Elkton, Delaware, United States · On-site
$15/hr–$15/hr
Job DetailsJob Location: 110 Elkton - Elkton, MD 21921Position Type: Part TimeSalary Range: $15.00 - $15.00 HourlyJob Shift: DayJob Category: Customer ServiceCompany & Benefits As one of the largest independently owned o…
Skills: Customer Service, Membership Sales, Point-of-Sale (POS) Operation, Interpersonal Communication, Facility Maintenance
Farragut, Tennessee, United States · On-site
Job DetailsJob Location: Farragut - Farragut, TN 37934Position Type: Full TimeEducation Level: High School or EquivalentTravel Percentage: NegligibleJob Shift: Overnight / GraveyardJob Category: Customer ServicePlanet Fi…
Skills: Customer Service, Communication Skills, Problem Solving, Payment Processing, Cash Handling
Trumbull, Connecticut, United States · On-site
$16/hr
Job DetailsJob Location: Trumbull - Trumbull, CT 06611Position Type: Part TimeEducation Level: High School or EquivalentSalary Range: $16.94 HourlyTravel Percentage: NegligibleJob Shift: Evenings and WeekendsJob Category…
Skills: Customer Service, Problem Solving, Communication, Payment Processing, Multitasking
Villa Park, Illinois, United States · On-site
$16/hr–$16/hr
Job DetailsJob Location: Villa Park, IL 60181Salary Range: $16.00 - $16.00 HourlyJob Shift: FT: 10p-6aWe are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible f…
Skills: Customer Service, Phone Etiquette, Facility Maintenance, Sales, Member Relations
Martinsburg, West Virginia, United States · On-site
Job DetailsJob Location: L107 Martinsburg - Martinsburg, WV 25404Part- Time Starting at $12.50 per hour, with a raise upon certification and future tenure-based increase to 13.00 per hour. Be the Energy. Be the Welcome. …
Skills: Customer Service, Interpersonal Communication, Fitness Instruction, Equipment Maintenance, Member Engagement
San Diego, California, United States · On-site
JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness …
Skills: Customer Service, Sales, Computer Proficiency, Communication, Problem Solving
San Diego, California, United States · On-site
JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness …
Skills: Customer Service, Sales, Computer Proficiency, Problem Solving, Communication
Hampton, New Hampshire, United States · Hybrid
$120k–$140k/yr
About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet F…
Skills: Payment Optimization, Collections Strategy, Fraud Prevention, Chargeback Management, Interchange Fee Analysis
Massapequa, New York, United States · On-site
$17/hr–$18/hr
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Cleaning, Sanitization, Customer Service, Floor Scrubber Operation, Inventory Management
Scranton, Pennsylvania, United States · On-site
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Customer Service, Communication Skills, Conflict Resolution, Sales, Computer Proficiency
Savannah, Georgia, United States · On-site
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Customer Service, Communication Skills, Conflict Resolution, Retail Transactions, Cleaning and Sanitizing
Town of Brookhaven, New York, United States · On-site
$17/hr–$18/hr
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Customer Service, Communication Skills, Conflict Resolution, Sales, Retail Transactions
Edgewood, Pennsylvania, United States · On-site
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Customer Service, Communication Skills, Conflict Resolution, Sales, Retail Transactions
Belmar, New Jersey, United States · On-site
$16/hr–$17/hr
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Cleaning, Sanitization, Floor Scrubber Operation, Customer Service, Inventory Management
Brunswick, Georgia, United States · On-site
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Fitness Instruction, Customer Service, Communication Skills, Member Engagement, CPR/AED Certification
Americus, Georgia, United States · On-site
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Team Leadership, Customer Service, Conflict Management, Staff Training, KPI Tracking
Mary Esther, Florida, United States · On-site
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
Skills: Leadership, Customer Service, Communication, Conflict Resolution, Sales
Town of Queensbury, New York, United States · On-site
$19/hr–$19/hr
Job DetailsJob Location: Queensbury - Queensbury, NY 12804Position Type: Full TimeEducation Level: High School or EquivalentSalary Range: $19.05 - $19.05 HourlyTravel Percentage: NegligibleJob Shift: Evenings and Weekend…
