Newcastle upon Tyne, England, United Kingdom · Hybrid
Senior
Practice Group / Department: IT Regional - Project & Program Management - LondonJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United Stat…
Newcastle upon Tyne, England, United Kingdom · Hybrid
Senior
Practice Group / Department: IT Regional - Project & Program Management - LondonJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United Stat…
Newcastle upon Tyne, England, United Kingdom · Hybrid
Mid level
Practice Group / Department: IT Regional - Project & Program Management - LondonJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United Stat…
Skills: Aderant Sierra, SQL, Data Management, Finance Operations, ITSM
Newcastle upon Tyne, England, United Kingdom · Hybrid
Senior+
Practice Group / Department: IT Regional - Project & Program Management - LondonJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United Stat…
Practice Group / Department: Early Careers Recruitment Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations an…
Senior Manager, Brand and Creative, Central Shared Services
New York, New York, United States · On-site
$150k–$195k/yr
Senior+
Job Description At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Work…
Job Description At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Work…
Newcastle upon Tyne, England, United Kingdom · Hybrid
Mid level
Practice Group / Department: Business Transformation - LondonJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada,…
Skills: Project Management, Business Analysis, Change Management, Data Analysis, Reporting
Senior Data Privacy & AI Lawyer / Senior Data Privacy & AI Manager
London, England, United Kingdom · Hybrid
Senior
Practice Group / Department: Head of Regulatory Risk, General Counsel & RiskJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, …
Skills: Data Privacy, AI Governance, Regulatory Compliance, DPIA, RoPA
Stage département Corporate – Marchés de capitaux, réglementation financière et bancaire – 2nd semestre 2027
Paris, Ile-de-France, France · Hybrid
Entry level
Practice Group / Department: Corporate Department - ParisJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Lat…
Skills: Legal Research, Legal Drafting, Capital Markets Law, Financial Regulation, Banking Law
Stage département Corporate – Regulatory – 2nd semestre 2027
Paris, Ile-de-France, France · Hybrid
Entry level
Practice Group / Department: Corporate Department - ParisJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Lat…
Stage département Corporate - équipe projets ressources naturelles, énergie, développement et financement d’infrastructures – 2nd semestre 2027
Paris, Ile-de-France, France · Hybrid
Entry level
Practice Group / Department: Corporate Department - ParisJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Lat…
Stage département Droit Fiscal – 2nd semestre 2027
Paris, Ile-de-France, France · Hybrid
Entry level
Practice Group / Department: Corporate Legal Services Leadership - ParisJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Euro…
Skills: Tax Law, Legal Research, Legal Drafting, English Proficiency, French Proficiency
Stage département « Technologies et Innovation » - 2nd semestre 2027
Paris, Ile-de-France, France · Hybrid
Entry level
Practice Group / Department: Intellectual Property - ParisJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, La…
Skills: Legal Research, Legal Drafting, Contract Negotiation, IT Law, Telecommunications Law
Stage département Corporate Immobilier/Environnement – 2nd semestre 2027
Paris, Ile-de-France, France · Hybrid
Entry level
Practice Group / Department: Corporate Department - ParisJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Lat…
Skills: Legal Research, Contract Drafting, Legal Consulting, Due Diligence, English Proficiency
Tax Manager (Partner Affairs and Tax Team) - 12-month FTC
London, England, United Kingdom · Hybrid
Senior
Practice Group / Department: Partner Affairs and Tax - LondonJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada,…
Skills: UK Partnership Tax, Personal Tax, Tax Compliance, Excel, Cashflow Forecasting
Practice Group / Department: Marketing AmsterdamJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin Americ…
Practice Group / Department: Corporate Department Leadership - ParisJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, …
Stage département contentieux et arbitrage – 2nd semestre 2027
Paris, Ile-de-France, France · Hybrid
Entry level
Practice Group / Department: Dispute Resolution Leadership - ParisJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Ca…
Skills: Legal Research, Legal Drafting, International Arbitration, Business Litigation, Business Ethics
Stage département Banque et Finance – 2nd semestre 2027
Paris, Ile-de-France, France · Hybrid
Entry level
Practice Group / Department: Banking Team 1 - Paris InternsJob Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, L…
Skills: Legal Research, Legal Drafting, Contract Review, English Proficiency, French Proficiency
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Full-time
bachelor degree
Family Friendly Policies, Health And Wellbeing Programmes
Posted 42d ago
~40 hrs/week
Responsibilities
Provide advanced technical support and administration for EMEA finance systems, specifically Aderant Sierra, iTimekeep, and BillBlast. Lead system enhancements, troubleshoot complex issues, and mentor junior team members to improve operational efficiency.
