Chicago, Illinois, United States · On-site
$17/hr–$17/hr
Job DetailsLevel: EntryJob Location: Norwood Park Fitness LLC - Chicago, IL 60656Position Type: Full TimeEducation Level: NoneSalary Range: $17.05 - $17.05 HourlyTravel Percentage: NoneJob Shift: See Job DescriptionJob C…
Skills: Customer Service, Communication, Problem Solving, Facility Maintenance, Cleaning
Chicago, Illinois, United States · On-site
$17/hr–$17/hr
Job DetailsLevel: EntryJob Location: Avondale Fitness LLC - Chicago, IL 60641Position Type: Full TimeEducation Level: NoneSalary Range: $17.05 - $17.05 HourlyTravel Percentage: NoneJob Shift: See Job DescriptionJob Categ…
Skills: Customer Service, Communication, Problem Solving, Facility Maintenance, Computer Proficiency
Hillside, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Hillside IL Fitness LLC - Hillside, IL 60162Position Type: Full TimeSalary Range: $15.40 - $15.40 HourlyJob Shift: See Job DescriptionJob Category: Customer ServiceJob Summary The Mem…
Skills: Customer Service, Communication, Problem Solving, Facility Maintenance, Cleaning
Chicago, Illinois, United States · On-site
$17/hr–$17/hr
Job DetailsLevel: EntryJob Location: Washington Square Fitness LLC - Chicago, IL 60639Position Type: Full TimeEducation Level: NoneSalary Range: $17.05 - $17.05 HourlyTravel Percentage: NoneJob Shift: See Job Description…
Skills: Customer Service, Communication, Problem Solving, Facility Maintenance, Cleaning
Chicago, Illinois, United States · On-site
$17/hr–$17/hr
Job DetailsLevel: EntryJob Location: Washington Square Fitness LLC - Chicago, IL 60639Position Type: Full TimeEducation Level: NoneSalary Range: $17.05 - $17.05 HourlyTravel Percentage: NoneJob Shift: See Job Description…
Skills: Customer Service, Communication, Problem Solving, Cleaning, Sanitization
Lafayette, Indiana, United States · On-site
Job DetailsLevel: EntryJob Location: Lafayette Fitness LLC - Lafayette, IN 47905Position Type: Part TimeJob Shift: See Job DescriptionJob Summary The Member Services Representative (MSR) is responsible for creating a pos…
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Facility Maintenance
Chicago, Illinois, United States · On-site
$17/hr–$17/hr
Job DetailsLevel: EntryJob Location: Hyde Park IL Fitness LLC - Chicago, IL 60653Position Type: Full TimeEducation Level: NoneSalary Range: $17.05 - $17.05 HourlyTravel Percentage: NoneJob Shift: See Job DescriptionJob C…
Skills: Customer Service, Problem Solving, Computer Proficiency, Communication, Facility Maintenance
Des Plaines, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Des Plaines Lee St Fitness LLC - Des Plaines, IL 60018Position Type: Part TimeEducation Level: NoneSalary Range: $15.40 - $15.40 HourlyTravel Percentage: NoneJob Shift: See Job Descri…
Skills: Customer Service, Communication, Problem Solving, Cleaning, Sanitization
Arlington, Virginia, United States · On-site
$13/hr–$13/hr
Job DetailsLevel: EntryJob Location: Pentagon Row Fitness LLC - ARLINGTON, VA 22202Position Type: Part TimeSalary Range: $13.50 - $13.50 HourlyJob Shift: See Job DescriptionJob Summary The Member Services Representative …
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Facility Maintenance
Covington, Georgia, United States · On-site
Job DetailsLevel: EntryJob Location: Covington Fitness LLC - Covington, GA 30014Position Type: Full TimeJob Shift: See Job DescriptionJob Category: Customer ServiceJob Summary The Member Services Representative (MSR) is …
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Facility Maintenance
Arlington Heights, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Arlington Heights Fitness LLC - Arlington Heights, IL 60004Position Type: Part TimeEducation Level: NoneSalary Range: $15.40 - $15.40 HourlyTravel Percentage: NoneJob Shift: See Job D…
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Conflict Resolution
Marion, Illinois, United States · On-site
$35k–$40k/yr
Job DetailsLevel: ExperiencedJob Location: Marion Fitness LLC - Marion, IL 62959Position Type: Full TimeEducation Level: High SchoolSalary Range: $35,000.00 - $39,500.00 Salary/yearJob Shift: See Job DescriptionLead a te…
Skills: Team Leadership, Club Operations, Staff Recruitment, Employee Coaching, Customer Service
Tinley Park, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Tinley Park Fitness LLC - Tinley Park, IL 60477Position Type: Part TimeEducation Level: NoneSalary Range: $15.40 - $15.40 HourlyTravel Percentage: NoneJob Shift: See Job DescriptionJo…
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Facility Maintenance
Tinley Park, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Tinley Park Fitness LLC - Tinley Park, IL 60477Position Type: Part TimeEducation Level: NoneSalary Range: $15.40 - $15.40 HourlyTravel Percentage: NoneJob Shift: See Job DescriptionJo…
Skills: Customer Service, Problem Solving, Computer Proficiency, Communication Skills, Facility Maintenance
Kokomo, Indiana, United States · On-site
Job DetailsLevel: EntryJob Location: Kokomo Fitness LLC - Kokomo, IN 46901Position Type: Part TimeJob Shift: See Job DescriptionJob Summary The Member Services Representative (MSR) is responsible for creating a positive …
