Lake Forest, Illinois, United States · On-site
Position Title: Member Services Associate Location: Lake Forest Health & Fitness Center Type: Part Time- $16.00/HR, Summary: We improve life and we’re here to serve. What you do is something special and contributes…
Skills: Customer service, Sales, Reception, Computer skills, Point-of-sale transactions
Geneva, Illinois, United States · On-site
Position Title: Fitness Assistant Location: Delnor Health & Fitness Center Type: Part-time Summary: Join our team of full time and part-time staff at Delnor Health & Fitness Center! Our facility is managed by Power Welln…
Skills: Customer Service, Fitness Instruction, Emergency Response, Sales, Facility Maintenance
Geneva, Illinois, United States · On-site
$20/hr–$30/hr
Position Title: Small Group Training Coach Location: Delnor Health & Fitness Center Type: Part Time ($20-$30/hr) Summary: We improve life and we’re here to serve. What you do is something special and contributes to…
Skills: Small Group Training, Personal Training, Fitness Assessment, Program Design, Customer Service
Geneva, Illinois, United States · On-site
$17/hr–$34/hr
Position Title: Registered Dietician Location: Delnor Health & Fitness Center Type: Part-Time - $17-$34 Summary: We improve life and we’re here to serve. What you do is something special and contributes towards imp…
Skills: Nutritional Counseling, Nutrition Education, Curriculum Development, Public Speaking, Communication Skills
Bourbonnais, Illinois, United States · On-site
Position Title: Member Services Manager Location: Riverside Health Fitness Center Type: Full time Pay: $55,000 a year Summary: We improve life and we’re here to serve. What you do is something special and contribut…
Skills: Leadership, Supervision, Sales, Customer Service, Marketing
Geneva, Illinois, United States · On-site
$15/hr–$17/hr
Position Title: Fitness Specialist Location: Delnor Health & Fitness Center Type: Part-time Pay Range: $15-$17/hour Summary: We improve life and we’re here to serve. What you do is something special and contributes…
Skills: Fitness Assessment, Exercise Instruction, Customer Service, First Aid, CPR/AED
Geneva, Illinois, United States · On-site
$21/hr–$31/hr
Position Title: Personal Trainer Location: Delnor Health & Fitness Center Type: Part-Time $21-$31/Hr Summary: We improve life and we’re here to serve. What you do is something special and contributes towards improv…
Skills: Personal Training, Fitness Assessment, CPR/AED, Client Scheduling, Sales
Geneva, Illinois, United States · On-site
$25/hr–$30/hr
Position Title: Group Exercise Instructor Location: Delnor Health & Fitness Center Pay Range: $25-$30/hour Summary: Join our team of full time and part-time staff at Delnor Health & Fitness Center. Our facility is manage…
Skills: Group Exercise Instruction, Fitness Modification, Class Management, CPR/AED, Interpersonal Communication
Chelsea, Michigan, United States · On-site
Position Title: Member Services Coordinator Location: Chelsea Wellness Center Type: Full Time Summary: We improve life and we’re here to serve. What you do is something special and contributes towards improving hea…
Skills: Leadership, Customer Service, Staff Supervision, Membership Recruitment, Membership Retention
Winchester, Virginia, United States · On-site
$30/hr–$36/hr
Position Title: Massage Therapist Location: Valley Health Wellness & Fitness Center Type: Part-Time Pay Range: $30-$36 Summary: Join our team of full time and part time staff at Valley Health Wellness & Fitness Center. O…
Skills: Massage Therapy, Client Relations, Sales, Marketing, Inventory Management
Bourbonnais, Illinois, United States · On-site
Position Title: Fitness Assistant Location: Riverside Health Fitness Center Type: Part time Pay: $18 Per Hour Summary: Join our team of full time and part time staff at Riverside Health Fitness Center. Our facility is ma…
Skills: Customer Service, Fitness Instruction, Emergency Response, Sales, Facility Maintenance
Clive, Iowa, United States · On-site
Position Title: Fitness Specialist Location: MercyOne Health & Fitness Center Type: Full Time Benefits: - Medical, Dental and Vision Insurance - Paid Days Off (ETO) - 401(k) Plan with Company Matching - Pet Insurance - E…
Skills: Fitness Assessment, Exercise Instruction, Customer Service, Health Screening, Emergency Response
Huntley, Illinois, United States · On-site
$20/hr–$30/hr
Position Title: Tennis Professional Location: Northwestern Medicine Huntley Health & Fitness Center Type: Part time Hourly Rate: $20.00-$30.00 Summary: We improve life and we’re here to serve. What you do is someth…
Skills: Tennis Instruction, Lesson Planning, Tournament Organization, Racket Stringing, Student Evaluation
Clive, Iowa, United States · On-site
Position Title: Fitness Assistant Location: MercyOne Health & Fitness Center Type: Part time Summary: Join our team of full time and part time staff at MercyOne Health & Fitness Center. Our facility is managed by Power W…
