Sydney, New South Wales, Australia · On-site
Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overal…
Skills: Social Media Strategy, Community Management, Customer Service, Public Relations, Copywriting
Perth, Western Australia, Australia · On-site
Company Description Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of…
Skills: Configuration Management, Component Traceability, Regulatory Compliance, Stakeholder Engagement, Airworthiness Requirements
Sydney, New South Wales, Australia · On-site
Job Description Challenge yourself and take the next step in your strategy career Play a key role in defining our strategy across Qantas Loyalty 12 month fixed-term contract role based at our Head Office in Mascot Qantas…
Skills: Strategic Development, Financial Modelling, Project Management, Analytical Problem Solving, Portfolio Management
Los Angeles, California, United States · On-site
$62/hr–$67/hr
Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overal…
Skills: Aircraft Maintenance, B1 Licence, B2 Licence, B787 Type Rating, A380 Type Rating
Sydney, New South Wales, Australia · On-site
Job Description An exciting time to join the team as we continue to grow our Airbus A220 fleet.Opportunities in Brisbane, Melbourne, and Sydney. As we continue to increase our fleet of A220’s, it is an exciting time to j…
Skills: Aircraft Operation, Multi-Crew Cooperation, Instrument Rating, Flight Planning, Aviation Safety
Brisbane, Queensland, Australia · On-site
Job Description An exciting time to join the team as we continue to grow our Airbus A220 fleet.Opportunities in Brisbane, Melbourne, and Sydney. As we continue to increase our fleet of A220’s, it is an exciting time to j…
Skills: Aircraft Operation, Multi-Crew Cooperation, Flight Planning, Instrument Rating, Turbine Engine Operation
Melbourne, Victoria, Australia · On-site
Job Description An exciting time to join the team as we continue to grow our Airbus A220 fleet.Opportunities in Brisbane, Melbourne, and Sydney. As we continue to increase our fleet of A220’s, it is an exciting time to j…
Skills: Flight Operations, Multi-Engine Aircraft Operation, Turbine Powered Aircraft Operation, Multi-Crew Coordination, Instrument Rating
Singapore, Singapore · On-site
Company Description We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate ar…
Skills: Supplier Management, Airworthiness Compliance, Project Management, Negotiation, Technical Reporting
Auckland, Auckland, New Zealand · On-site
Company Description Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New …
Skills: Boeing 737-800 Operation, Flight Safety, Multi-Engine Aeroplane Rating, Instrument Flight Rules, Aeronautical Navigation
Adelaide, South Australia, Australia · On-site
Company Description Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overal…
Skills: Leadership, Mechanical Maintenance, Auto Electrical, Problem Solving, Time Management
Auckland, Auckland, New Zealand · On-site
Company Description About Us Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in Auckland, Wellington and Christchurc…
Skills: Customer Service, Safety Management, Passenger Wellbeing, Empathy, Intercultural Communication
Singapore, Singapore · On-site
Company Description We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate ar…
Skills: Procurement, Logistics Management, Aircraft Maintenance Materials, Team Leadership, Vendor Management
Adelaide, South Australia, Australia · On-site
$79k–$94k/yr
Company Description Welcome to QantasLink, Australia's largest regional airline, proudly connecting metropolitan and regional ports with over 2,000 weekly flights across the country. QantasLink plays a vital role in link…
Skills: Flight Operations, Instrument Approach 2D, Instrument Approach 3D, Multi Engine Aeroplane Operation, English Language Proficiency
Cairns, Queensland, Australia · On-site
$79k–$94k/yr
Company Description Welcome to QantasLink, Australia's largest regional airline, proudly connecting metropolitan and regional ports with over 2,000 weekly flights across the country. QantasLink plays a vital role in link…
Skills: Flight Operations, Instrument Approach 2D, Instrument Approach 3D, Multi Engine Aeroplane Operation, English Language Proficiency
Brisbane, Queensland, Australia · On-site
$79k–$94k/yr
Company Description Welcome to QantasLink, Australia's largest regional airline, proudly connecting metropolitan and regional ports with over 2,000 weekly flights across the country. QantasLink plays a vital role in link…
Skills: Flight Operations, Instrument Approach 2D, Instrument Approach 3D, Multi Engine Aeroplane Operation, English Language Proficiency
Melbourne, Victoria, Australia · On-site
$79k–$94k/yr
Company Description Welcome to QantasLink, Australia's largest regional airline, proudly connecting metropolitan and regional ports with over 2,000 weekly flights across the country. QantasLink plays a vital role in link…
Skills: Flight Operations, Instrument Approach 2D, Instrument Approach 3D, Multi Engine Aeroplane Operation, English Language Proficiency
Sydney, New South Wales, Australia · On-site
$79k–$94k/yr
Company Description Welcome to QantasLink, Australia's largest regional airline, proudly connecting metropolitan and regional ports with over 2,000 weekly flights across the country. QantasLink plays a vital role in link…
Skills: Flight Operations, Instrument Approach 2D, Instrument Approach 3D, Multi Engine Aeroplane Operation, English Language Proficiency
Perth, Western Australia, Australia · On-site
Company Description Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia. QantasLink is made up of…
Skills: Flight Operations, Multi-crew Cooperation, Instrument Rating, Aircraft Handling, Aviation Safety
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Lead the social advocacy strategy and team to drive positive brand sentiment and manage reputational risk across social channels. Oversee the execution of social care, optimize the Sprinklr platform, and develop playbooks for customer responses.
Requires 8+ years of experience in social media, PR, or communications and a tertiary degree in Marketing or a related field. Must have proven experience leading high-performing teams and managing brand reputation for large organizations.
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
The Manager Social Advocacy is the brand and reputational champion across social media service channels and key public forums and groups. This role is responsible for the execution of social care for Qantas Group and leading a team of Social Care Advisors working to improve overall brand advocacy in social channels and drive reputational uplift. This role will be required to reset operating rhythms to align service capacity to demand (peak hours) and continue to evolve processes and playbooks to ensure Qantas can be more proactive across its social channels to pre-empt service issues escalating into reputation issues.
The Manager Social Advocacy will also helpmanage Sprinklr, our social care platform, to enable rapid and efficient response rates by the social care team, empowering them to resolve issues quickly, effectively and go above and beyond in the moments that matter (acknowledge, apologise, over‑correct). This is part of our efforts to move the social advocacy function, within Corporate Affairs. The role will also support and set ambitious, market‑leading SLAs around response rates, response time, quality, and response sentiment to drive sustained improvement.
The Manager Social Advocacy will continue to evolve the playbook for brand and customer responses, aligned to our tone of voice, working closely with the Head of Social Advocacy and the wider Corporate Affairs team to ensure best‑in‑class copywriting, community management, and the delivery of customer advocacy and surprise‑and‑delight initiatives to increase positive sentiment towards the brand. This role will combine strong problem solving and copywriting skills with being a social native that understands customer resolution to lift sentiment outcomes across all social channels.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Spirit of Australia
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world – together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority – those who work for us and those who travel with us. For the latest information on the cyber incident: https://bit.ly/3I7jNfM Member of the oneworld Alliance. Please read the Qantas LinkedIn House Rules at http://bit.ly/QFhouserules
Offices: 10 Bourke Road, Mascot, NSW 2020, AU
Spirit of Australia
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world – together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority – those who work for us and those who travel with us. For the latest information on the cyber incident: https://bit.ly/3I7jNfM Member of the oneworld Alliance. Please read the Qantas LinkedIn House Rules at http://bit.ly/QFhouserules
Offices: 10 Bourke Road, Mascot, NSW 2020, AU
