Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation fi…
Skills: Credit bureau reporting, Dispute resolution, Team management, Process improvement, Project management
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation fi…
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Skills: Distributed Systems Architecture, Technical Leadership, Identity And Access Management, Authorization Architecture, AI-Assisted Development
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation fi…
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation fi…
Skills: Credit Risk Analytics, SQL, Python, R, SAS
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$99k–$124k/yr
Full-time
bachelor degree
Competitive benefits
Posted 12d ago
~40 hrs/week
Responsibilities
The Associate Manager oversees inquiry dispute execution, manages quality assurance findings, and ensures team compliance with standard operating procedures. They also analyze portfolio reporting data to identify inconsistencies and lead team members in resolving credit bureau reporting issues.
Requirements
Candidates should have at least 2 years of experience in credit bureau reporting, dispute resolution, or team management. A bachelor's degree is preferred, along with knowledge of credit reporting regulations like FCRA and industry standards such as Metro 2.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify trends and areas for improvement by partnering with quality assurance and credit disputes team lead.
What you’ll do:
Oversee Inquiry Disputes execution and success
Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes
First point of contact for Inquiry escalations and QA
Provide suggested SOP updates based on QA observations
Ensure team is trained on new guidance and aligns with dispute investigations
Ability to work independently and lead cross-functional teams
Continual process improvement and change management
Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies
Lead and develop disputes team members
Lead remediation of issues
Track performance metrics and hold team accountable to established standards
What you’ll need:
Prefer bachelor's degree
2+ years of experience in credit bureau reporting, dispute resolution, or a related field
2+ years of team management experience with direct reports
Process improvement experience
Project management experience
Knowledge of credit bureau reporting regulations, including FCRA
Ability to lead and work independently
Experience working in a regulated industry, such as banking or financial services.
Ability to multitask in a fast-paced environment
Nice to have:
Knowledge of industry standards for Metro 2 format
Experience working with credit bureau reporting systems, such as Metro 2 validation tools or e-OSCAR
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFipage!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
SoFi is a values-driven company on a mission to help our members get their money right. We create modern financial products and services that help people borrow, save, spend, invest, and protect their money better, so that they can achieve financial independence and realize their ambitions—from owning a home to saving for retirement, paying off their student loans, and more.
CFL #6054612; NMLS #1121636 (www.nmlsconsumeraccess.org) Advisory services through SoFi LLC, a registered investment advisor. SoFi Checking and Savings is offered through SoFi Bank, N.A. Member FDIC. SoFi Money™ is offered through SoFi Securities LLC, member FINRA/SIPC.
Offices: 234 1st St, San Francisco, California 94105, US · 375 Healdsburg Ave, Healdsburg, California 95448, US · 1200 N. Montana Ave., Helena, Montana 59601, US · 27 W 24th Street, Suite 405, New York, New York 10010, US · 10701 Parkridge Blvd, Suite 120, Reston, Virginia 20191, US
SoFi is a values-driven company on a mission to help our members get their money right. We create modern financial products and services that help people borrow, save, spend, invest, and protect their money better, so that they can achieve financial independence and realize their ambitions—from owning a home to saving for retirement, paying off their student loans, and more.
CFL #6054612; NMLS #1121636 (www.nmlsconsumeraccess.org) Advisory services through SoFi LLC, a registered investment advisor. SoFi Checking and Savings is offered through SoFi Bank, N.A. Member FDIC. SoFi Money™ is offered through SoFi Securities LLC, member FINRA/SIPC.
Offices: 234 1st St, San Francisco, California 94105, US · 375 Healdsburg Ave, Healdsburg, California 95448, US · 1200 N. Montana Ave., Helena, Montana 59601, US · 27 W 24th Street, Suite 405, New York, New York 10010, US · 10701 Parkridge Blvd, Suite 120, Reston, Virginia 20191, US