Kochi, Kerala, India · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Australian Payroll, Team leadership, Ticket management, SLA monitoring, Root cause analysis
Poland · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll processing, Dutch language, English language, MS Office, Excel
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: SAP HCM, Data migration, Payroll, Data extraction, Data transformation
Granada, Andalusia, Spain · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Swedish Payroll Administration, Swedish Payroll Legislation, Tax Regulations, Social Security Requirements, Statutory Reporting
Katowice, Silesian Voivodeship, Poland · Remote OK
The primary focus of the Senior Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing su…
Skills: Payroll processing, German language, English language, Root cause analysis, HR consulting
Katowice, Silesian Voivodeship, Poland · Remote OK
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll processing, HRIS, German language, English language, Excel
Quezon City, Metro Manila, Philippines · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll administration, Data management, MS Office, Excel, Word
National Capital District, Philippines · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll administration, Data management, Customer service, SLA management, MS Office
National Capital District, Philippines · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll administration, Data management, Customer service, MS Office, Excel
Germany · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Change management, HR systems, Payroll systems, Strategic planning, Stakeholder management
Granada, Andalusia, Spain · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Swedish Payroll Administration, Swedish Payroll Legislation, Tax Regulations, Social Security Requirements, Statutory Reporting
Poland · Remote OK
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll processing, Excel, SAP, Statutory reporting, Payroll legislation
Poland · Remote OK
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll processing, German language, English language, MS Office, Excel
Hardin County, Tennessee, United States · Remote OK
$88k–$164k/yr
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Workday Integrations, Workday HCM, Workday Financials, EIBs, Core Connectors
Illinois, United States · Remote OK
$88k–$164k/yr
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Workday Integrations, EIBs, Core Connectors, Workday Studio, Reports
Poland · Remote OK
The primary focus of the Senior Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing su…
Skills: Payroll processing, German language, English language, Root cause analysis, HR consulting
Katowice, Silesian Voivodeship, Poland · Remote OK
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll management, Client engagement, System maintenance, Process documentation, Technical support
Katowice, Silesian Voivodeship, Poland · Remote OK
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll processing, Excel, SAP, Legislation knowledge, Reporting
Kochi, Kerala, India · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: US payroll laws, Tax obligations, MS Excel, V-Lookup, Pivot Tables
Quezon City, Metro Manila, Philippines · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Payroll administration, Data management, Customer service, SLA management, MS Office
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The Team Leader will oversee Australian payroll operations, ensuring ticket queues and client SLAs are managed effectively while supporting team performance. They are responsible for coaching associates, maintaining process compliance, and coordinating technical resolutions to ensure high-quality service delivery.
Candidates must have at least 5 years of experience in end-to-end Australian payroll and proven experience in team management. A degree or diploma is required, along with proficiency in HRIS tools and strong communication skills.
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Main Responsibilities
• Supports the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issues
• Effectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards
• Coordinate training on ticket management as needed
• Effectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up
• Ability to utilize the hrX suite of tools as it relates to the scope of their team
• Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
• Support the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followed
• Understand global standard processes as well as contractual scope of service for their team
• Detect and solve possible inefficiencies in processes
• To support Specialist activities for specific accounts when the need arises
• Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
• Support the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly tracked
• Manage accesses on all applicable systems for their team and support on logistical issues
• Ensure compliant use of all systems and Company properties
• Perform performance review for their team in collaboration with the Operation Manager
• Support and manage the team to ensure SOC compliance
• Ensure the team understands and follows the Defined Work Instructions (DWIs) and other process documentation. Monitor the periodic review of DWIs and ensure that DWIs are completed, stored as per standards, and up to date
• Manage TRS and all time-related standard processes for their team: back-ups, shifts, holiday coverage, absences, presence in trainings, overtime, work at home, etc. Based on the standard process requirements, inform/consult with the Operation Manager
• Manage schedule adherence, team productivity, capacity and utilization
• Ability to recognize and deal appropriately with sensitive and confidential information
• Support and adhere to all security compliance procedures while managing security incidents as per the defined process
• Support technical issue coordination and resolution
• Maintain a professional environment; correct behaviours and enforce the use of business etiquette
• Work in very strict, positive and flexible collaboration with the Operation Manager
• Liaise and collaborate with other departments as appropriate, including QA, Service Readiness, AS, reception
• Participates in other projects and activities compatible with own skills as needed and assigned
Required Experience
At Strada, our values guide everything we do:
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Strada. From Pay to Possibility
With over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity to simplify workforce management. With solutions designed and built with people at the center, we deliver accuracy and confidence at scale. With 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and unlock new possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way. Strada. From Pay to Possibility™
Offices: The Woodlands, Texas TX 77381, US
Strada. From Pay to Possibility
With over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity to simplify workforce management. With solutions designed and built with people at the center, we deliver accuracy and confidence at scale. With 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and unlock new possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way. Strada. From Pay to Possibility™
Offices: The Woodlands, Texas TX 77381, US
