Perth Amboy, New Jersey, United States · On-site
$112k–$130k/yr
About The RoleAs the Assistant Manager, TechOps you will play a key role in ensuring that business productivity avoids gaps and service disruptions. Overseeing a local group of 2-4 TechOps administrators, you will be res…
Skills: Team Leadership, Technical Operations, Endpoint Management, Mobile Device Management, Identity And Access Management
New York, New York, United States · On-site
$62k–$74k/yr
About The RoleAs a Pricing Assistant, Fine Jewelry and Watches at TheRealReal, you will own the day-to-day pricing of items across our dynamic categories for the non vendor channel (Fine Jewelry and Watches). At the hear…
Skills: Pricing Execution, Data Analysis, Market Research, Luxury Retail Expertise, Microsoft Excel
California, United States · Remote OK
$71k–$85k/yr
About The RoleAs a Pricing Associate, Fine Jewelry and Watches at TheRealReal, you will own the day-to-day pricing of items across Fine Jewelry and Watches. At the heart of the merchandising team, you will be responsible…
Skills: Pricing Strategy, Data Analysis, Demand Forecasting, Financial Modeling, Merchandise Planning
Houston, Texas, United States · On-site
$82k–$100k/yr
About The RoleAs a Valuation Manager at The RealReal, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate a…
Skills: Luxury Handbag Authentication, Valuation, Appraisal, Client Relationship Management, Market Trend Analysis
Miami Beach, Florida, United States · Remote OK
About The RoleOur Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) …
Skills: Lead Qualification, Customer Service, Salesforce, CRM, G-Suite
Perth Amboy, New Jersey, United States · On-site
About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of …
Skills: XRF Machine Operation, Jewelry Cleaning, Diamond Counting, CWED Operation, Data Entry
Phoenix, Arizona, United States · On-site
$73k–$95k/yr
About The RoleThe Manager, Quality Assurance is a managerial role, that will be responsible for leading the daily operations of the Inbound Merchandising Operations and Quality Control teams. This person will focus on cr…
Skills: Quality Control, Data Analysis, Operational Excellence, Performance Management, Cross-Functional Collaboration
Chestnut Hill, Tennessee, United States · On-site
$18/hr–$28/hr
About The RoleThe Visual Merchandiser is a key position in our Retail stores at The RealReal. As a Visual Merchandiser you are responsible for the overall aesthetic and functionality of the store's visual and merchandisi…
Skills: Visual Merchandising, Luxury Design, Inventory Management, Retail Operations, Fashion Knowledge
Florence-Graham, California, United States · Hybrid
$100k–$112k/yr
About The RoleThe Business Development Partner is responsible for driving new consignor acquisition by growing TRR brand awareness, customer loyalty and community footprint at the local level. Your primary role involves …
Skills: Business Development, Grassroots Marketing, Community Outreach, Strategic Networking, Event Planning
Elk Grove Township, Illinois, United States · Hybrid
$100k–$112k/yr
About The RoleThe Business Development Partner is responsible for driving new consignor acquisition by growing TRR brand awareness, customer loyalty and community footprint at the local level. Your primary role involves …
Skills: Business Development, Grassroots Marketing, Community Outreach, Strategic Networking, Event Planning
Connecticut, United States · Hybrid
$65k–$74k/yr
About The RoleOur team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring lux…
Skills: Client Outreach, Lead Generation, Salesforce CRM, Luxury Market Expertise, Consignment Procurement
Chestnut Hill, Tennessee, United States · On-site
$21/hr–$25/hr
About The RoleThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Custo…
Skills: Customer Service, Suggestive Selling, Luxury Fashion Knowledge, Client Relationship Management, Inventory Cataloging
Fort Lauderdale, Florida, United States · On-site
$65k–$74k/yr
About The RoleOur team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring lux…
Skills: Client Outreach, Lead Generation, Salesforce CRM, Luxury Market Expertise, Consignment Procurement
San Mateo County, California, United States · On-site
$19/hr–$22/hr
About The RoleAs an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the sto…
Skills: Inventory Management, Merchandising, Loss Prevention, Customer Service, POS Systems
Miami Beach, Florida, United States · Remote Solely
About The RoleOur Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) …
Skills: Communication Skills, Interpersonal Skills, Customer Service, Problem-Solving, Analytical Skills
Chestnut Hill, Tennessee, United States · On-site
$19/hr–$22/hr
About The RoleAs an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the sto…
Skills: Inventory Management, Merchandising, Loss Prevention, Customer Service, POS Systems
Chestnut Hill, Alabama, United States · On-site
$21/hr–$25/hr
About The RoleThe Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. Yo…
Skills: Sales Mastery, Clienteling, Relationship Building, Luxury Brand Knowledge, Salesforce
Secaucus, New Jersey, United States · On-site
About The RoleAs a Fine Jewelry & Watch Specialist at The RealReal, you’ll have an opportunity to make a big impact from day one! You'll be a key driver of our commitment to authenticity by inspecting products and authen…
Skills: Fine Jewelry Authentication, Watch Authentication, Diamond Grading, GIA Evaluation Techniques, Precious Metal Testing
New York, New York, United States · Remote OK
$62k–$74k/yr
About The RoleAs a Pricing Assistant, Fine Jewelry and Watches at TheRealReal, you will own the day-to-day pricing of items across our dynamic categories for the non vendor channel (Fine Jewelry and Watches). At the hear…
Skills: Pricing Execution, Data Analysis, Luxury Retail Market Knowledge, Microsoft Excel, G Suite
Miami, Florida, United States · Hybrid
$100k–$112k/yr
About The RoleThe Business Development Partner is responsible for driving new consignor acquisition by growing TRR brand awareness, customer loyalty and community footprint at the local level. Your primary role involves …
Skills: Business Development, Grassroots Marketing, Community Outreach, Strategic Networking, Event Planning
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Lead a team of TechOps administrators to ensure business productivity and high-quality service delivery across multiple sites. Oversee technical infrastructure, manage asset inventory, and partner with engineering to implement operational improvements and project milestones.
