Florida, United States · Remote OK
Engineering Manager – CX/CCaaS PlatformBuild It. Scale It. Own It. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day throug…
Skills: Engineering Management, CCaaS, CX Platform, Distributed Systems, Cloud-Native Architecture
Ohio, United States · Remote OK
Engineering Manager – CX/CCaaS PlatformBuild It. Scale It. Own It. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day throug…
Skills: Engineering Management, CCaaS, CX, UCaaS, Distributed Systems
Chicago, Illinois, United States · Remote OK
Engineering Manager – CX/CCaaS PlatformBuild It. Scale It. Own It. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day throug…
Skills: Engineering Management, CCaaS, CX Platform, Distributed Systems, Cloud-Native Architecture
Bengaluru, Karnataka, India · On-site
Sangoma is looking for a talented, self-motivated Software Engineer to join our fast-paced, ever-growing organization. The successful candidate will be working on new and existing Sangoma Connectivity products, including…
Skills: C, C++, VoIP, SIP Protocol, SIP Architecture
Atlanta, Georgia, United States · Remote OK
Engineering Manager – CX/CCaaS PlatformBuild It. Scale It. Own It. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day throug…
Skills: Engineering Management, Software Engineering, Infrastructure Engineering, Site Reliability Engineering, Python
Atlanta, Georgia, United States · Remote OK
Engineering Manager – CX/CCaaS PlatformBuild It. Scale It. Own It. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day throug…
Skills: Engineering Management, CCaaS, CX Platform, Distributed Systems, Cloud-Native Architecture
Dallas, Texas, United States · Remote OK
Engineering Manager – CX/CCaaS PlatformBuild It. Scale It. Own It. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day throug…
Skills: Engineering Management, CCaaS, CX, UCaaS, Distributed Systems
Dallas, Texas, United States · Remote OK
Engineering Manager – CX/CCaaS PlatformBuild It. Scale It. Own It. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day throug…
Skills: Engineering Management, Software Engineering, Infrastructure Engineering, SRE, Python
Georgia, United States · Remote OK
Director of Marketing Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Mana…
Skills: Demand Generation, Growth Marketing, Channel Partner Marketing, Marketing Operations, Public Relations
Ohio, United States · Remote OK
Director of Marketing Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Mana…
Skills: Demand Generation, Marketing Operations, Public Relations, Channel Partner Marketing, Growth Marketing
Sarasota, Florida, United States · Remote OK
Director of Marketing Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Mana…
Skills: Demand Generation, Marketing Operations, Public Relations, Channel Partner Marketing, Growth Marketing
Dallas, Texas, United States · Remote OK
$50k–$65k/yr
Sangoma is a leading communications platform provider that empowers businesses of all sizes to connect people, processes, and systems through a single, integrated ecosystem. Our solutions span UCaaS, CCaaS, connectivity,…
Skills: Payroll Processing, HRIS Administration, International Payroll, Compliance, Employee Onboarding
Atlanta, Georgia, United States · Hybrid
$50k–$65k/yr
Sangoma is a leading communications platform provider that empowers businesses of all sizes to connect people, processes, and systems through a single, integrated ecosystem. Our solutions span UCaaS, CCaaS, connectivity,…
Skills: Payroll Processing, HRIS Administration, International Payroll, Compliance, Employee Onboarding
Sarasota, Florida, United States · Hybrid
$50k–$65k/yr
Sangoma is a leading communications platform provider that empowers businesses of all sizes to connect people, processes, and systems through a single, integrated ecosystem. Our solutions span UCaaS, CCaaS, connectivity,…
Skills: Payroll Processing, HRIS Administration, International Payroll, Compliance, Employee Onboarding
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Lead and mentor a globally distributed engineering team to develop and scale Sangoma's CX and CCaaS platforms. Partner with Product Management to align roadmaps and ensure platform reliability through modern software practices and operational excellence.
Requires 8+ years of technical experience and 5+ years of engineering management experience, specifically within CCaaS, UCaaS, or SaaS environments. Must have a strong background in distributed systems, cloud-native architectures, and proficiency in languages like Python, Elixir, Java, Go, or Node.js.
At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.
We are seeking an experienced Engineering Manager – CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.
This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.
Location: United States, Canada, or Medellín, Colombia
Your Role
Your Background
Preferred Qualifications
What We Offer:
Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications. For more than 40 years, Sangoma has provided secure, reliable, and cost-effective solutions to over 100,000 customers in more than 180 countries. Sangoma is a full-suite partner for all communications needs, offering unified communications, networking, SIP trunking, wholesale voice, and security. Its UC platform is developed fully in-house and available in cloud, hybrid, or on-premises models. Sangoma delivers vertical-specific communications solutions for healthcare, education, hospitality, retail, restaurants, and manufacturing. These services can be bundled, giving organizations one trusted source for voice, data, and connectivity. Channel-driven and powered by the Sangoma Innovation Foundry, the company works with industry experts to develop new solutions that address real-world needs. As the primary developer of Asterisk, the world’s most widely used open-source communications framework, Sangoma continues to lead the evolution of business communications.
Offices: 100 Renfrew Drive, Suite 100, Markham, ON L3R9R6, CA · Cheney House, Oaklands Business Centre, Oaklands Park, Wokingham, Berkshire RG41 2FD, GB · 445 Jan Davis Dr, Huntsville, Alabama 35806, US
Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications. For more than 40 years, Sangoma has provided secure, reliable, and cost-effective solutions to over 100,000 customers in more than 180 countries. Sangoma is a full-suite partner for all communications needs, offering unified communications, networking, SIP trunking, wholesale voice, and security. Its UC platform is developed fully in-house and available in cloud, hybrid, or on-premises models. Sangoma delivers vertical-specific communications solutions for healthcare, education, hospitality, retail, restaurants, and manufacturing. These services can be bundled, giving organizations one trusted source for voice, data, and connectivity. Channel-driven and powered by the Sangoma Innovation Foundry, the company works with industry experts to develop new solutions that address real-world needs. As the primary developer of Asterisk, the world’s most widely used open-source communications framework, Sangoma continues to lead the evolution of business communications.
Offices: 100 Renfrew Drive, Suite 100, Markham, ON L3R9R6, CA · Cheney House, Oaklands Business Centre, Oaklands Park, Wokingham, Berkshire RG41 2FD, GB · 445 Jan Davis Dr, Huntsville, Alabama 35806, US