Requirements
Requires 5+ years of experience in financial practice management systems and advanced SQL proficiency. Candidates should have experience in a global professional services environment and familiarity with core finance processes.
Full job description
Practice Group / Department:
IT Regional - Project & Program Management - London
Job Description
Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.
With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.
Because while individuals can do well, together we achieve something extraordinary.
The Role
The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting. We are seeking a Senior Application Support Analyst, with Aderant and Finance Operations experience, to join our EMEA team.
This is a key role in supporting the day-to-day function of the firm's EMEA finance systems and will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm. This will include delivery of ongoing system and process improvement and testing and support for new users.
Key Responsibilities
User Support: support application users, and respond to queries and requests from fee earners, secretaries and finance operations staff.
Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and minimise errors and downtime.
Work with third party support providers, IT and finance operations to resolve logged issues.
Application Support: lead the provision of advanced technical support for financial systems, their SQL environment(s) and related customisations and integrations, and oversee running of regular systems routines such as month/year end processing.
Systems Configuration and Administration: configure system enhancements and customisations in line with user requirements and act as an administrator for Aderant Expert, iTimekeep and BillBlast to ensure the systems are available and meet business needs.
Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes.
Improve and develop procedures and processes for all stakeholders.
Mentorship: coach junior team members and provide technical guidance to improve team capabilities.
Skills and Experience Required
We are seeking a confident, proactive, and solutions-oriented individual with experience working with financial systems and finance operations.
You will need to be able to communicate effectively with a range of stakeholders at all levels across the business, including for challenging and awkward systems issues and stakeholder requests.
You’ll also need the following skills and experience:
Ideally degree educated and/or 5+ years of experience in similar roles.
Excellent customer/user service abilities, demonstrated by resolving complex user issues and working with challenging customers.
Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS).
Advanced SQL proficiency, as well as the ability to run queries unsupervised.
Experience working within structured ITSM frameworks, such as ITIL.
Experience within a large, global law firm or other professional services environment.
Solutions-orientated and proactive approach to work.
Willingness to upskill on the job through internal and external training.
Able to demonstrate a high level of discretion, sensitivity and confidentiality.
Team player – flexible and willing to take on extra responsibilities to support departmental or firm objectives.
#LI-JC1 #LI-Hybrid
Diversity, Equity and Inclusion
To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.
We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Related keywords
Aderant SierraiTimekeepBillBlastSQLITILITSMFinance Practice Management SystemsFPMSGeneral LedgerAccounts PayableAccounts ReceivableBudgetingForecastingReportingApplication SupportRoot Cause Analysis
Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions.
The global law firm has more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East.
With its global business principles of quality, unity and integrity, Norton Rose Fulbright is recognized for its client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets.
Offices: Global, SE1 2AQ, GB · 3 More London Riverside, London , SE1 2AQ, GB · 1301 Avenue of the Americas, New York, New York 10019-6022, US · 1 Connaught Place, 38/F Jardine House, Hong Kong, Hong Kong Hong Kong SAR, HK · 400 3 Avenue SW, Suite 3700, Calgary, Alberta T2P 4H2, CA
Legal experience in the following key industry sectors: financial institutions; energy; infrastructuremining and commodities; technology and innovation; transport; life sciences and healthcare.FinanceLegalCommercial Real EstateConsultingLaw EnforcementProfessional ServicesReal EstateIntellectual Property
Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions.
The global law firm has more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East.
With its global business principles of quality, unity and integrity, Norton Rose Fulbright is recognized for its client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets.
Offices: Global, SE1 2AQ, GB · 3 More London Riverside, London , SE1 2AQ, GB · 1301 Avenue of the Americas, New York, New York 10019-6022, US · 1 Connaught Place, 38/F Jardine House, Hong Kong, Hong Kong Hong Kong SAR, HK · 400 3 Avenue SW, Suite 3700, Calgary, Alberta T2P 4H2, CA
Legal experience in the following key industry sectors: financial institutions; energy; infrastructuremining and commodities; technology and innovation; transport; life sciences and healthcare.FinanceLegalCommercial Real EstateConsultingLaw EnforcementProfessional ServicesReal EstateIntellectual Property