Houston, Texas, United States · Hybrid
Director, Digital Transformation and Intelligent Automation Location - Houston, TX (Hybrid 4 days in office) Job Summary Tokio Marine HCC is seeking a Director of Digital Transformation to lead our efforts in driving eff…
Skills: Digital Transformation, Robotic Process Automation, Artificial Intelligence, Generative AI, UIPath
Los Angeles, California, United States · On-site
$29/hr–$40/hr
Claims Examiner Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an exciting opportunity for an Associate Claims Examiner position on-site at our office in Los Angeles, California. Do…
Skills: Investigative Instincts, Written Communication, Analytical Skills, Customer Service, Surety Bond Claims Analysis
Los Angeles, California, United States · On-site
Job Title: Claims Examiner I Location: Encino, CA Reports to: Claims Manager Employment Type: Full time Job Req ID: 2026 Req Begin Date: 6/12/2026 About TMHCC Tokio Marine HCC (TMHCC) brings 50 years of service to the sp…
Skills: Claims Investigation, Policy Analysis, Liability Determination, Customer Service, Microsoft Office
Frankfurt, Hesse, Germany · On-site
Position: Studentische Aushilfskraft (m/w/d) Standort: Frankfurt Berichtet an: Head of Surety - Deutschland Wir akzeptieren keine Lebensläufe über Agenturen. Tokio Marine HCC Tokio Marine HCC ist ein führender Spezialver…
Skills: Risk Analysis, Risk Management, Customer Support, Financial Reporting, Portfolio Management
London, England, United Kingdom · Hybrid
Job Title: Accountant - Controllership Reporting to: Manager - Controllership Position Type: 12 month fixed-term contract, full time. Hybrid, minimum 3 days in the office per week. Overview: Why Tokio Marine HCC? Standin…
Skills: General Ledger, Reinsurance Reporting, Financial Controls, Data Reconciliation, Advanced Excel
Kennesaw, Georgia, United States · On-site
Help us insure itTokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clien…
Skills: Underwriting, Risk Evaluation, Stop Loss Insurance, Business Development, Financial Analysis
Barcelona, Catalonia, Spain · On-site
Tokio Marine HCC (TMHCC) is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. With the strength and stability that comes from being …
Skills: English Fluency, Microsoft Word, Microsoft Excel, Time Management, Organizational Skills
Carmel, Indiana, United States · Hybrid
At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insu…
Skills: Full-cycle Recruiting, Onboarding, HRIS Management, Employee Relations, Personnel File Maintenance
Los Angeles, California, United States · Hybrid
$20/hr–$27/hr
Claims Assistant Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for a Claims Assistant at our office in downtown Los Angeles. Do you have an eye for detail and accura…
Skills: Data Entry, File Organization, Customer Service, Attention To Detail, Interpersonal Skills
Kennesaw, Georgia, United States · Hybrid
Policy Analyst Location: Kennesaw, Georgia (3 days in the office) Reports To: Policy Issuance Supervisor Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 pr…
Skills: Policy Issuance, Data Entry, Auditing, Contract Management, Underwriting Support
Plano, Texas, United States · On-site
Job Description Job Title: Underwriting Assistant Location: Plano, TX Reports To: Vice President, Operations Employment Type: Full time About Us Help us insure it. Tokio Marine HCC is a leading global specialty insurance…
Skills: Underwriting Support, Policy Processing, Records Management, Correspondence Drafting, Microsoft Excel
United States · Remote OK
$40k–$81k/yr
Help us insure it Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clie…
Skills: Medical Knowledge, ICD, CPT, Medical Terminology, COBRA
Amsterdam, North Holland, Netherlands · On-site
Relationship Manager – Surety & Guarantee (Financial Underwriter) Location: Amsterdam, The Netherlands About Tokio Marine HCC Tokio Marine HCC is a global specialty insurance group with a strong presence in the U.S., U.K…
Skills: Financial Underwriting, Credit Analysis, Relationship Management, Risk Assessment, Surety & Guarantee
Wakefield, Massachusetts, United States · Hybrid
$157k–$346k/yr
Business Information Security Officer, North America P&C Location: New York, NY; New Jersey; Boston, MA; or Philadelphia, PA Work Arrangement: Hybrid Reports To: Chief Business Technology Officer, North America P&C Emplo…
Skills: Information Security, Cybersecurity, Technology Risk Management, Security Architecture, Vulnerability Management
Columbia, Missouri, United States · On-site
$24/hr–$28/hr
Role Overview As a Customer Care Representative, you will be the first point of contact for current clients. Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Te…
Skills: Customer Service, Problem Solving, Communication, Multitasking, CRM Software
Houston, Texas, United States • Hybrid
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Lead a cross-functional team to design and implement intelligent automation solutions using RPA and AI to streamline business operations. Collaborate with stakeholders to identify automation opportunities and manage the end-to-end project lifecycle to drive operational efficiency.
Requires a Bachelor's degree and over 10 years of experience in digital transformation with a focus on RPA and AI technologies. Must have at least 6 years of experience leading teams and strategic initiatives in a technology-driven environment.
