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Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overal…
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Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overal…
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Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overal…
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Company Description We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate ar…
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Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overal…
Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overal…
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Company Description We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate ar…
Skills: Business Analysis, Data Modelling, Process Modelling, Stakeholder Management, Agile Methodology
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Full-time
professional certificate
Discounted air travel, Accommodation and holiday deals, 18 weeks paid parental leave, Superannuation payments on parental leave, Purchased leave options, Shopping discounts
Posted 3d ago
~40 hrs/week
Responsibilities
The Crew Leadership Manager is responsible for leading, coaching, and developing the cabin crew team to maintain high performance and industry standards. This role also involves managing HR and industrial relations matters while collaborating cross-functionally on operational projects.
Requirements
Candidates must have strong leadership experience and a comprehensive understanding of cabin crew operations, policies, and enterprise agreements. The role requires the ability to manage multiple priorities in a fast-paced environment and availability for shift work and on-call rosters.
Full job description
Company Description
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
Challenge yourself in this integral people leadership role within our Qantas International Cabin Crew team
Together we will harness the growth and development of Cabin Crew
Permanent full-time position based at Brisbane International Terminal
As a Crew Leadership Manager, you will focus on leading, coaching and developing our Cabin Crew team to be the best in the industry. As a leader of leaders, this role manages cabin standards and drives a positive performance culture by developing and supporting a high performing team equipped to develop and maintain an engaged Cabin Crew workforce.
The role will lead face to face communication with our crew, drive development and leadership and coach the team to meet and exceed key performance indicators and to build and inspire a strong cabin crew leadership culture. Additionally, your role will work with stakeholders across the business in developing and implementing projects, working cross functionally across multiple areas and owning portfolios that support and improve operational efficiency.
You will also be required to work shift hours and participate in an on-call roster to ensure visibility of leadership during peak times when our crew are in base and provide support while up-line.
You’ll have:
Strong leadership experience with relevant tertiary qualifications or equivalent experience
Sound experience managing HR and industrial relations matters with discretion
Proven ability to lead, coach and develop other leaders fostering high-performance
Skilled in stakeholder engagement, with strong influencing and negotiation skills
Comprehensive knowledge of Cabin Crew operations, policies, and enterprise agreements
Ability to manage multiple priorities in fast-paced, time-sensitive settings
Strong communicator with confidence in face-to-face leadership engagement
Operational support experience, including availability for shift work and on-call roster
Demonstrated innovation and initiative when addressing continuous improvement projects
Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.
Be a part of something special and play your part in the Qantas story – get in touch today.
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.
Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world – together.
If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority – those who work for us and those who travel with us.
Recruitment scam alert: We're aware of scammers posing as Qantas Group recruiters. We'll only contact candidates via official Qantas Group channels and company email addresses. Don't share personal details or documents unless you're confident it's genuine.
Learn more or report a scam: https://www.qantas.com/en-au/help/cyber-safety-scams
Member of the oneworld Alliance.
Please read the Qantas LinkedIn House Rules at http://bit.ly/QFhouserules
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.
Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world – together.
If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority – those who work for us and those who travel with us.
Recruitment scam alert: We're aware of scammers posing as Qantas Group recruiters. We'll only contact candidates via official Qantas Group channels and company email addresses. Don't share personal details or documents unless you're confident it's genuine.
Learn more or report a scam: https://www.qantas.com/en-au/help/cyber-safety-scams
Member of the oneworld Alliance.
Please read the Qantas LinkedIn House Rules at http://bit.ly/QFhouserules