Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic · On-site
Description: Company Overview OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing-outs…
Skills: English Proficiency, Customer Service, Multi-tasking, Communication Skills, Resourcefulness
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Company Overview: Outplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Outplex is a top Teleservices contact center providing sale…
Skills: Multi-tasking, Customer Retention, Sales, Persuasive Communication, Problem Solving
Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic · On-site
Company summary: Outplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Outplex is a top Teleservices contact center providing sales…
Skills: Chatbot Analysis, Performance Metrics, KPI Analysis, Conversational Design, Quality Analysis
Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic • On-site
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Handle customer requests via phone, email, and chat to completion. Verify customer identities and accurately record all activities in the appropriate systems.
Candidates must have a Dominican Cedula, excellent English skills, and reside in Santo Domingo. A minimum of 6 months of call center customer service experience is required.
Description:
Company Overview
OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing-outstanding employees who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center providing sales and services from some of the most recognized companies today!
Job Description
We are seeking well-spoken, resourceful, and goal-driven Customer Service Agents to represent a wide array of well-established companies based in the USA from various industries by handling calls, emails, or chats. After successfully completing the application form and assessments, recruiters will inform you about the project/campaign you qualify for and provide additional details.
Benefits:
-US$500 hiring bonus.
-Competitive salary.
-Performance incentives.
-Breaks are paid.
-We cover your Impuestos Sobre la Renta. (we take pride in the fact we are the only contact cetner in DR offering this benefit)
-And more.
Requirements:
-Dominican Cedula.
-Awesome English.
-6 months of experience performing Customer Service within call center settings.
-Multi-tasking skills.
-Fast-paced & flexible.
-Reside in Santo Domingo.
Responsibilities:
-Verify customers' identities.
-Record activities regularly and accurately in appropriate systems.
-Cover requests originated via phone calls, emails or chat.
-Handle requests to completion.
-Tasks are not limited to the aforementioned.
High performing global contact centers for global brands developing Ai and voice CX channel solutions
OutPLEX is a leading international digital and voice customer contact management services organization developing solutions for the world's most trusted brands. For over 20 years, companies have chosen OutPLEX as their business process outsourcing partner for innovation and results. As a Minority Certified Company, OutPLEX prides itself on a supportive and positive team culture and employee experience. OutPLEX has expertise in multiple verticals and supports solutions to government agencies and large companies transacting billions of calls, messages, emails and more, including over 30% of the Fortune 500. Our Solutions include: ► Outsourced Customer Service, Sales & Technical Support ► Specializing in Digital Messaging, Automation, and Voice ► Conversational AI Chat Bot Development ► SMS Digital Messaging and Live Chat ► Software Programming, Professional Services Support and Back Office Solutions Visit OutPLEX.com for more information or call 866-531-5773. #Outsourcing #DigitalMessaging #CustomerExperience #B2BEngagement #CallCenters #IVRDeflection #ChatBot #Automation #LiveChat #BackOfficeSupport #ConversationalAI #Messaging #SocialMediaMessaging #DigitalTransformation #Nearshore #CX #TechnicalSupport #SalesSupport #CustomerService #BPOServices
Offices: 6301 NW 5th Way, Suite 1700, Fort Lauderdale, Florida 33309, US · Ave. Tiradentes, Esq. Lic. Carlos Sánchez, Torre Cristal, 4to Piso., Santo Domingo, Distrito Nacional, DO · Bogota, CO
High performing global contact centers for global brands developing Ai and voice CX channel solutions
OutPLEX is a leading international digital and voice customer contact management services organization developing solutions for the world's most trusted brands. For over 20 years, companies have chosen OutPLEX as their business process outsourcing partner for innovation and results. As a Minority Certified Company, OutPLEX prides itself on a supportive and positive team culture and employee experience. OutPLEX has expertise in multiple verticals and supports solutions to government agencies and large companies transacting billions of calls, messages, emails and more, including over 30% of the Fortune 500. Our Solutions include: ► Outsourced Customer Service, Sales & Technical Support ► Specializing in Digital Messaging, Automation, and Voice ► Conversational AI Chat Bot Development ► SMS Digital Messaging and Live Chat ► Software Programming, Professional Services Support and Back Office Solutions Visit OutPLEX.com for more information or call 866-531-5773. #Outsourcing #DigitalMessaging #CustomerExperience #B2BEngagement #CallCenters #IVRDeflection #ChatBot #Automation #LiveChat #BackOfficeSupport #ConversationalAI #Messaging #SocialMediaMessaging #DigitalTransformation #Nearshore #CX #TechnicalSupport #SalesSupport #CustomerService #BPOServices
Offices: 6301 NW 5th Way, Suite 1700, Fort Lauderdale, Florida 33309, US · Ave. Tiradentes, Esq. Lic. Carlos Sánchez, Torre Cristal, 4to Piso., Santo Domingo, Distrito Nacional, DO · Bogota, CO
