At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Coaching, Communication, Customer Needs Identification, Customer Service, Digital Transformation
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Charleston, South Carolina, United States · On-site
Mid level
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Retail Sales, Customer Service, Problem Solving, Conflict Resolution, Digital Tool Proficiency
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Mobile Associate, Bilingual | Arabic - Retail Sales
New York, New York, United States · On-site
Entry level
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Customer Service, Sales, Arabic Fluency, English Fluency, Change Agility
Winterville, North Carolina, United States · On-site
Entry level
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Principle Architect, Data Engineer - Pursuit and Capture
Bellevue, Washington, United States · On-site
$116k–$209k/yr
Senior+
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Cloud Computing, Collaboration, Data Architecture, Data Engineering, Data Management
Mobile Associate, Bilingual | Arabic - Retail Sales
New York, New York, United States · On-site
Entry level
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Customer Service, Sales, Arabic Fluency, English Fluency, Change Agility
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Change Agility, Communication, Customer Problem Solving, Customer Service, Engaging People
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Change Agility, Communication, Customer Problem Solving, Customer Service, Engaging People
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales
Irving, Texas, United States · On-site
Entry level
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Winterville, North Carolina, United States · On-site
Entry level
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Sr. Mobile Expert - Bilingual Preferred French Creole
San Diego, California, United States · On-site
Mid level
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew…
Skills: Lead Generation, Cold Calling, Networking, Solution-Based Selling, Deal Negotiation
Engage customers in high-traffic retail partner locations to drive sales and promote wireless solutions. Utilize digital tools and solution-based selling to onboard customers and maintain high service standards.
Requirements
Requires a High School Diploma or GED and must be at least 18 years old. Previous customer service or sales experience in a retail environment is preferred.
Full job description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service. The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.Job Responsibilities:
Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
High School Diploma/GED (Required)
30 days T-Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
Knowledge, Skills and Abilities:
Coaching (Required)
Communication (Required)
Customer Needs Identification (Required)
Customer Service (Required)
Digital Transformation (Required)
Leadership (Required)
Mobile Telecommunications (Required)
Product Knowledge (Required)
Relationship Building (Required)
Sales (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel: Travel Required (Yes/No): No
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.50Annualized Incentive Target: $18,000
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning 5G network that connects more people, in more places, than ever before. With T-Mobile’s unique value proposition of best network, best value, and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile, and Mint Mobile.
Offices: 12920 SE 38th St, Bellevue, WA 98006, US · 1 Ravinia Dr, ATLANTA, GA 30346, US · Frisco, Texas, US · Overland Park, Kansas, US
IoTRetail5G for AllFuture of 5GBusiness SalesCustomer CareBusiness WirelessConsumer WirelessTechnologyInternships & Returnships
As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning 5G network that connects more people, in more places, than ever before. With T-Mobile’s unique value proposition of best network, best value, and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile, and Mint Mobile.
Offices: 12920 SE 38th St, Bellevue, WA 98006, US · 1 Ravinia Dr, ATLANTA, GA 30346, US · Frisco, Texas, US · Overland Park, Kansas, US
IoTRetail5G for AllFuture of 5GBusiness SalesCustomer CareBusiness WirelessConsumer WirelessTechnologyInternships & Returnships