Westville, Illinois, United States · On-site
Job Description: At Sparklight, a Cable One brand we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where th…
Skills: Troubleshooting, Fiber Optic Splicing, Coaxial Cable Termination, Network Diagnostics, Signal Level Meters
Joplin, Missouri, United States · Hybrid
Job Description: If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learni…
Skills: Installation, Troubleshooting, Customer Service, Electronic Test Equipment, Diagnostic Tools
Missouri, United States · Remote Solely
Job Description: At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you’l…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
St. David's, St. George's, Bermuda · Remote Solely
Job Description: Customer Care and Sales Advisor I At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Custom…
Skills: Customer Care, Sales, Retention Sales, Active Listening, Conflict Resolution
St. David's, St. George's, Bermuda · Remote Solely
Job Description: Customer Care and Sales Advisor I At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Custom…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Phoenix, Arizona, United States · Remote Solely
Job Description: Customer Care and Sales Advisor Supervisor At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. As a Customer Care and Sales Advisor Supervisor, y…
Skills: Team Leadership, Coaching, Customer Retention, Sales Management, Performance Management
Arizona, United States · Remote OK
Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where t…
Skills: Agile Backlog Management, UX/UI Optimization, A/B Testing, Project Management, Stakeholder Management
Odessa, Texas, United States · On-site
Job Description: At Sparklight, a Cable One company, you’ll be part of a team that keeps people connected to what matters most. Here, your career is more than just a job—it’s a journey filled with purpose, growth, and su…
Skills: B2B Sales, Prospecting, Lead Qualification, Consultative Selling, Relationship Management
Ada, Oklahoma, United States · On-site
Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where t…
Skills: Troubleshooting, Fiber Optic Splicing, Coaxial Cable Termination, Network Diagnostics, Signal Level Meters
St. David's, St. George's, Bermuda · Remote Solely
Job Description: At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you’l…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Joplin, Missouri, United States · On-site
Job Description: At Sparklight, a Cable One company, you’ll be part of a team that keeps people connected to what matters most. Here, your career is more than just a job—it’s a journey filled with purpose, growth, and su…
Skills: B2B Sales, Prospecting, Lead Qualification, Consultative Selling, Relationship Management
Parsons, Kansas, United States · On-site
Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where t…
Skills: HFC Network Troubleshooting, Fiber Optic Splicing, Coaxial Cable Termination, Signal Level Meters, OTDR
Edinburgh, Indiana, United States · On-site
Job Description: Job Description If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing wit…
Skills: Installation, Troubleshooting, Customer Service, Electronic Test Equipment, Diagnostic Tools
Marshall, Texas, United States · On-site
Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where t…
Skills: Team Leadership, Field Operations Management, Technical Troubleshooting, Personnel Training, Customer Satisfaction
Sherman, Texas, United States · On-site
Job Description: At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the comm…
Skills: Construction Coordination, Project Inspection, Vendor Management, Budget Management, Blueprint Reading
Prescott, Arizona, United States · On-site
$16/hr–$18/hr
Job Description: IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sal…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Fargo, North Dakota, United States · On-site
$15/hr–$17/hr
Job Description: Job Description: IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Cust…
Skills: Customer Service, Sales, Retention, Active Listening, Conflict Resolution
Cleveland, Mississippi, United States · On-site
$13/hr–$15/hr
Job Description: IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sal…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Globe, Arizona, United States · On-site
$16/hr–$18/hr
Job Description: IN OFFICE POSITION At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sal…
Skills: Customer Care, Retention Sales, Active Listening, Conflict Resolution, Upselling
Arizona, United States · Remote OK
Job Description: The Manager, Customer Retention is responsible for developing and executing strategies that reduce churn, strengthen customer loyalty, and improve the overall customer experience. This role leads retenti…
Skills: Customer Retention Strategy, Churn Mitigation, People Management, Data Analysis, Customer Lifecycle Management
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Maintain high-quality connectivity by troubleshooting and repairing HFC and fiber optic networks, including Headend and Home Terminal Units. Perform installations, cable splicing, and network maintenance while ensuring all equipment meets company and design specifications.
Requires a technical certificate or 3-4 years of related experience and a valid driver's license. Candidates must be proficient with electronic test equipment and be able to complete the Advanced Technician course within six months.
At Sparklight, a Cable One brand we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Advance Technicians provide world class support service by completing new customer installations, repairing equipment, and troubleshooting. Our Advance Technicians enjoy a clear and solid career path with several opportunities to grow and learn.
What you will do to contribute to the company's success
Keeping high quality connectivity is key to Sparklight. You will maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units.
Supporting our customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment.
We are always growing and working to better our services. You'll be reading and interpreting system/network design maps. Verifying as built documentation; Comparing findings in the field with existing documentation and reporting findings following Company standard process.
Splicing and/or terminating coaxial and fiber optics cables, mounting active and passive devices, both aerial and underground (cabinets and vaults), activating actives devices and testing to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications.
Performing surveys to determine if customer-requested locations are capable of receiving service. Creating maps/drawings as necessary to assist in estimating costs for plant/drop extensions if location is beyond acceptable distance from existing plant.
Performing underground facility locates accurately using plant maps and electronic locating equipment in order to prevent cable damage and service interruptions.
Performing construction maintenance duties as necessary including: splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification; splicing and activating new coaxial plant; repairing and/or replacing damaged aerial/underground plant; and inspecting, repairing and/or replacing power supplies.
Continuously monitoring plant for ingress/egress and performs signal leakage ride-out activities and tracks and repairs signal leakage, as necessary.
Training system technical personnel as directed by local system management.
Qualifications
One-year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience. Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting position.
A working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR) and other related test equipment.
Knowledgeable of rules and regulations of various regulatory bodies impacting the operation of a telecommunications system including, but not limited to, FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances.
Must possess a valid driver's license of the state in which the individual is employed.
The position requires the ability to work a variable schedule and respond to service interruptions during regular business hours, shift work or when on-call. Must be available to work overtime including weekends, evenings, and holidays as required.
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.
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Connecting you to what matters
Sparklight, a DBA of Cable ONE, Inc. (NYSE: CABO) is a leading broadband communications provider serving more than 800,000 residential and business customers in 21 states. Sparklight provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable television and phone service. Sparklight Business provides scalable and cost-effective products for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers. Sparklight Advertising provides digital marketing, video production, website development and hosting, and cable television advertising services to businesses across the US. Sparklight, connecting you to what matters.
Offices: 210 E Earll Dr, Phoenix, Arizona 85012, US
Connecting you to what matters
Sparklight, a DBA of Cable ONE, Inc. (NYSE: CABO) is a leading broadband communications provider serving more than 800,000 residential and business customers in 21 states. Sparklight provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable television and phone service. Sparklight Business provides scalable and cost-effective products for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers. Sparklight Advertising provides digital marketing, video production, website development and hosting, and cable television advertising services to businesses across the US. Sparklight, connecting you to what matters.
Offices: 210 E Earll Dr, Phoenix, Arizona 85012, US