Requires 5+ years of IT/TechOps experience with at least 1 year in a leadership or mentoring role. Must have expertise in MDM, IAM, networking fundamentals, and supporting enterprise productivity platforms.
Leadership
Lead a team of 2–4 local support administrators, providing guidance, coaching, and performance feedback.
Manage schedules and rotational on-call coverage to maintain adequate on-site and weekend support.
Partner with department leaders and serve as a trusted point of contact for critical business changes, incidents, and outages.
Develop training materials and establish targeted learning plans for direct reports.
Review assigned tickets and tasks with support administrators to ensure consistency, timeliness, and quality of work.
Maintain site inventory and ensure appropriate stock levels for all TechOps-provisioned assets and accessories.
Oversee maintenance activities and device refresh initiatives for the local site.
Support
Provide coverage and support for the direct team by owning the support workflow and ensuring tickets are addressed, delegated, or escalated within SLA requirements.
Serve as a subject matter expert and primary administrator for systems used across the environment.
Identify and communicate support trends and opportunities for operational improvement.
Document technical issues clearly and accurately in the helpdesk ticket queue (Jira Service Management).
Deliver excellent customer service, maintain transparency, and communicate priorities effectively.
Projects
Partner with Senior TechOps leadership and Engineering to establish project timelines, define objectives, and outline milestones and standard operating procedures.
Lead local site projects and delegate clearly defined tasks to support staff.
Own deep-dive investigations into technical issues involving desktops, laptops, phones, networking, MDM platforms, internal tools, automation, and cloud-based systems.
Manage vendor escalations, research solutions, and support the implementation of third-party technologies.
Enforce the Change Management SOP and follow the approval process when implementing production changes.
Facilitate equipment moves, additions, and changes across the site.
Asset Management, Auditing, and Deployments
Conduct audits of deployed and stored inventory using asset management systems.
Audit user directories and system records to validate data accuracy and alignment across platforms (e.g., identity providers, collaboration tools, and business systems).
Contribute to migrations between systems, services, vendors, and platforms.
Review knowledge base documentation regularly, update articles as needed, and ensure documentation remains accurate and useful.
Minimum Requirements:
5+ years of professional experience in Information Technology, Technical Operations, Help Desk, or a related support environment.
1+ year of experience leading, mentoring, coaching, or supervising team members.
Experience supporting end users in a complex technology environment, including troubleshooting hardware, software, and systems-related issues.
Foundational knowledge of networking concepts and troubleshooting methodologies.
Experience administering endpoint management, device management, or mobile device management (MDM) solutions.
Experience supporting identity and access management processes, including user provisioning, account administration, authentication, and access controls.
Experience supporting productivity and collaboration platforms.
Experience supporting authentication technologies, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
Strong understanding of operating systems and the ability to diagnose technical issues through log analysis, troubleshooting, and root cause investigation.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills, with the ability to communicate technical concepts to technical and non-technical audiences.
Demonstrated ability to manage competing priorities and perform effectively in a fast-paced, evolving environment.
Strong customer service orientation and ability to build partnerships across teams.
Curious and proactive mindset with a commitment to continuous improvement and operational excellence.
Ability to lift up to 50 lbs.
Preferred Requirements:
Experience supporting enterprise IT operations across multiple locations and a large employee population.
Experience managing a team of direct reports.
Experience troubleshooting network connectivity issues and working with protocols such as TCP/IP, DNS, and wireless networking technologies.
Experience administering Mobile Device Management (MDM) platforms such as Intune, Jamf, Workspace ONE, or similar solutions.
Experience administering Google Workspace, Microsoft 365, or comparable productivity platforms.
Experience with Identity and Access Management (IAM) solutions such as SailPoint, Active Directory, LDAP, or similar directory-based systems.
Experience supporting Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies in an enterprise environment.
Advanced experience supporting Windows, macOS, and other enterprise operating systems.
Experience supporting distributed, multi-site, retail, fulfillment, warehouse, or logistics operations.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
