Calgary, Alberta, Canada · Hybrid
Description Join our team Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the po…
Skills: Communication skills, Problem-solving, Conflict resolution, Decision making, Google Workspace
Saguenay, Quebec, Canada · On-site
Description Que signifie se joindre à la famille TELUS? Notre objectif est d’offrir aux Canadiens une excellente expérience en établissant des liens avec nos clients et en répondant à tous leurs besoins sous un même toit…
Skills: Sales, Customer service, Communication, Technology solutions, Relationship building
Montreal, Quebec, Canada · Hybrid
Description Vous voulez faire partie d’une équipe fortement mobilisée qui est animée par l’idée de favoriser les programmes à vocation sociale de TELUS? Joignez-vous à notre équipe pour aider à créer un futur meilleur No…
Skills: Strategic philanthropy, Corporate social responsibility, Project management, Stakeholder management, Board support
Montreal, Quebec, Canada · Hybrid
Description Vous voulez faire partie d’une équipe fortement mobilisée qui est animée par l’idée de favoriser les programmes à vocation sociale de TELUS? Joignez-vous à notre équipe pour aider à créer un futur meilleur No…
Skills: Strategic Philanthropy, Corporate Social Responsibility, Project Management, Stakeholder Management, Board Support
Calgary, Alberta, Canada · Remote OK
Description Our team and what we'll accomplish together The Microwave (MW) Transport Planning team designs and delivers microwave solutions that connect our Network and Enterprise clients across Canada. You'll work with …
Skills: Microwave engineering, Pathloss, GIS tools, Network design, RF principles
Calgary, Alberta, Canada · On-site
Description Joignez-vous à notre équipe L’équipe TELUS PureFibre étend notre réseau large bande de classe mondiale, connectant les foyers et les entreprises à l’internet le plus rapide et le plus fiable au Canada. Nous p…
Skills: Financial Planning, Financial Analysis, Capital Allocation, Budgeting, Forecasting
Calgary, Alberta, Canada · Remote OK
Joignez-vous à notre équipe et ce que nous accomplirons ensemble L’équipe de planification du transport des micro-ondes conçoit et fournit des solutions en matière de micro-ondes qui connectent les clients du réseau et d…
Skills: Microwave transport planning, Pathloss, GIS, Radio frequency principles, Network engineering
Calgary, Alberta, Canada · On-site
Description Join our team The TELUS PureFibre team is expanding our world-leading broadband network, connecting homes and businesses to Canada’s #1 internet for speed and reliability. We thrive in a collaborative, fast-p…
Skills: Financial Planning, Financial Analysis, Forecasting, Capital Allocation, Budgeting
East York, Ontario, Canada · On-site
$17/hr–$43/hr
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer service, Communication, Technology solutions, Relationship building
Montreal, Quebec, Canada · On-site
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer service, Communication, Technology solutions, Relationship building
Saint-Bruno-de-Montarville, Quebec, Canada · On-site
Description Que signifie se joindre à la famille TELUS? Notre objectif est d’offrir aux Canadiens une excellente expérience en établissant des liens avec nos clients et en répondant à tous leurs besoins sous un même toit…
Skills: Sales, Customer service, Communication, Technology solutions, Relationship building
Montreal, Quebec, Canada · Remote OK
Description Want to be part of a highly engaged team that is inspired by driving TELUS’ social purpose programs? Join our team to help make the future friendly We're TELUS, a people-first, purpose-driven team who work to…
Skills: Corporate citizenship, Social purpose strategy, Board management, Project management, Strategic planning
Markham, Ontario, Canada · On-site
$17/hr–$43/hr
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer service, Communication, Technology solutions, Relationship building
Edmonton, Alberta, Canada · On-site
Description This isn't just a management job—it's your chance to lead and grow a business. Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisi…
Skills: Store Management, Team Coaching, Data-Driven Decision Making, Performance Management, Customer Experience
Calgary, Alberta, Canada · On-site
Description Join our team and what we'll accomplish together We are the Billing Experience Team. Our mandate is to improve one of the most critical and complex touchpoints in the customer journey: the bill. This Senior M…
Skills: Strategic Planning, Customer Experience, Product Strategy, Cross-functional Leadership, Data Analysis
Edmonton, Alberta, Canada · On-site
Description This isn't just a management job—it's your chance to lead and grow a business. Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisi…
Skills: Store Management, Team Coaching, Data-Driven Decision Making, Performance Management, Customer Experience
Calgary, Alberta, Canada · On-site
Do you thrive on developer experience, platform reliability, and the foundational systems that let product teams ship faster and safer? Are you ready to own the engineering platform that powers an entire customer care ec…
