California, United States · Remote Solely
$100k–$107k/yr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Claims Management, Client Relationship Management, Workers Compensation, Account Management, Data Analysis
Gates, Oregon, United States · Remote OK
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE’S A PLACE FOR YOU HERE EFI Global is a full-se…
Skills: Project management, Cost estimating, Forensic investigation, Insurance restoration, Negotiation
Orlando, Florida, United States · Remote OK
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Talent acquisition, Recruiting, Staffing, Candidate sourcing, Interviewing
Maryland, United States · Remote OK
$80k–$90k/yr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Workers Compensation Claims Management, Claims Adjudication, NY Jurisdictional Knowledge, Settlement Negotiation, Case Management
Ontario, California, United States · Hybrid
$80k–$98k/yr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Claims Management, Regulatory Compliance, Workers Compensation, Audit Preparation, Risk Mitigation
Wilmington, Massachusetts, United States · On-site
$55k–$65k/yr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Auto appraisals, Claims processing, Repair estimation, Negotiation, Customer service
Hartford, Connecticut, United States · On-site
$55k–$65k/yr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Auto Appraisal, Vehicle Inspection, Damage Assessment, Negotiation, CCC One
Houston, Texas, United States · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: FMLA Administration, Paid Leave Calculation, Case Management, Microsoft Office, Oral Communication
Florida, United States · Remote OK
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Claims management, Team leadership, Staff supervision, Liability claims, Performance management
Glasgow, Scotland, United Kingdom · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Customer service, Communication, Relationship building, Organisational skills, Attention to detail
Naperville, Illinois, United States · Hybrid
$20/hr–$24/hr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Workers compensation, Claims processing, Customer service, Communication, Microsoft Office
Chicago, Illinois, United States · On-site
$23/hr–$24/hr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Disability Case Management, Claim Determinations, Medical Documentation Review, ADA Accommodations, ERISA Regulations
Dublin, Leinster, Ireland · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Property loss adjusting, Claims management, Customer service, Stakeholder management, Policy coverage analysis
Southfield, Michigan, United States · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Customer service, Communication skills, Microsoft Office, Windows environment, Typing
United States · Remote OK
$90k–$95k/yr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Workers compensation, Claims adjudication, Claims management, NY jurisdictional knowledge, Investigation
Austin, Texas, United States · Remote OK
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE’S A PLACE FOR YOU HERE EFI Global is a full-se…
Skills: Fire investigation, Origin and cause determination, Forensic investigation, Technical reporting, Expert witness testimony
Phoenix, Arizona, United States · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Claims adjudication, Liability claims, Bodily injury claims, Negotiation, Customer service
United Kingdom · Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Liability claims handling, Case law knowledge, Policy wording interpretation, Insurance law, Investigation skills
Alabama, United States · Remote Solely
$70k–$80k/yr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Claims Management, Bodily Injury Claims, Liability Investigation, Coverage Analysis, Litigation Management
United States · Remote Solely
$115k–$130k/yr
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi…
Skills: Professional Liability, Claims Management, E&O, D&O, Coverage Analysis
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage multiple client service programs while maintaining strong relationships with clients, brokers, and key vendors. Oversee program procedures, invoicing, and audits to ensure high levels of customer satisfaction and retention.
Requires 5 years of claims management experience and specific knowledge of California Workers Compensation claims. A bachelor's degree is preferred, and candidates are expected to pursue professional designations such as CPCU, AIC, or ARM.
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Client Services Manager - REMOTEAre you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?
Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.
Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.
Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.
Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
Enjoy flexibility and autonomy in your daily work, your location, and your career path.
Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.
ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
PRIMARY PURPOSE OF THE ROLE: Manage multiple client service programs or a large national program, maintain strong relationships with clients, brokers, and key vendors, and oversee program procedures and processes that drive customer satisfaction, consistency, and client retention.
Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts.
Serve as the primary client contact, driving customer satisfaction and retention.
Oversee invoicing, audits, and accounts receivable follow-up.
Analyze and communicate loss data and cost drivers to clients.
Coordinate projects, identify service issues, and support cross-selling opportunities.
Lead and develop team members, including hiring, performance management, and coaching.
Support quality initiatives and perform additional duties as needed.
Travel as required.
Education & Licensing: 5 years of claims management experience or equivalent combination of education and experience required.
Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Professional certification as applicable to line of business preferred.
Flexible work schedule.
Referral incentive program.
Career development and promotional growth opportunities.
A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
WORK ENVIRONMENT REQUIREMENTS INCLUDE
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding
Auditory/Visual: Hearing, vision and talking
Employment may be contingent upon successful completion of a motor vehicle record (MVR) check, where job related.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $100,000-$107,000/yr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.
Offices: 60 Fenchurch Street, London, England EC3M 4AD, GB · 5-6 Esplande Charles de Gaulle, Nanterre, FR
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.
Offices: 60 Fenchurch Street, London, England EC3M 4AD, GB · 5-6 Esplande Charles de Gaulle, Nanterre, FR
