Prescott, Arizona, United States · On-site
Job Description: IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sal…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Parsons, Kansas, United States · On-site
Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where t…
Skills: Installation, Troubleshooting, RF Testing, Digital Metering, Volt-Ohm Meters
Biloxi, Mississippi, United States · On-site
Job Description: At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you’l…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Kennett, Missouri, United States · On-site
Job Description: IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sal…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
McComb, Mississippi, United States · On-site
Job Description: Key Responsibilities Learn and apply Retention, Sales, and Customer Care concepts, procedures, and methodologies. Perform entry-level sales and support tasks within a designated region or business area. …
Skills: Retention, Sales, Customer Care, Active Listening, Conflict Resolution
St. Robert, Missouri, United States · On-site
Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where t…
Skills: RF Testing, Digital Metering, Volt-Ohm Meters, Troubleshooting, Customer Service
Dyersburg, Tennessee, United States · On-site
$13/hr–$15/hr
Job Description: IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sal…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Taylorville, Illinois, United States · Remote OK
Job Description: Customer Care and Sales Advisor Supervisor At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. As a Customer Care and Sales Advisor Supervisor, y…
Skills: Team Leadership, Coaching, Customer Retention, Sales Management, Performance Monitoring
Arizona, United States · Remote OK
Job Description: At Sparklight/Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the com…
Skills: Platform Governance, Roadmap Development, Business Analysis, Vendor Management, Executive Communication
Vincennes, Indiana, United States · On-site
$13/hr–$15/hr
Job Description: Job Description: IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Cust…
Skills: Customer Care, Sales, Retention Sales, Active Listening, Conflict Resolution
Sherman, Texas, United States · On-site
Job Description: At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the comm…
Skills: Construction Coordination, Project Inspection, Vendor Management, Budget Management, Blueprint Reading
Arizona, United States · Remote OK
Job Description: At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the comm…
Skills: Sales Operations, Commission Administration, Strategic Planning, Data Analysis, Project Management
Bluffton, South Carolina, United States · On-site
Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where t…
Skills: Installation, Troubleshooting, RF Testing, Fiber Optics, Ethernet
St. David's, St. George's, Bermuda · Remote Solely
Job Description: Customer Care and Sales Advisor I At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Custom…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Arizona, United States · Remote OK
Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where t…
Skills: Agile Backlog Management, UX/UI Optimization, A/B Testing, User Story Creation, B2C Ecommerce
Victoria, Texas, United States · On-site
Job Description: At Sparklight, a Cable One company, you’ll be part of a team that keeps people connected to what matters most. Here, your career is more than just a job—it’s a journey filled with purpose, growth, and su…
Skills: B2B Sales, Prospecting, Lead Qualification, Consultative Selling, Relationship Management
Republic, Missouri, United States · On-site
Job Description: If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learni…
Skills: Installation, Troubleshooting, Customer Service, Electronic Test Equipment, Diagnostic Tools
St. David's, St. George's, Bermuda · Remote Solely
Job Description: Customer Care and Sales Advisor I At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Custom…
Skills: Customer Care, Sales, Retention Sales, Active Listening, Conflict Resolution
Arizona, United States · Remote OK
Job Description: Job Description At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for th…
Skills: Customer Service, Data Entry, Microsoft Outlook, Microsoft Word, Microsoft Excel
St. David's, St. George's, Bermuda · Remote Solely
Job Description: Customer Care and Sales Advisor I At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Custom…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
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The role involves handling inbound customer inquiries to resolve billing issues, schedule services, and manage product changes. Additionally, the advisor focuses on customer retention by matching needs with appropriate products and meeting sales activity goals.
Candidates must have a High School Diploma or GED and demonstrate strong communication and active listening skills. Professionalism, patience, and the ability to remain composed in high-pressure situations are essential.
At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company.
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn’t possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Pay Rate:
We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Connecting you to what matters
Sparklight, a DBA of Cable ONE, Inc. (NYSE: CABO) is a leading broadband communications provider serving more than 800,000 residential and business customers in 21 states. Sparklight provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable television and phone service. Sparklight Business provides scalable and cost-effective products for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers. Sparklight Advertising provides digital marketing, video production, website development and hosting, and cable television advertising services to businesses across the US. Sparklight, connecting you to what matters.
Offices: 210 E Earll Dr, Phoenix, Arizona 85012, US
Connecting you to what matters
Sparklight, a DBA of Cable ONE, Inc. (NYSE: CABO) is a leading broadband communications provider serving more than 800,000 residential and business customers in 21 states. Sparklight provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable television and phone service. Sparklight Business provides scalable and cost-effective products for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers. Sparklight Advertising provides digital marketing, video production, website development and hosting, and cable television advertising services to businesses across the US. Sparklight, connecting you to what matters.
Offices: 210 E Earll Dr, Phoenix, Arizona 85012, US
