Mexicali, Baja California, Mexico · On-site
Customer Excellence Quality Manager Mexicali, BC, México – Hybrid Approximately once per week onsite for the right candidate The Customer Excellence Quality Manager serves as a key connection between customers, key accou…
Skills: Customer Quality Management, Root-Cause Analysis, Quality Communications, Continuous Improvement, Cross-functional Leadership
Santa Clarita, California, United States · Remote OK
$91k–$114k/yr
Senior Recipient Support Specialist Valencia, California - REMOTE At Advanced Bionics, we believe hearing has the power to connect people to life's most meaningful moments. As a global leader in cochlear implant technolo…
Skills: Cochlear Implant Troubleshooting, Clinical Education, Patient Care, Technical Support, Mentoring
Mexicali, Baja California, Mexico · Hybrid
Customer Excellence Quality Manager Mexicali, BC, México – Hybrid Approximately once per week onsite for the right candidate The Customer Excellence Quality Manager serves as a key connection between customers, key accou…
Skills: Stakeholder Management, Customer Relations, Quality Communication, Account Management, Conflict Resolution
Mexicali, Baja California, Mexico · Hybrid
Customer Excellence Quality Manager Mexicali, BC, México – Hybrid Approximately once per week onsite for the right candidate The Customer Excellence Quality Manager serves as a key connection between customers, key accou…
Skills: Stakeholder Management, Customer Relations, Quality Communication, Account Management, Conflict Resolution
Stäfa, Zurich, Switzerland · Hybrid
Advanced Bionics | Stäfa, Schweiz | Hybrid Bei Advanced Bionics arbeiten wir jeden Tag daran, Menschen mit innovativen Hörlösungen mehr Lebensqualität zu ermöglichen. Zur Verstärkung unseres Commercial Operations Teams s…
Skills: Customer service, Order management, Warranty processing, SAP, CRM
Stäfa, Zurich, Switzerland · Hybrid
As a Product Cybersecurity Manager, you will play a key role in ensuring cybersecurity is embedded into the development of Sonova's connected hearing solutions—from embedded software and mobile applications to cloud-base…
Skills: Secure SDLC, Threat Modeling, Cybersecurity Risk Assessment, DevSecOps, CI/CD Pipelines
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
At Sonova, we are committed to creating innovative hearing care solutions that improve the quality of life for millions of people around the world. To support our continued growth, we are looking for a Demand Planning Ma…
Skills: Demand Planning, Forecasting, SAP APO, S&OP/SIOP, Data Analysis
Milan, Lombardy, Italy · On-site
$27k–$30k/yr
Ti piacerebbe fare la differenza nella vita degli altri? Unisciti al nostro team e scopri come miglioriamo ogni giorno la vita delle persone Stiamo cercando professionisti appassionati e spinti dalla loro grande ambizion…
Skills: Hearing Diagnosis, Hearing Aid Fitting, Patient Counseling, Commercial Negotiation, Organizational Skills
Cahors, Occitania, France · On-site
Audition Santé recherche un(e) Assistant(e) administratif à temps plein (39h/semaine) en CDI au sein de ses laboratoires de correction auditive de Draveil et Brunoy. Vous assisterez l'audioprothésiste du centre dans ses …
Skills: Customer Reception, Appointment Scheduling, Billing, Inventory Management, Customer Relationship Management
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
Great sound has the power to transform everyday moments into extraordinary experiences. Through the iconic Sennheiser brand, we develop premium headphones, earbuds, and audio solutions that enable people around the world…
Skills: GL Accounting, Financial Reporting, IFRS, VAT, Tax Compliance
Warszawa, Pomeranian Voivodeship, Poland · On-site
This trainee position is ideal for candidates eager to start their career in HR and develop their skills in a supportive environment. The focus is on harnessing the candidate's potential and motivation, offering the oppo…
Skills: English Proficiency, German Proficiency, Dutch Proficiency, HR Administration, Customer Service
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
Data and AI are increasingly central to Sonova's ability to deliver better outcomes for customers and improve operational efficiency. The Data Scientist drives this agenda by turning complex, diverse datasets into action…
Skills: Data Science, Machine Learning, Generative AI, Python, SQL
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
At Sonova, everything we build ultimately serves one purpose: improving the lives of people with hearing impairments. Behind every system, process, and release, there is a person who relies on our technology to reconnect…
Skills: SAP S/4HANA, ABAP, Quality Governance, Solution Architecture, ISO 13485
Cahors, Occitania, France · On-site
Audition Santé recherche un(e) Assistant(e) administratif à temps partiel (24h/semaine) en CDI au sein de son laboratoire de correction auditive de Bordeaux. Vous assisterez l'audioprothésiste du centre dans ses activité…
Skills: Customer Reception, Appointment Scheduling, Billing, Inventory Management, Client Relationship Management
Warszawa, Pomeranian Voivodeship, Poland · Hybrid
At Sonova, everything we build ultimately serves one purpose: improving the lives of people with hearing impairments. Behind every system, process, and release, there is a person who relies on our technology to reconnect…
Skills: SAP S/4HANA, ABAP, Quality Assurance, Compliance Governance, ISO 13485
Kitchener, Ontario, Canada · Hybrid
