Cyber Practice Account Manager

Why This Role Matters

How You'll Make an Impact

• Manage new and renewal cyber insurance submissions from initial review through market placement, helping broker partners secure competitive and effective coverage solutions.
• Serve as a trusted resource to internal brokers by providing guidance on cyber insurance products, market conditions, and coverage considerations.
• Prepare accurate client proposals, coverage comparisons, and placement documentation while ensuring compliance with applicable surplus lines and state regulations.
• Utilize the Patriot Digital Trading Marketplace and other agency systems to efficiently market, quote, and place cyber business.
• Coordinate with carriers, underwriters, and internal stakeholders to resolve service issues, secure quotations, and deliver timely policy placements.
• Review policies, endorsements, audits, and billing activity to ensure accuracy and maintain account integrity.
• Support the development of junior team members by delegating work, reviewing deliverables, and providing coaching and guidance.
• Contribute to business development efforts by participating in client and carrier meetings and helping strengthen key professional relationships.

Who You Are

• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• Client-focused and committed to delivering a consistently high level of service.
• Collaborative and relationship-driven, with the ability to work effectively across teams and external partners.
• Solutions-oriented and proactive when addressing challenges or navigating complex placement situations.
• Comfortable analyzing coverage details and explaining insurance concepts clearly and confidently.
• Accountable, responsive, and capable of managing work independently while contributing to team success.
• Invested in continuous professional development and staying current on evolving cyber risk trends.

What You Bring

Day One:

• Active Property & Casualty insurance license.
• Three to five or more years of commercial insurance experience.
• Strong understanding of commercial insurance coverages, policy structures, and underwriting processes.
• Experience managing client accounts, submissions, renewals, and policy servicing activities.
• Proficiency with agency management systems such as AMS360, Applied EPIC, or similar platforms.
• Strong working knowledge of Microsoft Office applications.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Authorization to work in the United States without current or future sponsorship.

Valuable Additions:

• Experience in cyber liability, professional liability, E&O, technology, or other specialty lines.
• Experience working within a wholesale brokerage, intermediary, or specialty insurance environment.
• Knowledge of surplus lines requirements and multi-state compliance considerations.
• Experience utilizing digital trading or marketplace placement platforms.
• Bachelor's degree in Business or a related field.
• Previous experience mentoring, training, or reviewing the work of junior team members.
• Established carrier and underwriting relationships within specialty insurance markets.

Real Benefits for Real Life

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services