Pinetown, KwaZulu-Natal, South Africa · On-site
$18k–$20k/mo
Company Description We are looking for an experienced Claims & Costing Specialist in Pinetown, KZN to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discriminatio…
Skills: Warranty Claims Administration, Costing, DMS Software, Automotive Industry Knowledge, Data Entry
Amsterdam, North Holland, Netherlands · Hybrid
Company Description Whether you are a student, a recent graduate or experienced, an engineer or a project manager, at MSX International you will find the opportunity that will give new meaning to your career. Shape your …
Skills: Electrical Diagnosis, High Voltage/EV Experience, Vehicle System Diagnosis, Technical Reporting, Remote Technical Support
Dearborn, Michigan, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Claim Review, Claim Entry, Analytical Skills, Problem Solving, Interpersonal Skills
Budapest, Central Hungary, Hungary · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Accounts Payable, Accounts Receivable, Bank Reconciliation, Financial Reporting, IFRS
Little Rock, Arkansas, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Warranty Auditing, Process Review, KPI Analysis, Report Writing, Problem Solving
São Paulo, São Paulo, Brazil · Hybrid
Descrição da empresa Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concessionários proven…
Skills: Online Media, Offline Media, Data Analysis, KPI Tracking, Excel
Chennai, Tamil Nadu, India · On-site
Company Description MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSXs deep automotive industry expertise combined with…
Skills: Customer Service, Automotive Processes, Automotive Parts Knowledge, MS Word, MS Excel
Gothenburg, Västra Götaland County, Sweden · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
Warwick, England, United Kingdom · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
Madrid, Community of Madrid, Spain · Hybrid
Company Description Are you a French speaker looking for a new opportunity in Madrid? 🌍 Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid…
Skills: French Fluency, English Proficiency, Interpersonal Skills, Negotiation, Communication Skills
Sant Just Desvern, Catalonia, Spain · Hybrid
Company Description Are you a French speaker looking for a new opportunity in Barcelona? 🌍 Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hyb…
Skills: French Fluency, English Proficiency, Interpersonal Skills, Negotiation, Communication Skills
São Caetano do Sul, São Paulo, Brazil · Hybrid
Descrição da empresa Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concessionários proven…
Skills: Project Management, Process Improvement, Stakeholder Management, Automotive Industry Expertise, KPI Monitoring
Portland, Oregon, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Warranty Auditing, Process Review, KPI Analysis, Dealer Management Systems, Report Writing
Nanterre, Ile-de-France, France · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
Colchester, England, United Kingdom · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
Chennai, Tamil Nadu, India · On-site
Company Description Company Overview: https://www.msxi.com/en/ At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline …
Skills: Vehicle Service Management, VOR Support, KPI Tracking, Escalation Management, Stakeholder Coordination
Johannesburg, Gauteng, South Africa · On-site
Company Description The Insight BM CoE Coordinator South Africa is the primary local lead and strategic interface for the Insight BM platform. This is a high-impact Line Manager role responsible for end-to-end local deli…
Skills: Line Management, Financial Reporting, SLA Management, Quality Control, Mentoring
Hyderabad, Telangana, India · On-site
$20k–$25k/mo
Company Description MSX International is represented by over 6,000 employees across 80 countries around the world. Today, MSX International is the world’s largest provider of automotive retail solutions to auto OEMs in t…
Skills: Customer Engagement, Vehicle Demonstrations, Dealership Support, Sales Coordination, Bike Riding
Amstelveen, North Holland, Netherlands · Hybrid
$3k–$3k/mo
Beschrijving van het bedrijf MSX International is de drijvende kracht achter de mobiliteit van morgen. We zijn actief in meer dan 80 landen en ondersteunen de auto-industrie met slimme, digitale en duurzame oplossingen. …
Skills: Lead Qualification, Sales Conversion, Pipeline Management, Stakeholder Management, Commercial Awareness
Budapest, Central Hungary, Hungary · On-site
Company Description MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our cli…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
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The specialist is responsible for researching, administering, and submitting warranty claims while ensuring compliance with OEM specifications. They also manage warranty parts stores and coordinate communication regarding warranty programs to aftersales staff.
Candidates need 3-5 years of automotive industry experience, specifically as a Service Advisor, Warranty Clerk, or in a technical role. Proficiency in DMS systems (Automate, Evolve, ADP/Kerridge) and experience with Honda, GWM, or Mahindra is preferred.
We are looking for an experienced Claims & Costing Specialist in Pinetown, KZN to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.
• Perform research on warranties concerns, prepare / customise warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
• Maintain records of customer details and warrantor references.
• Minimum 3 - 5 years’ experience in the automotive industry
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
• DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage
• Experience with Honda, GWM and Mahindra is preferred
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
