City of Parramatta Council, New South Wales, Australia · Hybrid
$154k–$178k/yr
Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. Design experiences that matter. Create impact that lasts Ongoing full-time opportunity, 35 hours/week Office lo…
Skills: Human-centred design, Customer experience, User research, Service design, Journey mapping
Alstonville, New South Wales, Australia · On-site
$76k–$118k/yr
Do you want a career where your work helps protect some of NSW's most iconic landscapes, wildlife, cultural heritage and visitor experiences? Join NSW National Parks and Wildlife Service and play a role in conserving our…
Skills: Conservation, Environmental assessment, Fire management, Visitor management, Stakeholder engagement
City of Parramatta Council, New South Wales, Australia · Hybrid
$119k–$135k/yr
Do you want your work to make a difference? Help protect environment and heritage. 2 x temporary, full-time (35 hours per week) opportunities until June 2029. Based in Parramatta NSW, hybrid working supported Salary rela…
Skills: Technical analysis, Sustainability principles, Embodied carbon assessment, Stakeholder management, Research
Nowra, New South Wales, Australia · Hybrid
$133k–$147k/yr
Shape how the department builds trusted relationships and engages with local councils across NSW! Temporary opportunities up to September 2027 Office located in Nowra or Parramatta with other locations considered. Flexib…
Skills: Stakeholder engagement, Relationship management, Communication, Policy analysis, Governance
City of Parramatta Council, New South Wales, Australia · Hybrid
$133k–$147k/yr
Shape your world with work that matters Lead cyber security compliance activities that help protect critical government systems and services Temporary full-time opportunity until 30 June 2027, with the possibility of ext…
Skills: Cyber security compliance, Risk assessment, Policy development, Stakeholder management, Security auditing
Newcastle upon Tyne, England, United Kingdom · Hybrid
$133k–$147k/yr
Drive strategic financial decision-making. Influence executive outcomes. Deliver insights that shape the future. Senior Business Advisor Ongoing Full Time Opportunity Office location: Newcastle or Parramatta Salary relat…
Skills: Financial management, Budgeting, Forecasting, Performance reporting, Financial modelling
Dubbo Regional Council, New South Wales, Australia · On-site
$103k–$114k/yr
Shape Better Experiences for Communities Across NSW Senior Customer Service Officer Temporary Full Time Opportunity up to 30 June 2028 Office location – Newcastle/Nowra/Dubbo. Salary ranges from $102,936 - $113,579 plus …
Skills: Customer service, Stakeholder engagement, Service delivery, Problem solving, Communication skills
Dorrigo, New South Wales, Australia · Hybrid
$154k–$178k/yr
Principal Project Officer (Clerk Grade 11-12) Temporary (Up to Date 30 Jun 2028) full-time (35 hours per week) opportunity with possibility of extension. Office location Dorrigo- regional location encouraged/Hybrid worki…
Skills: Project management, Strategic planning, Governance, Financial management, Risk management
Newcastle, New South Wales, Australia · Hybrid
$112k–$124k/yr
Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. Technical Services Officer, Environment Officer Class 7 Ongoing full-time opportunity Office location: Newcastl…
Skills: Geospatial data management, GIS technology, Spatial analysis, ArcGIS Desktop, ArcGIS Pro
City of Parramatta Council, New South Wales, Australia · Hybrid
Senior Internal Communications Advisor Do you want to protect future generations? Protect tomorrow together at the NSW EPA Join a purpose-led organisation and make a difference to the environment and our community Enviro…
Skills: Internal communications, Strategic communication, Stakeholder management, Intranet management, Digital content creation
Sydney, New South Wales, Australia · Hybrid
Join us in driving impactful change by transforming the NSW electricity system! Use your extensive media, communications and leadership skills to contribute to the transition to renewable energy for NSW Up to 6 months te…
Skills: Strategic communications, Media relations, Leadership, Marketing, Reputation management
Penrith City Council, New South Wales, Australia · Hybrid
$154k–$178k/yr
Shape your world through work that helps build a thriving NSW Lead the Major Works Program supporting the development of Bradfield City—one of Australia’s most ambitious urban transformation projects Temporary full-time …
Skills: Program management, Project controls, Strategic planning, Governance frameworks, Risk management
City of Parramatta Council, New South Wales, Australia · Hybrid
$112k–$124k/yr
Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. Help shape and deliver programs that make a tangible difference to the conservation of NSW's unique biodiversit…
Skills: Project coordination, Research, Analytical skills, Problem-solving, Report writing
Sydney, New South Wales, Australia · Hybrid
$154k–$178k/yr
Everyone plays here Salary ranges from $ 154,231 - $ 178,369 + super & leave loading. Temporary fulltime role until 30 June 2028 Based at Sydney Olympic Park location – flexible work arrangements will be considered. Abou…
Skills: Strategic business development, Commercial strategy, Stakeholder engagement, Market analysis, Customer research
City of Parramatta Council, New South Wales, Australia · Hybrid
$119k–$135k/yr
Do you want your work to make a difference for NSW? Working to the protect the state’s environment and heritage. Internal expression of interest Temporary full-time (35 hours per week) opportunity up to 18 June 2027 Parr…
Skills: Strategic support, Executive support, Operational support, Stakeholder management, Briefing preparation
Coffs Harbour City Council, New South Wales, Australia · Hybrid
$128k–$143k/yr
Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. Make a tangible impact on the future of NSW’s environment by leading initiatives that protect threatened specie…
Skills: Project management, Strategic planning, Stakeholder engagement, Policy development, Environmental management
