Chestnut Hill, Tennessee, United States · On-site
$26/hr–$30/hr
About The RoleThe Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Ex…
Skills: Customer Service, Sales, Client Relations, Retail Management, Coaching
Los Angeles, California, United States · Hybrid
$60k–$70k/yr
About The RoleThe Associate Luxury Resales Advisor (ALRA) is a key sales position at The RealReal focused on driving new business growth and reactivating lapsed consignor relationships. As an ALRA, you will grow your con…
Skills: Lead Generation, Client Relationship Management, Salesforce, Luxury Market Expertise, Pipeline Management
Phoenix, Arizona, United States · On-site
$170k–$189k/yr
About The RoleThe Customer Experience team is the architect of the end-to-end user journey, ensuring every touchpoint—from initial engagement to complex purchase and consignment journeys—is frictionless and personalized.…
Skills: Product Management, E-commerce, Digital Marketing, Data Analysis, User Research
Perth Amboy, New Jersey, United States · On-site
$31/hr–$34/hr
About The RoleYou are a self-starter who can work independently and with cross-functional teams, troubleshooting equipment problems and perform immediate repairs and preventive maintenance on equipment. Ensuring the safe…
Skills: MHE Troubleshooting, Preventive Maintenance, 3 Phase Electrical Systems, PLC/Controls, CMMS
Paris, Ile-de-France, France · Remote OK
About The RoleOur Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) …
Skills: Lead Qualification, Customer Service, Salesforce, CRM, G-Suite
Secaucus, New Jersey, United States · On-site
About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of …
Skills: XRF Machine Operation, X-Ray Machine Operation, Jewelry Cleaning, Diamond Counting, Quality Control
Chestnut Hill, Tennessee, United States · On-site
$18/hr–$19/hr
About The RoleOur Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds…
Skills: Loss Prevention, Asset Protection, Physical Security, CCTV Proficiency, Conflict Resolution
Glendale, California, United States · On-site
$66k–$75k/yr
About The RoleThe Assistant Manager, Stores (Assistant Manager) collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, …
Skills: Customer Service, Team Leadership, Sales Techniques, Product Knowledge, Clienteling
Phoenix, Arizona, United States · Hybrid
$110k–$120k/yr
About The RoleThe Operations Strategy Program Manager will be responsible for helping develop and overseeing the improvement roadmap through The RealReal’s Fulfillment, Transportation, and Inventory Control operations. T…
Skills: Strategic Planning, Project Oversight, Budget Management, Risk Mitigation, KPI Monitoring
Phoenix, Arizona, United States · On-site
$18/hr–$19/hr
About The RoleOur Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds…
Skills: Loss Prevention, Physical Security, Investigations, CCTV Operation, Conflict Resolution
California, United States · Remote OK
$194k–$216k/yr
About The RoleIn this role, you will lead the engineering team responsible for the foundational engine of The RealReal’s marketplace: our automated item identification, intake, and authentication systems. Your squad sits…
Skills: Engineering Management, Distributed Systems, Cloud-Native Architecture, Ruby on Rails, Elixir
Phoenix, Arizona, United States · On-site
$19/hr–$23/hr
About The RoleOur Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds…
Skills: Inventory Management, Authentication, Customer Service, Project Management, Microsoft Office
San Francisco, California, United States · On-site
$195k–$235k/yr
About The RoleWe are seeking a hands-on, strategic, and analytically driven Director of Compensation to lead the design and execution of enterprise-wide compensation strategy. This includes developing and driving all asp…
Skills: Compensation Strategy, Data Analysis, Project Management, Sales Compensation, Executive Compensation
New York, New York, United States · Remote OK
$75k–$96k/yr
About The RoleA Group Manager, Business Development is responsible for the growth and success of a team of Business Development Representatives who are incentivized for the outreach, qualification, and assignment of new …
Skills: Sales Management, Business Development, Performance Coaching, CRM Software, Salesforce
San Francisco, California, United States · Hybrid
$171k–$187k/yr
About The RoleAs the Leader of Digital Merchandising & Strategy, you own revenue, conversion, and engagement across all digital platforms. This role leads the end-to-end product discovery experience, ensuring customers c…
Skills: Digital Merchandising, E-commerce, Product Discovery, Conversion Optimization, Data Analysis
Phoenix, Arizona, United States · On-site
About The RoleAs an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties. You’re also responsible for the management of exceptions from daily acti…
Skills: Communication Skills, Critical Thinking, Attention to Detail, Order Management, Customer Service
New York, New York, United States · On-site
$21/hr–$25/hr
About The RoleThe Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. Yo…
Skills: Sales Mastery, Clienteling, Relationship Building, Luxury Brand Knowledge, Salesforce
Phoenix, Arizona, United States · On-site
About The RoleThe Quality Control Associate (outbound) is responsible for inspecting, recording and updating quality attributes of specific functions in Outbound. Proficient and passionate, our associate completes daily …
Skills: Auditing, Quality Control Metrics, Attention to Detail, Time Management, Communication Skills
Perth Amboy, New Jersey, United States · On-site
$26/hr–$31/hr
About The RoleWe are looking for a skilled Facilities Supervisor to join our Phoenix team. As the Facilities Supervisor you will be responsible for managing the Facilities Staff and day to day operations at the Phoenix A…
Skills: Facilities Management, Vendor Management, Project Management, Preventive Maintenance, Communication Skills
Glendale, Arizona, United States · On-site
$66k–$75k/yr
About The RoleThe Assistant Manager, Stores (Assistant Manager) collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, …
Skills: Store Management, Luxury Retail, Clienteling, Sales Floor Management, Team Leadership
Chestnut Hill, Tennessee, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Drive sales and customer engagement while managing the consignment process and maintaining luxury brand standards. Serve as a keyholder responsible for store opening/closing procedures and coaching team members to achieve goals.
Requires at least 2 years of retail experience in a customer-facing role and the ability to work a flexible schedule. Preferred candidates have experience in luxury consignment and proficiency with Salesforce and Google Suite.
Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop off
Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Educate customers on The RealReal mission and business structure
Build brand loyalty by delivering a best in class customer experience
Outreach daily to existing customers to drive traffic to retail store
Support consignor relations issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
Performs and coordinates store opening and closing procedures in compliance with Company procedures
Support management with ongoing tasks such as: training, developing, coaching and motivating team members
Other duties as assigned
2+ years retail experience in a customer or business-facing position
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome
Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
Ability to excel in a dynamic, fast paced environment
Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system
$750 bonus/month (at target)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