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Diplomacy
Muncie, Indiana, United States · On-site
$13/hr–$13/hr
Job DetailsLevel: EntryJob Location: Muncie Fitness LLC - Muncie, IN 47303Position Type: Part TimeSalary Range: $13.00 - $13.00 HourlyJob Shift: See Job DescriptionJob Summary The Member Services Representative (MSR) is …
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Diplomacy
Morton Grove, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Morton Grove Fitness LLC - Morton Grove, IL 60053Position Type: Part TimeEducation Level: NoneSalary Range: $15.00 - $15.00 SalaryTravel Percentage: NoneJob Shift: See Job Description…
Skills: Customer Service, Communication, Problem Solving, Computer Proficiency, Conflict Resolution
Bedford Park, Illinois, United States · On-site
$17/hr–$17/hr
Job DetailsLevel: EntryJob Location: Ford City Fitness LLC - Chicago, IL 60629Position Type: Full TimeEducation Level: NoneSalary Range: $17.05 - $17.05 HourlyTravel Percentage: NoneJob Shift: See Job DescriptionJob Cate…
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Conflict Resolution
Evergreen Park, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Evergreen Park Fitness LLC - Evergreen Park, IL 60805Position Type: Full TimeEducation Level: NoneSalary Range: $15.40 - $15.40 HourlyTravel Percentage: NoneJob Shift: See Job Descrip…
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Conflict Resolution
Des Plaines, Illinois, United States · On-site
$15/hr–$15/hr
Job DetailsLevel: EntryJob Location: Des Plaines Lee St Fitness LLC - Des Plaines, IL 60018Position Type: Full TimeEducation Level: NoneSalary Range: $15.40 - $15.40 HourlyTravel Percentage: NoneJob Shift: See Job Descri…
Skills: Customer Service, Problem Solving, Communication, Computer Proficiency, Diplomacy
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The Member Services Representative is responsible for delivering exceptional customer service, greeting members, and conducting facility tours. They must also maintain the cleanliness, safety, and organization of the club throughout their shift.
Candidates must be at least 16 years of age and possess basic computer proficiency with an upbeat, professional attitude. The role requires the physical ability to stand, walk, and lift up to 25-50 lbs regularly.
Job DetailsLevel: EntryJob Location: Norwood Park Fitness LLC - Chicago, IL 60656Position Type: Full TimeEducation Level: NoneSalary Range: $17.05 - $17.05 HourlyTravel Percentage: NoneJob Shift: See Job DescriptionJob Category: Customer ServiceJob Summary
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.
Schedule
Monday - Thursday: 2:00 PM to 10:00 PM
Friday: 1:30 PM to 9:30 PM
8-hour shift
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Greet members, prospective members, and guests, providing exceptional customer service.
Handle all front desk-related activities, including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours of the facility.
Facilitate needed updates to members’ accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.
Maintain the cleanliness, organization, and safety of the club.
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.
Follow the "Lost and Found Policy" and turn in lost member property to management immediately.
Other responsibilities as asked by management.
Benefits
FREE Black Card Membership!
Paid Time Off (PTO)
Health Insurance - First of the month following hire date
Medical & Prescription drug plans
HSA (Health Savings Account)
Dental
Vison
Life/AD&D
Voluntary Short Term Disability (STD)
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
401k plan after 3 months of service
QualificationsQualifications
Must be a minimum of 16 years of age.
Must be able to Lift, pull, push a minimum of 25lbs.
Upbeat and positive attitude.
Punctuality and reliability are a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Basic computer proficiency.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Satisfactory background check.
Must be 18 years of age or older.
Must be able to work alone and independently.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
A judgement-free workout designed to reward members, not intimidate them.
Headquartered in Rosemont, IL., Pinnacle Fit Clubs LLC owns and operates more 93 Planet Fitness locations across the United States. With more than 1,200 employees, our fitness professionals provide members a judgement-free fitness experience where people get rewarded and supported versus intimated and shamed.
Offices: 6400 Shafer Ct, 250, Rosemont, Illinois 60018, US
A judgement-free workout designed to reward members, not intimidate them.
Headquartered in Rosemont, IL., Pinnacle Fit Clubs LLC owns and operates more 93 Planet Fitness locations across the United States. With more than 1,200 employees, our fitness professionals provide members a judgement-free fitness experience where people get rewarded and supported versus intimated and shamed.
Offices: 6400 Shafer Ct, 250, Rosemont, Illinois 60018, US