Newcastle, New South Wales, Australia · Hybrid
$150k–$173k/yr
Shape your world, in the team that shapes NSW communities, spaces and economies Aboriginal Identified Role Shape communities through impactful grant programs Permanent full-time opportunity NSW office location with flexi…
Skills: Grant management, Governance, Risk management, Performance oversight, Stakeholder engagement
Newcastle, New South Wales, Australia · Hybrid
$114k–$126k/yr
Shape your world, in the team that shapes NSW communities, spaces and economies. Aboriginal Identified Role Shaping communities through Aboriginal-led programs, partnerships and meaningful project delivery Permanent full…
Skills: Project coordination, Relationship building, Stakeholder management, Grant delivery, Community engagement
Newcastle upon Tyne, England, United Kingdom · Hybrid
$117k–$129k/yr
Internal Expression of Interest for Project Officer, Land Acquisitions Temporary until January 2027 full-time (35 hours per week) opportunity, Newcastle Office location - Hybrid working supported Clerk Grade 7/8 Salary r…
Skills: Project management, Land acquisition, Property transactions, Land tenure, Cadastral information
City of Parramatta Council, New South Wales, Australia · Hybrid
$157k–$173k/yr
Do you want your work to make a difference for NSW? Working to the protect the state’s environment and heritage. Internal expression of interest – Manager Operations Temporary fulltime opportunity from 28 September 2026 …
Skills: Project management, Operations management, Governance, Risk management, Strategic planning
City of Parramatta Council, New South Wales, Australia • Hybrid
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The Manager, Digital Experience will lead the design and delivery of end-to-end user and customer experiences while championing human-centred design practices. They will collaborate with multidisciplinary teams to drive research, service design, and usability testing to improve digital service outcomes.
The role requires a professional capable of leading cross-functional innovation and establishing digital experience governance and design standards. Candidates must be able to translate user insights into practical design improvements and ensure accessibility and inclusivity across all digital solutions.
Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
Be part of a fast-paced, innovative team at the centre of the department's digital strategy, helping shape how human-centred design and customer experience practices are embedded across the organisation. This role is ideal for someone who thrives in dynamic environments, enjoys tackling complex challenges, and is passionate about creating meaningful, inclusive and accessible experiences that deliver real value for customers and staff. If that sounds like you, this could be your dream team.
About the role
As a Manager, Digital Experience, you will lead the design and delivery of end-to-end user and customer experiences, from discovery and concept through to implementation and continuous improvement. You will work across a diverse range of initiatives, including emerging technologies such as AI, customer-facing platforms like Salesforce, and digital solutions built on the Microsoft Power Platform.
You will champion human-centred design practices, ensuring solutions are informed by user needs, supported by evidence and insights, and aligned with organisational goals. Working closely with business and technical stakeholders, you will drive customer research, service design, journey mapping, usability testing and experience optimisation activities that influence strategic decision-making and service outcomes.
The role also provides leadership in establishing and uplifting digital experience governance, design standards and customer experience best practices across the department. You will help foster a culture of design thinking, collaboration and continuous improvement while identifying opportunities to innovate and improve how services are delivered.
This is an exciting opportunity to influence strategy, shape enterprise-wide design practices, and build trusted digital and customer experience capabilities in a complex and forward-thinking environment.
As Manager, Digital Experience, you will:
For more information read the full Role Description: Manager Digital Experience
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) work to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
If excited by the information above, we look forward to receiving your application, including a copy of your resume (max 5 pages) and single page cover letter expressing your interest and suitability for the role.
Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.
Should you require further information about the role, please contact Shweta Mehta on [email protected]
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Gemma Battison on 02 8289 6733 (please mention reference number 551818).
If you are an Aboriginal or Torres Strait Islander, use our Guide for Aboriginal Applicants to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.
Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn.
Role DescriptionEnsuring a sustainable NSW through climate change & energy action, water management, environment & heritage conservation
Thriving environments and communities, for every generation 🌎🌿⚡️🐨 Our page is managed and moderated by the DCCEEW Social Media Team. We'll do our best to respond to you within 3 business days. See our community guidelines: https://bit.ly/DCCEEWSocialMedia
Offices: Parramatta, NSW 2150, AU
View all jobs at NSW Department of Climate Change, Energy, the Environment and WaterEnsuring a sustainable NSW through climate change & energy action, water management, environment & heritage conservation
Thriving environments and communities, for every generation 🌎🌿⚡️🐨 Our page is managed and moderated by the DCCEEW Social Media Team. We'll do our best to respond to you within 3 business days. See our community guidelines: https://bit.ly/DCCEEWSocialMedia
Offices: Parramatta, NSW 2150, AU
View all jobs at NSW Department of Climate Change, Energy, the Environment and Water