Los Angeles, California, United States · On-site
$22/hr–$26/hr
About The RoleThe Asset Protection investigator is a full-time hourly employee reporting directly to the Asset Protection Leadership Team. This role will be responsible for assisting with all aspects of Asset Protection,…
Skills: Asset Protection, Investigations, Physical Security, Safety Inspections, CCTV Systems
Santa Monica, California, United States · On-site
$19/hr–$22/hr
About The RoleAs an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the sto…
Skills: Inventory management, Retail operations, Customer service, Merchandising, Loss prevention
Secaucus, New Jersey, United States · On-site
$24/hr–$25/hr
About The Role What You Get To Do Every Day Accountable for assessing the condition, authenticity, and functionality of timepieces personally worked on within our locations. Accountable for diagnosing and performing serv…
Skills: Communication Systems, Technology Solutions, Verbal Communication, Written Communication, Time Management
Phoenix, Arizona, United States · On-site
About The RoleAs an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties. You’re also responsible for the management of exceptions from daily acti…
Skills: Critical Thinking, Verbal Communication, Written Communication, Attention To Detail, Google Docs
Newport Beach, California, United States · On-site
$21/hr–$25/hr
About The RoleThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Custo…
Skills: Customer Service, Sales, Client Engagement, Luxury Fashion, Consignment Management
Phoenix, Arizona, United States · Hybrid
$60k–$70k/yr
About The RoleThe Associate Luxury Resales Advisor (ALRA) is a key sales position at The RealReal focused on driving new business growth and reactivating lapsed consignor relationships. As an ALRA, you will grow your con…
Skills: Salesforce, Lead Generation, Client Relationship Management, Pipeline Management, Luxury Market Expertise
Secaucus, New Jersey, United States · On-site
About The RoleAs a Watch Coordinator for Fine Jewelry & Watches,you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jew…
Skills: Inbound Processing, Authentication, Inventory Management, FIFO, Repair Program Coordination
San Francisco, California, United States · Hybrid
$100k–$112k/yr
About The RoleThe Business Development Partner is responsible for driving new consignor acquisition by growing TRR brand awareness, customer loyalty and community footprint at the local level. Your primary role involves …
Skills: Business development, Grassroots marketing, Community outreach, Strategic networking, Event planning
Secaucus, New Jersey, United States · On-site
$60k–$63k/yr
About The RoleThe Jewelry Brand Expert I at The RealReal supports the Fine Jewelry & Watch department through brand-specific research, branded jewelry education, and specialist development initiatives. This role requires…
Skills: Jewelry authentication, Luxury jewelry research, Gemology, Secondary market pricing, Valuation
Perth Amboy, New Jersey, United States · On-site
$60k–$81k/yr
About The RoleThis role will be responsible for helping to manage the Quality and Enablement team within the outbound (fulfillment) operations organization. This includes but is not limited to establishing reports and an…
Skills: Auditing, Process Analysis, Staff Supervision, KPI Analysis, SOP Creation
Bellflower, California, United States · On-site
$71k–$85k/yr
About The RoleAs a Pricing Associate, Fine Jewelry and Watches at TheRealReal, you will own the day-to-day pricing of items across Fine Jewelry and Watches. At the heart of the merchandising team, you will be responsible…
Skills: Pricing Strategy, Data Analysis, Demand Forecasting, Financial Modeling, Merchandise Planning
Palo Alto, California, United States · On-site
$82k–$100k/yr
About The RoleAs a Valuation Manager of Fine Jewelry and Watches at TheRealReal, you will own day-to-day appraisals, servicing clients that visit our retail store via appointment or walk-ins. You will be pricing and auth…
Skills: Fine Jewelry Valuation, Watch Authentication, Luxury Client Experience, Market Trend Analysis, Pricing Strategy
Secaucus, New Jersey, United States · On-site
$62k–$67k/yr
About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of …
Skills: Fine Jewelry Authentication, Watch Authentication, Diamond Grading, Colored Stone Identification, GIA Evaluation Techniques
New York, New York, United States · Hybrid
$65k–$68k/yr
About The RoleOur team at The RealReal is growing, and we’re looking for experienced sales professionals to build lasting client relationships and grow our luxury consignment business. As an Account Luxury Manager (ALM)—…
Skills: Direct Sales, Relationship Building, Luxury Market Expertise, Salesforce, CRM
Phoenix, Arizona, United States · On-site
$60k–$81k/yr
About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of …
Skills: Team Leadership, Warehouse Operations, Strategic Planning, Performance Management, Inventory Control
Brookline, Massachusetts, United States · On-site
$21/hr–$25/hr
About The RoleThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Custo…
Skills: Customer Service, Suggestive Selling, Luxury Fashion Knowledge, Consignment Management, Quality Control
Brookline, Massachusetts, United States · On-site
$21/hr–$25/hr
About The RoleThe Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. Yo…
Skills: Sales Mastery, Clienteling, Relationship Building, Luxury Brand Knowledge, Salesforce
Brookline, Massachusetts, United States · On-site
$18/hr–$28/hr
About The RoleThe Visual Merchandiser is a key position in our Retail stores at The RealReal. As a Visual Merchandiser you are responsible for the overall aesthetic and functionality of the store's visual and merchandisi…
Skills: Visual Merchandising, Luxury Design, Inventory Management, Retail Operations, Fashion Knowledge
Greenwich, Connecticut, United States · On-site
$65k–$74k/yr
About The RoleOur team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring lux…
Skills: Client Outreach, Lead Generation, Salesforce CRM, Luxury Market Expertise, Pipeline Management
Brookline, Massachusetts, United States · On-site
$19/hr–$22/hr
About The RoleAs an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the sto…
Skills: Inventory Management, Merchandising, Loss Prevention, Customer Service, POS Systems
Los Angeles, California, United States • On-site
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The investigator manages inbound and outbound investigations, identifies internal and external theft, and conducts security screenings. They also perform safety inspections, maintain access control standards, and support health and safety initiatives within the facility.
Candidates must have 3 or more years of asset protection experience, preferably in a warehouse environment. The role requires the ability to operate CCTV systems, lift 50lbs, and maintain effective communication with leadership and law enforcement.
Manage all inbound and outbound investigations.
Identify, investigate, and bring to closure incidents of internal theft, external theft and fraud cases as needed..
Develop and maintain strong relationships with Law Enforcement.
Maintain all employee ID badge issuance and access control standards,
Conduct High Value Investigations
Review and audit procedures of all inbound and outbound merchandise.
Conduct quality inspections on packaging and documentation ensuring all Asset Protection measures have been adhered too.
Conduct shortage and safety inspections and communicate findings to Asset Protection Leadership.
Participate in the training of employees to increase Asset Protection awareness.
Take an active role in identifying all forms of loss.
Assist in identifying short/shrink trends and introduce solutions to reduce them.
Complete tasks assigned by the Loss Prevention Leadership Team.
Secure the front entrance as needed and conduct security screenings of employees, vendors and guests.
Assists with exceptions based issues and leadership as assigned.
Support Health and Safety initiatives.
3+ years of Asset Protection experience (warehouse environment preferred).
Flexibility to work weekends as needed.
Ability to lift and move 50lbs of merchandise and supplies.
Ability to work well with all levels of leadership.
Experience operating and monitoring CCTV systems.
Effective communicator (both verbal and written).
Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet deadlines as required.
Ability to accurately record incidents by writing clear and concise reports.
Ability to work in a fast pace and changing environment with tremendous growth.
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
