Oragadam, Tamil Nadu, India · On-site
Company Description https://www.msxi.com/en/ At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our e…
Skills: Vehicle Diagnostics, DTC Monitoring, CAN Parameters, DMS Systems, Ticketing Tools
Oragadam, Tamil Nadu, India · On-site
Company Description https://www.msxi.com/en/ At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our e…
Skills: DTC Monitoring, CAN Parameter Analysis, Ticketing Systems, L1 Customer Support, Issue Tracking
Detroit, Michigan, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Operational Excellence, Financial Management, Value Stream Strategy, Stakeholder Management, Workforce Planning
Cologne, North Rhine-Westphalia, Germany · Hybrid
Unternehmensbeschreibung MSX International ist seit mehr als 30 Jahren zuverlässiger Partner für führende Fahrzeugherstellende, deren Händlernetz und Mobilitätsdienstleistende weltweit. Unser unerschütterliches Engagemen…
Skills: Technical Support, Fault Diagnosis, Vehicle Electronics, Engine Management, Transmission Systems
Barcelona, Catalonia, Spain · On-site
Descripción de la empresa MSX International ha sido un socio de confianza para los principales fabricantes de vehículos y sus concesionarios a nivel mundial durante más de 30 años. Nuestro compromiso inquebrantable es ay…
Skills: Automotive Diagnostics, Electric Vehicle Knowledge, Warranty Analysis, Customer Orientation, Analytical Skills
Bengaluru, Karnataka, India · On-site
Company Description MSX Company short Overview : For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their …
Skills: Process Coordination, Service Delivery, Workflow Documentation, Microsoft Office Suite, Process Analysis
Budapest, Central Hungary, Hungary · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive Diagnosis, Technical Support, Customer Relationship Management, Warranty Procedures, English Fluency
Jacksonville, Florida, United States · On-site
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Warranty Claim Validation, Technical Analysis, Automotive Technical Knowledge, Dealer Network Support, Claim Processing
São Paulo, São Paulo, Brazil · Hybrid
Descrição da empresa Sobre a MSX Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concession…
Skills: Online Media, Offline Media, Data Analysis, KPI Tracking, Excel
São Caetano do Sul, São Paulo, Brazil · Hybrid
Descrição da empresa Sobre a MSX Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concession…
Skills: Data Analysis, Marketing Strategy, Consumer Behavior Analysis, Stakeholder Management, Project Leadership
Kiel, Schleswig-Holstein, Germany · Hybrid
Company Description Die MSX International Group ist der weltweit führende Anbieter von ausgelagerten Business‑Lösungen für die Automobilindustrie und in über 80 Ländern aktiv. Mit umfassender Branchenexpertise, moderner …
Skills: Sales Strategy, Customer Relationship Management, Automotive Aftermarket Expertise, Coaching, Presentation Skills
São Paulo, São Paulo, Brazil · Hybrid
Descrição da empresa Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concessionários proven…
Skills: Marketing Cloud, SQL, Excel, GCP, Snowflake
Madrid, Community of Madrid, Spain · On-site
Descripción de la empresa MSX International ha sido un socio de confianza para los principales fabricantes de vehículos y sus concesionarios a nivel mundial durante más de 30 años. Nuestro compromiso inquebrantable es ay…
Skills: Advanced Electrical Diagnosis, High Voltage Systems, Electric Vehicles (EV), Root Cause Analysis, Technical Coaching
Cologne, North Rhine-Westphalia, Germany · Hybrid
Unternehmensbeschreibung MSX International ist seit mehr als 30 Jahren zuverlässiger Partner für führende Fahrzeugherstellende, deren Händlernetz und Mobilitätsdienstleistende weltweit. Unser unerschütterliches Engagemen…
Skills: B2B Administration, MS Office, Excel, Customer Orientation, German Language
Memphis, Tennessee, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Dealership Management, Aftermarket Management, Training and Facilitation, Data Analysis, Process Improvement
Seattle, Washington, United States · On-site
$65k–$78k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Dealership Management, Aftermarket Management, Training and Facilitation, Data Analysis, Process Improvement
Kansas City, Missouri, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Dealership Management, Aftermarket Management, Training and Facilitation, Data Analysis, Customer Relationship Management
Hà Nội, Vietnam · On-site
Company Description Join Our Team Today! MSX is a dedicated partner to leading automotive brands and mobility companies around the world and we are always looking for new talent to join our global team. We are passionate…
Skills: Training Administration, Database Management, Reporting, Event Coordination, LMS Management
Tokyo, Japan · On-site
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Skills: Project Management, Service Delivery, People Management, Financial Forecasting, Stakeholder Management
France · On-site
Description de l'entreprise Avec 4 700 collaborateurs à travers le monde, dont 400 en France, MSX International s’impose comme un acteur majeur des services externalisés pour l’industrie automobile. Depuis plus de 25 ans…
Skills: B2B Sales, Business Development, Customer Relationship Management, Product Presentation, Training Delivery
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Monitor DTC and CAN parameters at a 24/7 Command Center to detect and resolve vehicle issues. Coordinate with dealers and provide Level 1 support to customers and drivers to ensure timely resolution of technical faults.
Requires 1-2 years of experience in automotive customer support, vehicle service, or command center operations. Must be familiar with DMS systems, vehicle diagnostics, and capable of working in a 24/7 rotational shift environment.
At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.
Location: Oragadam, Tamil Nadu
Experience: 1-2 years
Industry: Automotive
Working Days : 6 days (Rotational week off & National Holidays)
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
