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HealthCare Customer Service Representative - Remote
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Full-time
high school
Paid Time Off, Tuition Reimbursement, Health And Wellness Incentives
Posted 37d ago
~40 hrs/week
Responsibilities
The representative will handle incoming customer communications and resolve escalated or complex healthcare-related issues. This includes conducting research to provide accurate answers and ensuring an exceptional customer experience.
Requirements
Candidates must be a Senior High school graduate or equivalent with at least 6 months of customer service experience. Proficiency in computer use and the ability to apply product knowledge are also required.
Full job description
Your potential has a place here with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative – Nightshift working onsite in Dumaguete, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!
We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Dumaguete, Monday to Friday from 8am to 4pm at DBPI IT Plaza, Building 1, South Road, Calindagan, Dumaguete City.
What You’ll Do Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between your customers’ experience being just average or exceptional.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
6 months or more of customer service experience
Senior High school graduate or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Industry
Outsourcing/Offshoring
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Allen Park, Michigan
LinkedIn followers
21,100
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.
You can keep up to date with the latest Percepta news by visiting:
www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Industry
Outsourcing/Offshoring
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Allen Park, Michigan
LinkedIn followers
21,100
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.
You can keep up to date with the latest Percepta news by visiting:
www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US