Skills: Personnel Management, Customer Service, Recruitment, Inventory Monitoring, Performance Assessment
Pasadena, Maryland, United States · On-site
Job DetailsJob Location: L108 Pasadena - Pasadena, MD 21122Part- Time: Starting at $15 per hour. Schedule: Saturday, Sunday 11AM-7PM Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on…
Skills: Customer Service, Phone Etiquette, Point Of Sale, Facility Maintenance, Communication
Cornelia, Georgia, United States · On-site
Job DetailsJob Location: Cornelia - Cornelia, GA 30531Position Type: Full TimeWho We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welco…
Skills: Customer Service, Communication, Interpersonal Skills, Basic Computer Skills, Multitasking
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The Service Desk Associate manages membership sales, administrative tasks, and provides high-quality customer service to members and guests. Additionally, the role is responsible for the overall cleanliness and maintenance of the facility and equipment.
A high school diploma or GED is preferred, along with basic computer literacy and a positive attitude. Previous experience in customer service, sales, or cleaning/maintenance is desired.
Job DetailsJob Location: 110 Elkton - Elkton, MD 21921Position Type: Part TimeSalary Range: $15.00 - $15.00 HourlyJob Shift: DayJob Category: Customer ServiceCompany & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
Positive and professional environment where our brand promise is “Judgement Free Zone”
Growth Opportunities: over 90% of our management team started as an entry level team member
Competitive pay
401K Retirement Fund (Annual discretionary employer match up to 6%)
Regular involvement in community outreach events
Free employee Black Card Membership
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Greet all members and guests upon arrival and say goodbye upon departure;
Monitor club access to both members and non-members;
Answer questions and handle member and guest complaints;
Answer phone calls and provide information to prospects;
Give tours to prospective members;
Sell memberships, write agreements, and enter new members into database;
Operate Point-of-Sale system and collect balances on past due accounts;
Organize and maintain customer service front desk;
Schedule appointments for fitness training sessions;
Complete the Club Walk-Around every 20 minutes and complete checklists;
Answer questions and give guidance to new employees;
Perform beginning of shift and end of shift procedures;
Perform club housekeeping including, but not limited to:
Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
Dusting where and when necessary including vents;
Wiping tile, walls, and doors;
Vacuuming and mopping floors;
Replenishing toilet paper and soap;
Emptying trash cans; and,
Maintaining organization of cleaning closet.
Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
Perform all other duties as assigned or required.
Education & Experience
High School Diploma or G.E.D. preferred;
Previous customer service and/or sales experience preferred;
Previous cleaning/maintenance experience preferred; and,
Basic computer literacy.
Excellent phone, communication, and interpersonal skills;
Understand and be able to communicate the Judgment Free Zone concept;
Accuracy with numbers;
Ability to follow directions;
Ability to work well independently and with others;
Positive attitude and willingness to help others;
Ability to maintain composure in difficult situations; and,
Ability to recognize and learn from mistakes.
Physical Environment & Requirements
Primarily indoor environment with normal exposure to light, sound, heat, and cold;
Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
Must be able to operate equipment such as vacuums and floor scrubbers;
Exposure to standard cleaning fluids and chemicals;
Must be able to recognize, identify, and judge behavior within environment; and,
Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
Qualifications
The Judgement Free Zone®
Planet Fitness is taking the fitness industry by storm! Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners. NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Offices: Hampton, New Hampshire 03842, US · Orlando, FL 32814, US
The Judgement Free Zone®
Planet Fitness is taking the fitness industry by storm! Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners. NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Offices: Hampton, New Hampshire 03842, US · Orlando, FL 32814, US