Skills: Customer Service, Fitness Floor Supervision, Exercise Instruction, First Aid, CPR/AED
Bourbonnais, Illinois, United States · On-site
Position Title: Environmental Services Associate Location: Riverside Health Fitness Center Type: Part Time Pay: $15.48 Per Hour Summary: Join our team of full time and part time staff at Riverside Health Fitness Center. …
Skills: Facility Maintenance, Sanitization, Laundry Operations, Customer Service, Inventory Management
Thibodaux, Louisiana, United States · On-site
Position Title: Massage Therapist Location: Thibodaux Regional Fitness Center Type: Flex Summary: Join our team of full time and part time staff at Thibodaux Regional Fitness Center. Our facility is managed by Power Well…
Skills: Massage Therapy, Client Relations, Sales, Marketing, Inventory Management
Bourbonnais, Illinois, United States · On-site
Job Title: Pilates Reformer Instructor Location: Riverside Health Fitness Center, Bourbonnais, IL Pay Type: Part Time Pay Rate: $35 hour Summary: We improve life and we’re here to serve. What you do is something sp…
Skills: Pilates Reformer Instruction, Group Exercise Instruction, CPR/AED Certification, Class Management, Interpersonal Communication
DeKalb, Illinois, United States · On-site
Position Title: Aqua Instructor Location: Kishwaukee Health & Wellness Center Type: Part time Summary: We improve life and we’re here to serve. What you do is something special and contributes towards improving hea…
Skills: Aquatic Exercise Instruction, Group Class Instruction, CPR/AED, Emergency Procedures, Communication Skills
DeKalb, Illinois, United States · On-site
Position Title: Group Exercise Instructor Location: Kishwaukee Health & Wellness Center Class Format: Part Time Summary: Join our team of full time and part time staff at Kishwaukee Health & Wellness Center. Our facility…
Skills: Group Exercise Instruction, Fitness Modification, Class Management, Interpersonal Communication, CPR/AED
Bourbonnais, Illinois, United States · On-site
Position Title: Personal Trainer - Degreed Location: Riverside Health Fitness Center Type: Part time - $29 per hour Summary: We improve life and we’re here to serve. What you do is something special and contributes…
Skills: Personal Training, Fitness Assessment, Program Design, Client Scheduling, Emergency Procedures
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The Member Services Associate manages front-desk operations, including member check-ins, point-of-sale transactions, and facility scheduling. They are also responsible for promoting and selling memberships and ancillary services to ensure member retention and satisfaction.
Candidates should have at least 6 months of related experience and proficiency in computer and sales tasks. A high school diploma or GED is preferred, and CPR/AED certification must be obtained within 90 days of hire.
Position Title: Member Services Associate
Location: Lake Forest Health & Fitness Center
Type: Part Time- $16.00/HR,
Summary:
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.
The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities:
1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically integrated programs, and nutrition services.
3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
6. Effective radio communication with all departments as needed.
7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
9. Must be able to stand for length of shift (generally 3-6 hours at a time).
10. Other duties as assigned.
Qualifications:
• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service-based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.
Improving life.
Founded in 1996, Power Wellness is the nation’s largest fitness center management company. We are dedicated to optimizing operations, boosting productivity, and driving membership growth. Our devoted team of over 2,000 management experts, fitness professionals, and tech-savvy problem solvers deliver superior management services and medically integrated fitness programs. Behind the scenes, we enhance the wellbeing of our clients’ communities, promoting your brand and mission with functional management solutions tailored to the needs of your fitness center.
Offices: Lombard, IL 60148, US
Improving life.
Founded in 1996, Power Wellness is the nation’s largest fitness center management company. We are dedicated to optimizing operations, boosting productivity, and driving membership growth. Our devoted team of over 2,000 management experts, fitness professionals, and tech-savvy problem solvers deliver superior management services and medically integrated fitness programs. Behind the scenes, we enhance the wellbeing of our clients’ communities, promoting your brand and mission with functional management solutions tailored to the needs of your fitness center.
Offices: Lombard, IL 60148, US
