New York, New York, United States · Hybrid
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping…
Skills: Paid Social Advertising, Customer Success Management, Account Management, Consultative Selling, Data Analysis
New York, New York, United States · On-site
$125k–$170k/yr
Smartly is looking for a Senior Commercial Activation Lead to help turn our most important go-to-market priorities into clear, actionable commercial motions for our revenue teams. This role sits within Commercial Enablem…
Skills: Sales Enablement, Go-To-Market Strategy, Commercial Strategy, Product Marketing, Revenue Operations
Manila, Metro Manila, Philippines · Hybrid
This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their busines…
Skills: Customer Success Management, Account Management, Social Advertising, Client Relationship Management, Data Analysis
Helsinki, Uusimaa, Finland · Hybrid
Meta Workspaces is a core product area at Smartly, helping advertisers manage, automate, and scale campaigns on Meta through Smartly. The team builds customer-facing experiences, automation capabilities, and integrations…
Skills: TypeScript, Node.js, PostgreSQL, React, API Design
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Manage and nurture a book of customer accounts by providing consultative advice on online marketing strategies and resolving advertiser issues. Act as the primary link between customers, major social platforms, and the internal product development team to drive retention and growth.
Requires 5+ years of experience in paid digital advertising across platforms like Meta, TikTok, and Google, along with a background in customer-facing roles. Candidates must possess strong communication skills and the ability to translate complex data into actionable insights.
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.
In this New York City-based role, you will be part of the North America Customer Success team.
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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Smartly is the leading AI-powered advertising technology company transforming ad experiences.
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Join our global team to transform ad experiences for brands and their consumers.
Offices: Elielinaukio 2G, Helsinki, FI · Schiffbauerdamm 12, Berlin, 10117, DE · 11 Hill’s Place, West End House, London, England W1F 7SE, GB · 101 Greenwich St, 24th Floor, New York, NY 10006, US · 300 Montgomery St, Suie 200, San Francisco, California 94104, US
Smartly is the leading AI-powered advertising technology company transforming ad experiences.
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Join our global team to transform ad experiences for brands and their consumers.
Offices: Elielinaukio 2G, Helsinki, FI · Schiffbauerdamm 12, Berlin, 10117, DE · 11 Hill’s Place, West End House, London, England W1F 7SE, GB · 101 Greenwich St, 24th Floor, New York, NY 10006, US · 300 Montgomery St, Suie 200, San Francisco, California 94104, US
