United States · Remote Solely
$22/hr–$30/hr
Account Specialist REMOTE | UNITED STATES The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to i…
Skills: Inside Sales, Account Management, Customer Service, Problem Solving, Relationship Building
Corona, California, United States · On-site
$20/hr–$23/hr
AudioNova, part of Sonova Location: Corona, CA 1101 California Ave. Suite 100 Corona, CA 92881 Current pay: $20.00-23.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm What We Offer: Medica…
Skills: Patient Scheduling, Insurance Verification, Customer Service, Microsoft Office, Outlook
Stäfa, Zurich, Switzerland · Hybrid
At Sonova, we create innovative hearing care solutions that improve the quality of life for millions of people worldwide. As a Hardware Verification Specialist, you will help ensure the quality, reliability, and performa…
Skills: Hardware Verification, Electronics Troubleshooting, Soldering, Acoustic Measurement, Electronic Measurement
California, United States · On-site
$25/hr–$26/hr
AudioNova, part of Sonova Locations: Bay Area, CA Current pay: $25.00-26.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer: 401K with a Company Match Medical, Dental, Vision Co…
Skills: Patient Scheduling, Insurance Verification, Customer Service, Microsoft Office, Microsoft Outlook
Warszawa, Pomeranian Voivodeship, Poland · On-site
Drive the future of HR through Continuous Improvement and AI At Sonova, we are committed to creating a world where everyone enjoys the delight of hearing. As part of our Ambition 2030 strategy, we are transforming the wa…
Skills: Continuous Improvement, Lean Six Sigma, AI Transformation, Change Management, Value Stream Mapping
Swindon, England, United Kingdom · On-site
If you’re an experienced Hearing Aid Audiologist who values clinical autonomy, commercial impact, and access to the latest hearing technology- but want a role that genuinely elevates your day-to-day, this could be your n…
Skills: Clinical Audiology, Hearing Aid Fitting, Diagnostic Assessments, Customer Relationship Management, Clinical Audit
Dilbeek, Flanders, Belgium · On-site
Pour notre centre auditif Lapperre à Mouscron nous recherchons un(e) Audicien/Audiologue - Store Manager. En tant qu’audicien/audiologue, tu souhaites trouver la meilleure solution auditive adaptée aux besoins des client…
Skills: Audiometry Testing, People Management, Commercial Flair, Leadership, Networking
Dilbeek, Flanders, Belgium · On-site
Voor onze filiaal in Moeskroen zijn we op zoek naar een Audicien/Audioloog - Store Manager. Wil jij als audioloog de meest geschikte hooroplossing vinden voor onze klanten en zo hun levenskwaliteit en gezondheid verbeter…
Skills: Audiometry, People Management, Sales, Networking, Patient Care
Dilbeek, Flanders, Belgium · On-site
Pour notre centre auditif Lapperre à Mouscron nous recherchons un(e) Audicien/Audiologue - Store Manager. En tant qu’audicien/audiologue, tu souhaites trouver la meilleure solution auditive adaptée aux besoins des client…
Skills: Audiometry, People Management, Store Management, Commercial Flair, Leadership
Round Lake Beach, Illinois, United States · On-site
$65k–$90k/yr
WE ARE AUDIONOVA Where You Can Belong - Where You Can Grow - Where You Can Have An Impact Calling all hearing care professionals – Round Lake Beach, IL Are you passionate about helping people rediscover the joy of hearin…
Skills: Hearing Test Assessments, Hearing Aid Dispensing, Patient Counseling, Hearing Aid Repair, Community Outreach
Cahors, Occitania, France · On-site
Contrat d’apprentissage Audition Santé recherche un(e) Assistant(e) administratif(ve) en alternance de deux ans au sein de ses laboratoires de correction auditive de AUCH.. Tu assisteras l'assistante du centre dans ses a…
Skills: Administrative support, Customer reception, Telephone communication, Appointment scheduling, Billing
Rio de Janeiro, Rio de Janeiro, Brazil · On-site
Sobre a AudioNova Na AudioNova, acreditamos que ouvir bem transforma vidas. Atuamos com excelência no cuidado auditivo, oferecendo soluções personalizadas e tecnologia de ponta para melhorar a qualidade de vida das pesso…
Skills: Audiometry Interpretation, Hearing Aid Fitting, Clinical Assessment, Sales Performance, Customer Relationship Management
Milan, Lombardy, Italy · On-site
$27k–$30k/yr
Ti piacerebbe fare la differenza nella vita degli altri? Unisciti al nostro team e scopri come miglioriamo ogni giorno la vita delle persone Stiamo cercando professionisti appassionati e spinti dalla loro grande ambizion…
Skills: Hearing Diagnosis, Hearing Aid Fitting, Patient Counseling, Customer Care, Organizational Skills
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The Account Specialist qualifies new customer leads and facilitates appointments for field sales representatives. They serve as the primary point of contact for assigned accounts to increase share of wallet using remote technology.
Candidates must have experience in inside sales, account management, or customer service with strong communication and organizational skills. A minimum internet connectivity speed of 200Mb/sec download and 10Mb/sec upload is required.
Account Specialist
REMOTE | UNITED STATES
The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts.
Responsibilities:
Maintain strong relationships and rapport with existing customers within territory
Identify, prioritize, and contact new account leads
Collaborate closely with assigned field sales rep or key account manager
Manage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio)
Build relationships with the customer throughout the sales process
Schedule meetings for field sales reps in region
Solve Sonova customers’ largest challenges with ‘concierge-like’ approach
Follows up with existing customers to ensure high quality customer service is being met
Comply with all local, state and federal laws and requirement
Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis
Other duties as assigned
More about you:
Must have experience in Inside Sales, Account Management, and/or Customer Service
Proven ability to solve problems on the fly, proactively and independently
Detail orientated
Strong ability to manage a wide range of tasks in an efficient and organized manner
Ability to build and maintain strong relationships in a remote setting
Excellent verbal and written communication skills
Understanding of sales process and collaboration
Strong desire to provide superior customer service
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact [email protected]
What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
*Plan rules/offerings dependent upon group Company/location.
This role's pay range is between: $22 to $30 an hour. This role is also commission eligible.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
