Phoenix, Arizona, United States · On-site
About The RoleThe Quality Control Associate (outbound) is responsible for inspecting, recording and updating quality attributes of specific functions in Outbound. Proficient and passionate, our associate completes daily …
Skills: Auditing, Quality Control Metrics, Return Rate Metrics, Time Management, Attention To Detail
Phoenix, Arizona, United States · On-site
$31/hr–$34/hr
About The RoleYou are a self-starter who can work independently and with cross-functional teams, troubleshooting equipment problems and perform immediate repairs and preventive maintenance on equipment. Ensuring the safe…
Skills: MHE Troubleshooting, Preventive Maintenance, 3 Phase Electrical Systems, PLC Controls, CMMS
Phoenix, Arizona, United States · On-site
About The RoleAs an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties. You’re also responsible for the management of exceptions from daily acti…
Skills: Critical Thinking, Verbal Communication, Written Communication, Attention To Detail, Google Docs
Chicago, Illinois, United States · On-site
$26/hr–$30/hr
About The RoleThe Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Ex…
Skills: Customer Service, Sales, Client Services, Retail Management, Coaching
Town of North Hempstead, New York, United States · On-site
$21/hr–$25/hr
About The RoleThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Custo…
Skills: Customer Service, Sales, Problem Solving, Organizational Skills, Time Management
Phoenix, Arizona, United States · On-site
$31/hr–$34/hr
About The RoleYou are a self-starter who can work independently and with cross-functional teams, troubleshooting equipment problems and perform immediate repairs and preventive maintenance on equipment. Ensuring the safe…
Skills: MHE Troubleshooting, Preventive Maintenance, 3 Phase Electrical Systems, PLC Controls, CMMS
New York, United States · On-site
$21/hr–$25/hr
About The RoleThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Custo…
Skills: Customer Service, Suggestive Selling, Client Relationship Management, Luxury Fashion Knowledge, Inventory Cataloging
Secaucus, New Jersey, United States · On-site
$22/hr–$24/hr
About The RoleThe Warehouse Lead (Fulfillment Lead) will provide leadership to ensure the effective and efficient operation of the warehouse as it relates to all order fulfillment activities. This role will provide suppo…
Skills: Inventory Control, Product Analysis, E-commerce Operations, Leadership, Analytical Skills
Glendale, California, United States · On-site
$26/hr–$30/hr
About The RoleThe Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Ex…
Skills: Customer Service, Sales, Client Services, Team Coaching, Inventory Management
Glendale, California, United States · On-site
$66k–$94k/yr
About The RoleAs a Valuation Manager of Fine Jewelry and Watches at TheRealReal, you will own day-to-day appraisals, servicing clients that visit our retail store via appointment or walk-ins. You will be pricing and auth…
Skills: Fine Jewelry Valuation, Watch Authentication, Luxury Client Experience, Market Trend Analysis, Pricing Strategy
Florence-Graham, California, United States · On-site
$102k–$131k/yr
About The RoleThe Shop Manager, Stores (Store Manager) is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics, and achieve our business …
Skills: Store Management, Customer Service, Sales Skills, Team Building, Analytical Skills
Glendale, California, United States · On-site
$66k–$94k/yr
About The RoleAs a Valuation Manager at The RealReal, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate a…
Skills: Luxury Handbags, Authentication, Valuation, Customer Service, Sales
Perth Amboy, New Jersey, United States · On-site
$16/hr–$17/hr
About The RoleOur Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds…
Skills: Attention To Detail, Data Entry, Quality Control, Self-Motivation, Organization Skills
Phoenix, Arizona, United States · On-site
$16/hr–$16/hr
About The RoleAssist with distribution of items, sorting, prepping and steaming within the photo department. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could b…
Skills: Attention to Detail, Organization Skills, Self-Motivation, Teamwork, Communication
Secaucus, New Jersey, United States · On-site
$24/hr–$25/hr
About The RoleOur Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of …
Skills: Luxury Authentication, Product Inspection, Fashion Appraisal, Quality Control, Material Evaluation
Brookline, Massachusetts, United States · On-site
$82k–$100k/yr
About The RoleAs a Valuation Manager at The RealReal, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate a…
Skills: Luxury Handbags, Authentication, Valuation, Customer Service, Sales
Brookline, Massachusetts, United States · On-site
$82k–$100k/yr
About The RoleAs a Valuation Manager of Fine Jewelry and Watches at TheRealReal, you will own day-to-day appraisals, servicing clients that visit our retail store via appointment or walk-ins. You will be pricing and auth…
Skills: Fine Jewelry Knowledge, Customer Service, Sales Experience, Problem-Solving, Attention to Detail
Short Hills, New Jersey, United States · Hybrid
$65k–$74k/yr
About The RoleOur team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring lux…
Skills: Salesforce, Lead Generation, Client Outreach, Luxury Market Expertise, CRM Management
New York, New York, United States · On-site
$18/hr–$25/hr
About The RoleThis position will report to the Asset Protection Manager. Key areas of responsibility include overseeing security, Asset Protection, and general wellbeing for facilities, employees, and clients, as well as…
Skills: Asset Protection, Security, Inventory Control, Customer Service, CCTV
Secaucus, New Jersey, United States · On-site
$16/hr–$16/hr
About The RoleAssist with distribution of items, sorting, prepping and steaming within the photo department. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could b…
Skills: Attention to Detail, Organization Skills, Self-Motivation, Teamwork, Communication
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The associate is responsible for inspecting and recording quality attributes of outbound functions through daily audits of processes, people, and areas. They collaborate with training teams to identify skill gaps and maintain company brand standards.
Candidates need a proven track record in auditing and QC metrics with a comprehensive understanding of functional audit areas. Proficiency in Google Sheets and pivot tables, along with strong attention to detail and communication skills, is required.
Conduct inspections in accordance with audit guidelines and UPH expectations
Collaborates with training and development to identify and execute training and communication
Communicate knowledge, process and/or skill gaps in accordance with inspections
Uphold and maintain company brand standards
Collaborate with QC and Training Lead and Outbound team
Develop a positive culture of learning, improvement and total quality management
Proven track record of auditing, QC metrics and return rate metrics.
Comprehensive understanding and knowledge of functional areas to be audited.
Works well independently and takes initiative
Excellent time management skills
Ability to prioritize daily tasks and deadlines
Proven ability to work quickly and effectively with very strong attention to detail
Excellent verbal and written communication skills as well as excellent interpersonal skills
Proficient with google forms/sheets/pivot tables
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
