Mexicali, Baja California, Mexico · On-site
Director, Engineering – NPI & Process Development, Americas Mexicali, BC, México – Onsite (Presencial) Join Sonova in a pivotal leadership role shaping engineering, new product introduction, process development, and afte…
Skills: New Product Introduction, Process Development, Engineering Leadership, Project Management, Manufacturing Processes
Lloydminster, Alberta, Canada · On-site
$20/hr–$23/hr
Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we thi…
Skills: Customer Service, Appointment Scheduling, Account Management, Third-party Billing, Accounts Receivable
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
As an HR Services Administrator (with German ) you’ll help deliver a smooth, reliable, and high-quality HR experience across the employee lifecycle. You’ll be part of an international, collaborative HR environment where …
Skills: HR Administration, Employee Lifecycle Management, SAP SuccessFactors, Onboarding, Offboarding
Beverly Hills, Florida, United States · On-site
$18/hr–$20/hr
AudioNova, part of Sonova Location: Beverly Hills, FL 4065 N. Lecanto Hwy. Suite 400 Beverly Hills, FL 34465 Current pay: $18.00-20.00 an hour + Sales Incentive Bonus! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Of…
Skills: Patient Scheduling, Insurance Verification, Customer Service, Microsoft Office, Microsoft Outlook
Singapore, Singapore · Hybrid
Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world!…
Skills: Direct Procurement, New Product Introduction (NPI), Supplier Negotiation, Cost Analysis, Should-Cost Modeling
Aurora, Illinois, United States · Hybrid
$280k–$315k/yr
About Sonova Sonova is a global leader in innovative hearing care solutions, from personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Sonova opera…
Skills: M&A Strategy, Deal Origination, Transaction Execution, Financial Modeling, Valuation Analysis
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
As a Procurement Analyst, you will play a key role in transforming procurement data into actionable insights that drive smarter decisions. Working closely with our Corporate Purchasing team, you will develop reports and …
Skills: Data Analysis, Business Analytics, Procurement, Supply Chain Management, Excel
Dilbeek, Flanders, Belgium · On-site
Offering innovative hearing solutions to enable our customers to enjoy life to the fullest – that’s our ambition. As number one on the Belgian market, we are constantly looking for talented and enthusiastic new colleague…
Skills: End-to-End Recruitment, Employer Branding, Proactive Sourcing, Talent Pipeline Building, Campus Recruitment
Dilbeek, Flanders, Belgium · On-site
Offering innovative hearing solutions to enable our customers to enjoy life to the fullest – that’s our ambition. As number one on the Belgian market, we are constantly looking for talented and enthusiastic new colleague…
Skills: End-to-end Recruitment, Employer Branding, Proactive Sourcing, Talent Pipeline Building, Candidate Experience
Dilbeek, Flanders, Belgium · On-site
Offering innovative hearing solutions to enable our customers to enjoy life to the fullest – that’s our ambition. As number one on the Belgian market, we are constantly looking for talented and enthusiastic new colleague…
Skills: End-to-End Recruitment, Employer Branding, Proactive Sourcing, Talent Pipeline Building, Candidate Experience
Washington, District of Columbia, United States · On-site
WE ARE AUDIONOVA Where You Can Belong - Where You Can Grow - Where You Can Have An Impact Calling all hearing care professionals – Floater (Hearing Care Professional) – Washington Are you passionate about helping people …
Skills: Hearing Test Assessments, Hearing Aid Fitting, Patient Counseling, Hearing Aid Repair, Community Outreach
United States · Remote Solely
$80k–$100k/yr
Performance Analytics Specialist Job Type: Full-Time Location: Remote - United States, Canada Travel: Up to 10% as needed Salary: $80,000-$100,000 Reports To: Workforce Manager (with direct partnership across Operations,…
Skills: Data Analysis, Business Intelligence, Performance Reporting, KPI Management, Microsoft Excel
Massachusetts, United States · Hybrid
$90k–$110k/yr
Field Based Role - Boston, Worcester As an Account Manager, you will be the face of our brand within your territory—cultivating strong customer partnerships, uncovering growth opportunities, and driving adoption of our i…
Skills: Consultative Selling, Territory Planning, CRM Proficiency, Customer Relationship Management, Product Demonstration
Maryville, Tennessee, United States · On-site
$18/hr–$19/hr
AudioNova, part of Sonova Location: Maryville, TN 1617 E. Broadway Ave. Maryville, TN 37804 Current pay: $18.75-19.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm What We Offer: Medical, …
Skills: Patient scheduling, Insurance verification, Customer service, Data entry, Microsoft Office
Geraldton, Western Australia, Australia · On-site
Love interacting with people and providing 5-star customer service? Want to make a difference in people’s lives? Looking for a role with purpose and potential? We have an exciting opportunity for a dedicated and hands-on…
Skills: Customer Service, Administrative Support, Appointment Scheduling, Active Listening, Time Management
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
