for developing and supporting critical insurance techn…
Skills: C#, ASP.NET MVC, ASP.NET Web API, .NET Framework, .NET Core
Bengaluru, Karnataka, India · Hybrid
TransUnion's Job Applicant Privacy Notice Team Overview The Product TPM team operates at the intersection of business, technology, and delivery, enabling the successful development and rollout of scalable, customer-centr…
Skills: Technical Product Management, Agile Methodology, Product Roadmap Planning, User Story Definition, Stakeholder Management
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The role involves serving as the primary operational relationship owner for strategic customers, leading engagements such as onboarding, training, and fraud analysis. You will also develop customer success plans and partner with sales teams to drive product adoption and business expansion.
Candidates must hold a bachelor's degree in Business, Finance, or a related field and possess professional experience in Customer Success, Consulting, or Fraud Management. Strong analytical skills and experience with fraud detection or identity verification platforms are required.
TransUnion's Job Applicant Privacy Notice
Serve as the primary operational relationship owner for premium and strategic customers, ensuring a high-quality customer experience throughout the partnership.
Lead customer engagements including onboarding, training, operational reviews, solution adoption, fraud analysis, and consulting initiatives.
Act as a trusted advisor by providing industry expertise, solution guidance, and best practices that help customers achieve their business and technical objectives.
Develop and execute customer success plans that drive adoption, product maturity, and long-term value realization.
Lead and manage customer projects through all phases of the project lifecycle, ensuring successful and timely delivery.
Conduct strategic reviews and provide actionable insights based on customer performance, usage trends, and fraud-related data.
Partner with Sales teams to support proof-of-concept engagements, customer renewals, and business expansion opportunities.
Identify and communicate opportunities for increased customer engagement, advocacy, and collaboration.
Represent customer feedback and requirements to internal stakeholders to influence product enhancements and solution development.
Provide ongoing operational support and act as a single point of contact for customer questions, issues, and service-related activities.
Bachelor's degree in Business, Finance, or a related field, and professional experience in Customer Success, Consulting, Fraud Management, or a related discipline.
Experience in fraud prevention, fraud management, identity verification, or Identity and Access Management (IAM), with the ability to apply industry knowledge to customer solutions.
Demonstrated experience managing customer-facing projects, implementations, or operational programs from initiation through completion.
Proven ability to build strong customer relationships and influence stakeholders at multiple levels within an organization.
Strong analytical and problem-solving skills, with experience using data to identify trends, develop insights, and provide recommendations.
Ability to work independently, make decisions with limited guidance, and manage multiple priorities in a fast-paced environment.
Availability to support customers across multiple time zones, including occasional travel and participation in on-call support rotations.
Experience working with fraud detection, identity verification, authentication, or risk management platforms.
Ability to analyze customer data and operational metrics to identify trends, risks, and improvement opportunities.
Proficiency with customer onboarding, implementation, or project management methodologies and tools.
Strong presentation, training, and facilitation skills for customer-facing engagements and workshops.
Experience using Microsoft Office applications, including Excel, PowerPoint, and Teams, to support analysis, reporting, and customer communications.
At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.
We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.
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https://www.linkedin.com/company/transunion/life/
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good® — it’s our purpose, and what drives us every day. Get Support / Contact Us Customer Support: https://transu.co/60024D64I Business Support: https://transu.co/60044D67G
Offices: Chicago, Illinois, US · 555 W Adams St, Chicago, Illinois 60661, US · 4530 Conference Way S, Boca Raton, FL 33431, US · 163 Uys Krige Drive, Tygerberg Office Park Drakenzicht Building, Cape Town, Western Cape 7500, ZA · 1 Park Lane, LS3 1EP, Leeds, England LS3 1EP, GB
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good® — it’s our purpose, and what drives us every day. Get Support / Contact Us Customer Support: https://transu.co/60024D64I Business Support: https://transu.co/60044D67G
Offices: Chicago, Illinois, US · 555 W Adams St, Chicago, Illinois 60661, US · 4530 Conference Way S, Boca Raton, FL 33431, US · 163 Uys Krige Drive, Tygerberg Office Park Drakenzicht Building, Cape Town, Western Cape 7500, ZA · 1 Park Lane, LS3 1EP, Leeds, England LS3 1EP, GB