Director, Digital Transformation and Intelligent Automation
Location - Houston, TX (Hybrid 4 days in office)
Job Summary
Tokio Marine HCC is seeking a Director of Digital Transformation to lead our efforts in driving efficiency and innovation through automation technologies, including Robotic Process Automation (RPA) and Artificial Intelligence (AI). In this role, you will lead a team of developers, business analysts, project managers, and solutions architects to design, build, and implement intelligent automation solutions that streamline business operations and significantly reduce manual effort.
Reporting to the VP of Digital Transformation, this role is responsible for shaping the strategic direction of automation initiatives, ensuring the successful delivery of high-impact projects, and fostering a high-performing team culture. You will collaborate with various business units, assess opportunities for automation, and lead the execution of RPA and AI technologies that enhance operational efficiency and drive business growth.
Key Responsibilities
Lead and manage a cross-functional team of developers, business analysts, project managers, and solutions architects to implement and scale automation initiatives using RPA and AI technologies.
Collaborate with stakeholders across the organization to identify automation opportunities that streamline business processes and reduce manual effort.
Develop and communicate business cases for automation solutions, including cost-benefit analyses, and evaluate the ROI of automation projects.
Oversee the design and implementation of RPA and AI solutions that align with business objectives and drive measurable improvements in efficiency and accuracy.
Manage the end-to-end automation project lifecycle, from identifying opportunities through to deployment and ongoing optimization.
Drive team performance through effective leadership, ensuring the delivery of high-quality automation projects in a timely manner with a focus on customer satisfaction.
Develop and implement KPIs and metrics to assess team performance, continuously improving processes and outcomes.
Provide leadership in developing and nurturing talent, fostering a culture of growth, collaboration, and innovation within the team.
Communicate effectively with senior executives and key stakeholders, presenting progress, challenges, and results with clarity and confidence.
Maintain a strong understanding of emerging trends in automation, RPA, and AI, and explore new technologies and tools to enhance the organization's digital transformation efforts.
Position Knowledge, Skills, and Requirements
Education Requirements
Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.
Experience
10+ years of experience in digital transformation, with a focus on automation technologies such as RPA and AI.
Proven track record in leading automation projects, from concept through execution, with a strong understanding of business processes and how to automate them
Familiarity with UIPath or similar RPA tools; experience with Generative AI is a plus but not required.
Experience in developing and implementing KPIs, performance metrics, and ROI assessments for automation projects.
Strong leadership experience, including team management, program development, and performance improvement.
Leadership
6+ years of experience leading teams and strategic initiatives in a technology-driven environment.
Ability to foster a collaborative and high-performance culture, developing team members and ensuring their success.
Tokio Marine HCC focuses on what matters most; our people. Empowered employees deliver on commitments and look beyond profits to drive a culture of innovation and collaboration. We are diverse. We are entrepreneurial. We are forward thinkers who know risk and know our customers. With offices in the U.S. and Europe, we are leading the industry, underwriting more than 100 classes of specialty insurance in 180 countries. Our products and capabilities set the standard for the industry, and many of our approximately 3,900 employees are industry-leading experts. Each of our highly entrepreneurial businesses are equipped to underwrite special situations, companies and individuals, delivering effective solutions for our customers. After all, our customers are our number one priority. TMHCC was founded in 1974 and has achieved over 40 targeted acquisitions since our founding. Our outstanding record of growth and profitability even in the most challenging environments is a testament to the talent of our people and our unwavering commitment to the customer. Thoughtful. Sincere. Human. We aren’t just insurance professionals—we are collaborators who strive to make the world a better place through purposeful, simple and flexible insurance and risk management practices.
Offices: 13403 Northwest Freeway, Houston, TX 77040, US · 10 St Mary Axe, London, England EC3A 8, GB · 200 W Madison, Suite 1420, Chicago, Illinois 60606, US · 600 Lexington Ave, New York, US
Tokio Marine HCC focuses on what matters most; our people. Empowered employees deliver on commitments and look beyond profits to drive a culture of innovation and collaboration. We are diverse. We are entrepreneurial. We are forward thinkers who know risk and know our customers. With offices in the U.S. and Europe, we are leading the industry, underwriting more than 100 classes of specialty insurance in 180 countries. Our products and capabilities set the standard for the industry, and many of our approximately 3,900 employees are industry-leading experts. Each of our highly entrepreneurial businesses are equipped to underwrite special situations, companies and individuals, delivering effective solutions for our customers. After all, our customers are our number one priority. TMHCC was founded in 1974 and has achieved over 40 targeted acquisitions since our founding. Our outstanding record of growth and profitability even in the most challenging environments is a testament to the talent of our people and our unwavering commitment to the customer. Thoughtful. Sincere. Human. We aren’t just insurance professionals—we are collaborators who strive to make the world a better place through purposeful, simple and flexible insurance and risk management practices.
Offices: 13403 Northwest Freeway, Houston, TX 77040, US · 10 St Mary Axe, London, England EC3A 8, GB · 200 W Madison, Suite 1420, Chicago, Illinois 60606, US · 600 Lexington Ave, New York, US
