New York, New York, United States · Hybrid
$47k–$54k/yr
Job Description THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM. **ONLY PERMANENT EMPLOYEES IN THE TITLE, COMPARABLE TITLE (UNDER 6.1.9), ELEGIBLE FOR 55…
Skills: Mediation, Intake Processing, Consumer Complaint Resolution, Data Entry, Customer Service
New York, New York, United States · On-site
$87k–$100k/yr
Job Description Hours: Full- Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 Only candidates who are permanent in the Associate Project Manager title or those who are reachable on the DDC promotional li…
Skills: Project Management, Construction Supervision, Constructability Review, Cost Estimation, Contract Negotiation
New York, New York, United States · On-site
$94k–$108k/yr
Job Description Job Description Hours: Full- Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 All interested candidates who apply meet the minimum qualification requirements cited below are encouraged to…
Skills: Civil Engineering, Project Coordination, Construction Supervision, Constructability Review, Cost Estimation
New York, New York, United States · Hybrid
$48k–$55k/yr
Job Description ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE WHO HAVE TAKEN THE RECENT INVESTIGATOR EXAM #5083 ARE ELIGIBLE TO APPLY. Division/Program Summary: The Bureau of Child Care ensures that childcare services …
Skills: Background Checks, Case Management, Records Verification, Technical Assistance, Confidential Data Handling
New York, New York, United States · On-site
Job Description The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a phys…
Skills: Research, Accounting, Procurement, Document Management, Correspondence Handling
New York, New York, United States · On-site
$80k–$90k/yr
Job Description The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public propert…
Skills: Event Planning, Logistics Management, Principal Management, Location Scouting, Public Relations
New York, New York, United States · On-site
$170k–$190k/yr
Job Description The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public propert…
Skills: Strategic Planning, Community Organizing, Team Management, Stakeholder Mapping, Civics Education
New York, New York, United States · Hybrid
$68k–$110k/yr
Job Description The Center for Population Health Data Science (CPHDS) aims to create a continuously learning public health system that harnesses data and technology to deliver responsive services, advance health for all,…
Skills: Contract Negotiation, Procurement Management, Vendor Management, Budget Monitoring, Compliance Oversight
New York, New York, United States · Hybrid
$68k–$110k/yr
Job Description Job Summary: The Center for Population Health Data Science (CPHDS) aims to create a continuously learning public health system that harnesses data and technology to deliver responsive services, advance he…
Skills: Contract Negotiation, Procurement Administration, Vendor Management, Budget Monitoring, Compliance Tracking
New York, New York, United States · On-site
$63k–$98k/yr
Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people a…
Skills: Calendar Management, Administrative Support, Office Management, Briefing Preparation, Stakeholder Relationship Management
New York, New York, United States · On-site
$84k–$142k/yr
Job Description Under direction of the Assistant Commissioner of the Bureau of Sustainability, manages activities for the pre-construction, construction and commissioning (startup) of the Tibbetts Brook Daylighting and G…
Skills: Construction Management, Field Inspection, Project Scheduling, Budget Management, Stakeholder Coordination
New York, New York, United States · On-site
$63k–$72k/yr
Job Description About the Agency: The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods be…
Skills: Communication Skills, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel
New York, New York, United States · On-site
$45k–$60k/yr
Job Description About The Agency: The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods be…
Skills: Communication Skills, Customer Service, Active Listening, Time Management, Organizational Skills
New York, New York, United States · Hybrid
$49k–$70k/yr
Job Description *DCWP is currently hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible t…
Skills: Field Enforcement, Undercover Inspections, Regulatory Compliance, Investigation, Report Writing
New York, New York, United States · Hybrid
$49k–$57k/yr
Job Description *DCWP is currently hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible t…
Skills: Field Enforcement, Undercover Inspections, Regulatory Compliance, Investigation, Report Writing
New York, New York, United States · On-site
$95k–$125k/yr
Job Description NOTE: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Associate (Operations). To be considered for this position, PLEASE CLEARLY…
Skills: Active Directory, Office 365, Microsoft Intune, MECM, PowerShell
New York, New York, United States · Hybrid
$68k–$125k/yr
Job Description The NYC Early Intervention Program serves children ages birth to three years with developmental delays and disabilities. The EI Systems Unit supports service authorization, delivery and payment by trouble…
Skills: Team Building, Staff Performance Management, Process Analysis, Customer Service, Case Management Systems
New York, New York, United States · On-site
$63k–$82k/yr
Job Description Bronx Community Board No. 8 is seeking a motivated candidate to serve as Community Coordinator for our district which includes the neighborhoods of Fieldston, Kingsbridge, Kingsbridge Heights, Marble Hill…
Skills: Community Outreach, Administrative Support, Financial Management System, Constituent Services, Meeting Minutes
New York, New York, United States · Hybrid
$110k–$125k/yr
Job Description Open to candidates who are permanent in the civil service title of Health Services Manager, Level 2 or Administrative Director of Social Services, Level ** The NYC Early Intervention Program serves childr…
Skills: Team Building, Staff Development, Organizational Skills, Process Analysis, Customer Service
New York, New York, United States · On-site
$180k–$200k/yr
Job Description The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public propert…
Skills: Legal Research, Strategic Planning, Project Management, Policy Analysis, Litigation Support
New York, New York, United States • Hybrid
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The role involves mediating consumer complaints by negotiating equitable resolutions between consumers and businesses. Responsibilities include analyzing complaints, maintaining agency databases, and providing front-desk reception coverage.
Requires a high school diploma or equivalent and one year of satisfactory clerical experience. Candidates must possess keyboarding skills with a minimum speed of 20 words per minute.
THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
ONLY PERMANENT EMPLOYEES IN THE TITLE, COMPARABLE TITLE (UNDER 6.1.9), ELEGIBLE FOR 55A, AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. EMAIL YOUR RESUME AND COVER LETTER TO WITH THE JOB ID NUMBER, POSITION NAME IN THE SUBJECT LINE AND EMPLOYEE IDENTIFICATION NUMBER (EIN).
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.
DCWP’s General Counsel Division seeks a permanent Mediator and Intake Specialist / Clerical Associate to be a member of a collaborative team of employees engaged in mediating consumer complaints by negotiating with consumers and businesses for equitable resolutions on behalf of both parties. The Mediator and Intake Specialist’s responsibilities will include but are not limited to:
- Communicating and interacting with consumers and businesses on consumer-related complaints;
- Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP;
- Maintaining Agency database and providing reports as needed;
- Performing data entry and inputting detailed, accurate notes in Agency’s system(s) as needed;
- Providing timely follow-up and closure for each consumer complaint;
- Answering calls, and directing callers to appropriate channels in a timely manner;
- Delivering accurate, complete information to callers;
- Processing mail within assigned timeframes;
- Providing front desk reception coverage and assisting walk-in consumers with filing complaints;
- Preparing training materials, maintaining knowledge database, and training others as needed;
- Performing other tasks and assignments as directed.
CLERICAL ASSOCIATE - 10251
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
View all jobs at New York City Housing Authority (NYCHA)NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
View all jobs at New York City Housing Authority (NYCHA)