$74k–$92k/yr
Manufacturing Process Developer – Additive Manufacturing Technologies Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote) The Manufacturing Process Developer – Additive Manufacturing Technologies is responsible…
Skills: Additive Manufacturing, Laser Engraving, Laser Cutting, Process Validation, Design for Manufacturing
Barcelona, Catalonia, Spain · Hybrid
The Enterprise Application Assurance Architect is part of the IT Enterprise Architecture (EA) team and is responsible for ensuring the security of Sonova’s application landscape. The role ensures that new and existing ap…
Skills: Security Architecture, Security Engineering, Risk Management, Compliance Alignment, IAM/PAM
Dublin, Leinster, Ireland · On-site
If you're someone who thrives on building relationships, creating opportunities, and making things happen, this could be the role you've been looking for. At Boots Hearingcare, we're on a mission to help more people acce…
Skills: Business Development, Relationship Building, Field Sales, Stakeholder Management, Community Engagement
Australia · On-site
Start your audiology career where it matters most. Join Connect Hearing, part of the global Sonova Group, and help people rediscover the joy of sound in the communities that need it. Calling for expressions of interest f…
Skills: Audiometric testing, Clinical diagnosis, Aural rehabilitation, Patient counselling, Hearing conservation
Alacant / Alicante, Valencian Community, Spain · Hybrid
Drive the transformation of Sonova's end-to-end order management experience At Sonova, we're committed to delivering exceptional experiences at every stage of the customer journey. As part of our Customer Experience Oper…
Skills: Order Management, Business Transformation, Project Management, Continuous Improvement, Stakeholder Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the regional quality representative connecting customers, markets, and operational sites to drive quality decisions. Coordinate responses to major quality events and translate field observations into product and process improvements.
Requires a Bachelor's degree in Engineering, Quality Management, or a related field with over 5 years of experience in customer-facing technical quality roles. Proficiency in English and experience with tools like Salesforce and Power BI are required, with a willingness to travel 20-40%.
Customer Excellence Quality Manager
Mexicali, BC, México – Hybrid
Approximately once per week onsite for the right candidate
The Customer Excellence Quality Manager serves as a key connection between customers, key accounts, local markets, Quality Headquarters, and internal business partners across North America.
This highly visible, customer-facing role focuses on stakeholder management, customer service excellence, and quality communication. You will represent the Voice of the Market within Sonova, ensuring customer feedback, quality concerns, and emerging issues are clearly communicated and coordinated through resolution.
Act as a primary quality contact for customers, key accounts, local markets, and internal stakeholders across North America.
Build trusted relationships with customers, commercial teams, Quality Headquarters, operational sites, and global partners.
Represent the Voice of the Market by gathering customer feedback and communicating market needs, concerns, and emerging quality issues.
Coordinate clear, professional communication during customer escalations, major quality events, and hypercare activities.
Partner with Customer Service, Quality, Commercial, Operations, and other internal teams to ensure a coordinated customer response.
Provide customers and stakeholders with timely updates regarding quality investigations, corrective actions, and improvement initiatives.
Support customer meetings, business reviews, quality reviews, and recovery activities following significant quality concerns.
Track open actions and maintain consistent stakeholder communication through resolution and closure.
Promote customer service excellence by helping Sonova deliver a responsive, consistent, and trusted customer experience.
Bachelor’s degree in Engineering, Quality Management, Life Sciences, Audiology, Business, Communications, or a related field.
Experience in stakeholder management, customer relations, customer service, account management, quality, or another customer-facing corporate role.
Strong communication and relationship-building skills, with the ability to work effectively with customers, key accounts, and senior stakeholders.
Comfortable presenting information, managing sensitive conversations, and communicating during customer escalations.
Highly organized, responsive, diplomatic, and able to coordinate multiple stakeholders and priorities.
Customer-focused, accountable, and able to influence outcomes without direct authority.
Business fluency in English is required; additional regional languages are an advantage.
Experience in the medical-device, healthcare, audiology, or another regulated industry is preferred.
Willingness to travel approximately 20–40% throughout North America.
Don’t meet every qualification? If you are customer-focused, skilled at building relationships, and willing to learn, we would still love to hear from you!
Benefits in accordance with the Federal Labor Law (LFT)
Savings fund (Fondo de Ahorro)
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations. In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
Offices: Laubisrütistrasse 28, Stäfa, 8712, CH