As our Global Quality Management System (QMS) Manager, you will play a key role in maintaining and continuously improving Sonova's global Quality Management System. Working across regions and functions, you'll collaborat…
Skills: Quality Management Systems, ISO 13485, MDR/IVDR, FDA 21 CFR Part 820, GMP/GDP
Stäfa, Zurich, Switzerland · Hybrid
Location: Stäfa, Switzerland Fulltime, 6 Months At Sonova, we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people reconnect with the sounds that matter most. As a Power M…
Skills: Power Management, Battery Runtime Evaluation, Python, MATLAB, C
Kings Park, Western Australia, Australia · On-site
Love interacting with people and providing 5-star customer service? Want to make a difference in people’s lives? Looking for a role with purpose and potential? We have an exciting opportunity for a dedicated and hands-on…
Skills: Customer Service, Administrative Support, Appointment Scheduling, Active Listening, Time Management
Adelaide, South Australia, Australia · On-site
Love interacting with people and providing 5-star customer service? Want to make a difference in people’s lives? Looking for a role with purpose and potential? We have an exciting opportunity for a dedicated and hands-on…
Skills: Customer Service, Administrative Support, Appointment Scheduling, Active Listening, Time Management
Stäfa, Zurich, Switzerland · Hybrid
If you are looking for an opportunity to dive into hardware and software testing and get hands-on experience in real-world verification challenges, this opportunity is for you. As an intern, you will co-develop a testing…
Skills: Hardware Testing, Software Testing, Python, MATLAB, C
Mexicali, Baja California, Mexico • On-site
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Lead the Americas Engineering, NPI, and Process Development organization to create scalable manufacturing and service processes. Partner with cross-functional teams to ensure successful product validation, timely delivery, and continuous improvement of regional operations.
Requires a bachelor's degree and over 10 years of experience in operations or engineering, including 5+ years of leadership. Preferred qualifications include an MBA, Lean Six Sigma certification, and experience in regulated medical-device environments.
Director, Engineering – NPI & Process Development, Americas
Mexicali, BC, México – Onsite (Presencial)
Join Sonova in a pivotal leadership role shaping engineering, new product introduction, process development, and after-sales service across the Americas. As Director, Engineering – NPI & Process Development, Americas, you will lead the development of smart, scalable, and efficient manufacturing and service processes for both new and existing products.
You will partner with Operations, R&D, Quality, Commercial, and Finance teams to successfully introduce new products, improve regional service capabilities, and build a high-performing engineering organization that delivers measurable improvements in quality, cost, efficiency, and customer experience.
Responsibilities:
Lead and develop the Americas Engineering, New Product Introduction, and Process Development organization, building a strong and highly capable team.
Establish a robust process-development capability and technology roadmap that supports efficient, scalable, and cost-effective manufacturing and service operations.
Own the successful execution of new product introductions, ensuring products are validated, delivered on time, and prepared for a smooth transition into manufacturing.
Partner with R&D and manufacturing teams throughout the design process, including pFMEA and dFMEA activities, to ensure production requirements and process parameters are fully considered.
Drive continuous improvement across manufacturing and after-sales service processes throughout North and South America.
Develop and maintain regional governance for service policies, best practices, complaint management, quality improvements, and operational performance.
Use operational, financial, and statistical data to improve productivity, resource utilization, product quality, service costs, and overall P&L performance.
More about you:
Bachelor’s degree or equivalent experience; a master’s degree or MBA is preferred.
10+ years of progressive experience in operations, engineering, manufacturing, or a related field.
5+ years of leadership experience building high-performing teams and driving cross-functional continuous improvement with measurable P&L results.
Demonstrated success leading complex initiatives across Operations, Engineering, Commercial, Quality, and Finance.
Strong expertise in project management, manufacturing processes, financial analysis, and data-driven decision-making.
Exceptional communication and influencing skills, with the ability to simplify complex topics, gain stakeholder alignment, and lead teams through change.
Experience in a regulated or medical-device environment, Lean Six Sigma Green Belt or Black Belt certification, and ERP-system proficiency are preferred. Willingness to travel up to 40% is required.
Don’t meet all the criteria? If you’re willing to go all in and learn, we’d love to hear from you!
What we offer:
Benefits in accordance with the Federal Labor Law (LFT)
Savings fund (Fondo de Ahorro)
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
