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New Providence, New Jersey, United States · On-site
Mid level
Description Be the next... Mailroom/Warehouse Associate Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career. Our clients include many prestigious…
Skills: Warehouse operations, Logistics, Order fulfillment, Inventory management, Shipping
Description Be the next... Mailroom/Warehouse Associate Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career. Our clients include many prestigious…
Skills: Shipping and Receiving, Inventory Management, Order Fulfillment, Microsoft Word, Microsoft Excel
Mailroom Associate Full Time (On-site in Sterling, NJ)
North Plainfield, New Jersey, United States · On-site
Entry level
Description Be the next: Mailroom Associate Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career. Our clients include many prestigious brands in p…
Skills: Shipping and Receiving, Inventory Management, Microsoft Word, Microsoft Excel, Microsoft Outlook
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Full-time
bachelor degree
Market-competitive Salary, Career Growth Opportunities, Learning & Development Programs, On-the-job Trainings, Medical Coverage (IPD), Life Insurance
Posted 45d ago
~40 hrs/week
Responsibilities
Oversee daily operations and lead operational teams to ensure high-quality service delivery and compliance with client requirements. Manage team performance through coaching, mentoring, and regular performance reviews to drive operational excellence.
Requirements
Requires prior leadership experience with strong skills in coaching, communication, and analytical problem-solving. A bachelor's degree or equivalent professional experience is preferred, along with knowledge of industry standards.
Full job description
We are seeking a dedicated and skilled Supervisor to oversee daily operations. The Supervisor will lead and support operational teams to ensure high-quality service delivery, compliance with client requirements, and continuous process improvement.
This role requires strong leadership, communication, and problem-solving skills to drive team performance and operational excellence.
Key Responsibilities:
Supervise daily operations across assigned teams and processes.
Monitor and manage team performance to ensure adherence to KPIs and SLAs.
Lead, coach, and mentor team members to enhance productivity and engagement.
Resolve escalations and operational challenges in a timely and professional manner.
Conduct regular performance reviews and feedback sessions.
Collaborate with Quality, Training, and Workforce teams to maintain service standards.
Ensure compliance with company policies, client guidelines, and data security protocols.
Maintain accurate shift reports, dashboards, and operational documentation.
Support new hire onboarding and continuous skill development for team members.
Drive a culture of accountability, collaboration, and continuous improvement.
Requirements:
Strong leadership, coaching, and mentoring skills.
Ability to manage multiple tasks and priorities effectively.
Excellent communication skills – both written and verbal.
Strong analytical and problem-solving abilities.
Knowledge of industry standards and operational best practices.
Proficient in performance management and quality assurance processes.
Ability to work in a fast-paced environment and adapt to evolving client needs.
Prior experience in a leadership role is a must.
Preferred Qualifications:
Bachelor's degree or equivalent professional experience.
Prior experience in a client-facing role within a BPO or similar environment.
Premier is a leading provider of tailored, knowledge process outsourcing solutions to enhance business outcomes for diverse industries, including financial services, healthcare, consumer products, e-commerce, and home services. We strive to become a seamless extension of our clients' business processes by aligning with their culture, values, and objectives. Through a global footprint of a dedicated workforce and technology-driven solutions, we offer unique co-sourcing services—an innovative hybrid outsourcing approach—across key, impactful business functions via a right-shoring model.
Premier NX has delivered exceptional client value since 2003, earning 85% client CSAT and NPS 20% higher than the industry average.
Offices: 121 Chanlon Rd, Suite G-40, New Providence, NJ 07974, US · 14th Floor Global One Building, Eastwood City, Bagumbayan, Quezon City, 1110, PH · 98 Floral Ave, New Providence, New Jersey 07974, US
Back Office ProcessingCall CenterIT SupportFinancial ServicesCustomer CareAccounts Payable and ReceivablesInside Sales SupportTechnical Help DeskContact CenterFinance and Accounting
Premier is a leading provider of tailored, knowledge process outsourcing solutions to enhance business outcomes for diverse industries, including financial services, healthcare, consumer products, e-commerce, and home services. We strive to become a seamless extension of our clients' business processes by aligning with their culture, values, and objectives. Through a global footprint of a dedicated workforce and technology-driven solutions, we offer unique co-sourcing services—an innovative hybrid outsourcing approach—across key, impactful business functions via a right-shoring model.
Premier NX has delivered exceptional client value since 2003, earning 85% client CSAT and NPS 20% higher than the industry average.
Offices: 121 Chanlon Rd, Suite G-40, New Providence, NJ 07974, US · 14th Floor Global One Building, Eastwood City, Bagumbayan, Quezon City, 1110, PH · 98 Floral Ave, New Providence, New Jersey 07974, US
Back Office ProcessingCall CenterIT SupportFinancial ServicesCustomer CareAccounts Payable and ReceivablesInside Sales SupportTechnical Help DeskContact CenterFinance and Accounting