Krakow, Lesser Poland Voivodeship, Poland · On-site
Data Analyst - Krakow At TTEC, we’re all about the Human Experience. Elevated. As a Data Analyst working from office Krakow, Poland, you will be a part of creating and delivering amazing customer experiences while you al…
Skills: MS Excel, Power BI, SQL, Data Analysis, VBA
Ciudad de México, Mexico · On-site
Manager, Human Capital Services Your potential has a place here with TTEC’s award-winning employment experience. As a Manager, Human Capital Services working on site in Mexico City, you’ll be a part of bringing humanity …
Skills: Human Resources Management, Shared Services Leadership, Employee Data Administration, Payroll Support, Operational Excellence
Dearborn, Michigan, United States · On-site
$16/hr–$22/hr
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Concierge Customer Service Representative (specializing in the automotive industry) working o…
Skills: Customer Service, Communication Skills, Technology Savvy, Social Media Proficiency, Problem Solving
Mahwah, New Jersey, United States · On-site
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’…
Skills: French Fluency, English Fluency, Customer Service, Roadside Dispatching, Omnichannel Support
Dearborn, Michigan, United States · On-site
$16/hr–$22/hr
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Bilingual Spanish Customer Service Representative working onsite in Allen Park, Michigan, you…
Skills: Spanish Fluency, English Fluency, Customer Service, Problem Solving, Technical Support
Mahwah, New Jersey, United States · On-site
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah,…
Skills: Bilingual Spanish, Customer Service, Roadside Assistance Coordination, Call Handling, Problem Solving
Dearborn, Michigan, United States · On-site
$16/hr–$22/hr
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Allen Park, Michigan, you’ll be part of cre…
Skills: Customer Service, Communication Skills, Technology Savvy, Social Media Applications, Problem Solving
Melbourne, Florida, United States · On-site
Automotive Claims Representative At Percepta, we bring first-class service across each market we support. As a Automotive Claims Representative in Melbourne Florida, you’ll be a part of creating and delivering amazing cu…
Skills: Claims Adjudication, Negotiation, Customer Service, Automotive Technical Knowledge, MS Office
Melbourne, Florida, United States · On-site
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Care Representative working onsite in Melbourne, Florida, you’ll be part of creating…
Skills: Customer Service, Communication, Time Management, Organizational Skills, Multitasking
Melbourne, Florida, United States · On-site
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Case Manager working onsite in Melbourne, Florida, you’ll be part of creatin…
Skills: Customer Service, Case Management, Relationship Building, Active Listening, Problem Solving
Melbourne, Florida, United States · Remote Solely
Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you’l…
Skills: Bilingual English and Canadian French, Customer Service, Case Management, Active Listening, Relationship Building
Athens, Attica, Greece · Remote OK
Your potential has a place here with TTEC’s award-winning employment experience. As a Dutch-English Customer Success Account Manager working remotely in Greece, you’ll be a part of bringing humanity to business. #experie…
Skills: Dutch Fluency, English Fluency, Outbound Sales, Prospecting, Lead Qualification
Mexico City, Ciudad de México, Mexico · On-site
Bilingual Customer Service Representative – Spanish-English Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Mex…
Skills: Customer Service, English Fluency, Spanish Fluency, Multitasking, Microsoft Windows
Ciudad de México, Mexico · On-site
Bilingual Service to Sales Representative – Spanish-English Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Service to Sales Representative – Spanish-English working onsite…
Skills: Sales Aptitude, Active Listening, Negotiation, Customer Service, Bilingual English and Spanish
Ciudad de México, Mexico · On-site
Bilingual Technical Support Representative –Spanish-English Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Technical Support Representative – English-Spanish working in Me…
Skills: Technical Support, Troubleshooting, Call Center Operations, English Fluency, Spanish Fluency
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Chat and Voice Customer Service – English–Spanish working in Bogota, Colombia, you’ll be a part of b…
Skills: Bilingual English-Spanish, Customer Service, Written Communication, Verbal Communication, Computer Literacy
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Bilingual Service to Sales Representative – Spanish-English Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a Bilingual Service to Sales Representative – S…
Skills: Sales Aptitude, Active Listening, Negotiation, Customer Service, Bilingual Spanish-English
Barranquilla, Atlántico, Colombia · On-site
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Sales Development Representative – Spanish-English working in Barranquilla, Colombia, you’ll be a pa…
Skills: Sales Development, Lead Qualification, Customer Relationship Management, Objection Handling, Bilingual Communication
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Technical Support Representative – Spanish-English working in Bogota, Colombia, you’ll be a part of …
Skills: Technical Support, Troubleshooting, Bilingual Communication, Customer Experience, Written Communication
Cape Town, Western Cape, South Africa · On-site
Operations Manager – Cape Town As an Operations Manager / Service Delivery Manager working in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for l…
Skills: Call Center Management, Team Leadership, Coaching, Mentoring, Performance Management
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The Data Analyst will support program operations by creating reports and dashboards using Excel and Power BI to identify errors and trends. They will collaborate with stakeholders and clients to drive process improvements and provide data-driven insights for operational management.
Candidates must have strong proficiency in MS Excel, SQL, and data analysis tools, along with experience in statistical packages. Excellent analytical skills and fluency in written and spoken English are required to communicate trends to leadership.
Data Analyst - Krakow
At TTEC, we’re all about the Human Experience. Elevated. As a Data Analyst working from office Krakow, Poland, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You Will be Doing:
The Data Analyst will support TTEC programs in data processing. You will create reports to highlight any differences using Excel and Power BI and analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees.
During a Typical Day, You Will:
• Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)
• Create/generate/update new report/dashboard as requested by Operations
• On time delivery of value add input/data/analysis to support the Operations or Client
• Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted
• Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback.
• On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created
• Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy
• Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.
• Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items
Supporting the operations with ad-hoc requests
What You Bring to the Role:
• Very good proficiency in MS Excel – 365suite
• Ability to use math and problem solve
• Good knowledge of SQL is essential
• Significant experience with spreadsheets and creating detailed reports
• Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
• Good knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
• Ability to work efficiently with customers/stakeholders across global time zones
• Able to take own initiative in solving issues
• Strong attention to detail and analytical skills
• Very good written and spoken English
• Very good communication skills
What You Can Expect
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
