Spokane, Washington, United States · Remote OK
$165k–$199k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Agentic AI, Automation, Technical Support Operations, API Integration, Data Pipelines
Cheltenham, England, United Kingdom · Hybrid
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Sql, Data Pipelines, Dagster, Airflow, Dbt
United States · Remote OK
$184k–$223k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Product Strategy, AI Governance, Supply Chain Risk Management, B2B SaaS, Cybersecurity
Manchester, England, United Kingdom · On-site
$91k–$106k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Cybersecurity, SaaS Security, Cloud Security, Identity And Access Management, Application Security
Manchester, England, United Kingdom · Hybrid
$91k–$106k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Dbt, SQL, Python, Data Pipeline Engineering, REST APIs
Atlanta, Georgia, United States · Remote OK
$164k–$170k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, Deal Qualification, C-Level Relationship Management
Texas, United States · Remote OK
$164k–$170k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, Deal Qualification, C-Level Relationship Management
Detroit, Michigan, United States · Remote OK
$164k–$175k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, C-Level Relationship Management, Deal Qualification
Illinois, United States · Remote OK
$164k–$175k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, C-Level Relationship Management, Deal Qualification
Wisconsin, United States · Remote OK
$164k–$175k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, Deal Qualification, C-Level Relationship Management
Carapichaima, Couva-Tabaquite-Talparo, Trinidad and Tobago · Remote OK
$164k–$175k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, Deal Qualification, C-Level Relationship Management
Kansas City, Missouri, United States · Remote OK
$164k–$175k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, C-Level Relationship Management, Deal Qualification
Minneapolis, Minnesota, United States · Remote OK
$164k–$175k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, C-Level Relationship Management, Deal Qualification
St. Louis, Missouri, United States · Remote OK
$164k–$175k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, C-Level Relationship Management, Deal Qualification
Salt Lake City, Utah, United States · On-site
$124k–$176k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Management, Forecasting, C-Level Relationship Building
Phoenix, Arizona, United States · On-site
$124k–$176k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, C-Level Relationship Management, Deal Qualification
Los Angeles, California, United States · On-site
$124k–$176k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, C-Level Relationship Management, Deal Qualification
Portland, Oregon, United States · On-site
$124k–$176k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, Deal Qualification, C-Level Relationship Management
Seattle, Washington, United States · On-site
$124k–$176k/yr
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, A…
Skills: Enterprise Sales, New Logo Acquisition, Pipeline Forecasting, CRM Management, Deal Qualification
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Redesign the customer support operating model to prioritize automation and agentic AI over linear headcount growth. Build the necessary data infrastructure and telemetry to automate triage, resolution, and escalation processes.
Requires a proven track record of operationalizing AI and automation within a technical B2B SaaS support environment. Candidates must possess strong systems engineering skills and fluency in support economics and scale metrics.
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies.
Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they’re transforming how SaaS is secured.
With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time.
With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.
Obsidian Security protects organizations against threats across their SaaS and identity environments. As we scale, we are deliberately rethinking how technical support is delivered. We are not looking to grow this function by adding headcount in proportion to ticket volume. We are looking to scale it through systems, automation, and agentic AI.
This role owns that transition. You will re-architect the support operating model around technology to resolve the majority of customer issues through automated and agentic systems rather than human effort. Traditional people-management experience is welcome, but is not what we are optimizing for. We are looking for an operator who has already built and run technology-led support at scale.
This is not a traditional people-management or org-scaling role. We are explicitly optimizing for someone who scales the function through systems and automation rather than linear headcount growth. The role has full autonomy to add headcount, but the purpose of that headcount is to improve the strategic delivery of the support model and to handle tier-three escalation management, not to absorb ticket volume. Conventional support-leadership experience is valued but secondary to demonstrated technical and automation capability.
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
For more details on our US benefits, or for information on our international benefits, please see here.
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact [email protected]
Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s Applicant Privacy Policy.
Comprehensive Security for your Enterprise Applications
Protect your business-critical applications by mitigating threats and reducing risk with Obsidian, the first truly comprehensive security solution for SaaS. The company is backed by Greylock Partners, Wing, GV and Norwest Venture Partners.
Offices: Palo Alto, California, US · Newport Beach, California, US · Cheltenham, GB
Comprehensive Security for your Enterprise Applications
Protect your business-critical applications by mitigating threats and reducing risk with Obsidian, the first truly comprehensive security solution for SaaS. The company is backed by Greylock Partners, Wing, GV and Norwest Venture Partners.
Offices: Palo Alto, California, US · Newport Beach, California, US · Cheltenham, GB