Skills: Platform Engineering, SRE, Developer Experience, CI/CD, React
North Bay, Ontario, Canada · On-site
$17/hr–$43/hr
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer Service, Technology Solutions, Communication, Relationship Management
Quebec, Quebec, Canada · On-site
Description Que signifie se joindre à la famille TELUS? Notre objectif est d’offrir aux Canadiens une excellente expérience en établissant des liens avec nos clients et en répondant à tous leurs besoins sous un même toit…
Skills: Sales, Customer Service, Communication, Technology Solutions, Relationship Building
Dartmouth, Nova Scotia, Canada · On-site
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer Service, Technology Solutions, Communication, Relationship Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Monitor various alarm events such as burglary, fire, and medical emergencies to ensure customer safety. Communicate with customers, security guards, and emergency response teams to dispatch appropriate assistance.
Requires a high school diploma and bilingual proficiency in English and French. Candidates must demonstrate strong communication skills, the ability to remain calm under pressure, and proficiency in Google Workspace.
Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and we’re always pioneering innovative equipment and services to keep our customers safe. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.
Advocating for our customers’ needs and creating a personalized experience?
Genuinely displaying humanity in every customer interaction?
Keeping your community safe and taking charge in emergencies?
As a Monitoring Station Specialist with our team, you will monitor all types of alarm events for customers and respond with the appropriate action. Together, we will keep our customers safe by responding to various alarm signals such as burglary, fire, panic, or medical alarms. You will communicate with customers, security guards and/or emergency response teams to dispatch the appropriate assistance. You will play a critical and meaningful role in keeping our customers protected and secure. In addition, you will offer our clients value added services to make their lives and their business even safer.
Our Monitoring Station operates 7 days a week and offers a variety of shifts to suit your lifestyle! We offer flexible work schedules such as 7 days on / 7 days off or 5 days on / 2 off or yet 4 days on / 3 off, with various start times, including daytime, evenings, overnights and weekends. Shift premiums are available for evening and weekend hours and our work schedules are consistent without rotation. As mentioned this is a full time role, but we guarantee a minimum of 35 hours shift per week with the possibility of overtime as per the operational needs.
This position is primarily in-office. After a minimum of 6 months in the Monitoring Specialist I role, team members may be eligible to participate in the Work From Home (AHA) program, subject to performance, business needs, applicable regulatory requirements and internal approval. Participation in the program is not guaranteed.
Regardless of work arrangement, periodic in-office presence will be required to support team collaboration, training, engagement, and operational priorities. The frequency of in-office days will be communicated in advance and adjusted as needed.
At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package, including benefits and a starting salary of $ 18.50 per hour, plus a performance-based annual bonus.
You can also take advantage of our virtual courses and e-learning, including platforms like LinkedIn Learning offer significant value to training programs and career development that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and Information Technology (IT) support. Also, to ensure your success in your new role, you will be provided with 2-3 weeks of full-time paid training for which you must be available to attend.
Bilingual (French/English)
High School Diploma and/or equivalent
Knowledge of Google Workspace
Excellent communication skills and ability to understand the caller’s needs to respond appropriately with actions and/or words
Maintain composure, patience and professionalism in challenging situations
Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
Demonstrated ability to remain open-minded and willing to change opinions based on new information
Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
Good judgment, capacity to take initiative and make quick decisions
Positive and energetic personality
Experience in a monitoring station environment
Experience in a call center environment
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition. For more information about TELUS, please visit telus.com.
Offices: 555 Robson Street, Vancouver, BC V6B 3K9, CA
View all jobs at TELUS CommunicationsTELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition. For more information about TELUS, please visit telus.com.
Offices: 555 Robson Street, Vancouver, BC V6B 3K9, CA
View all jobs at TELUS Communications