Texas, United States · Hybrid
$90k–$100k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: System Maintenance, Public Safety Applications, CAD/RMS/Mobile, Microsoft Windows Server, Microsoft SQL Server
Washington, District of Columbia, United States · On-site
$90k–$100k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Records Management Systems, MSSQL Database, Public Safety Applications, Microsoft Windows Server, Microsoft SQL Server
Chicago, Illinois, United States · On-site
$130k–$155k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Electronics Manufacturing, Lean Six Sigma, ISO 9001, Operational Leadership, KPI Management
Elgin, Illinois, United States · On-site
$66k–$85k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Leadership, Analyzing Information, Process Improvement, Developing Standards, Manufacturing Methods
Washington, District of Columbia, United States · Remote OK
$190k–$200k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Telecommunications Law, Regulatory Compliance, Spectrum Policy, Licensing, Policy Advocacy
Chicago, Illinois, United States · Hybrid
$150k–$165k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Oracle EBS ERP, Oracle Cloud, Order Management, Oracle APEX, Autonomous Database
Schaumburg, Illinois, United States · Hybrid
$35k–$40k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Customer Service, Technical Support, Software Installation, Hardware Support, Ticketing Systems
Indianapolis, Indiana, United States · Remote OK
$90k–$100k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Data Migration, C#, XML, Python, .NET
Schaumburg, Illinois, United States · Hybrid
$35k–$40k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Customer Service, Technical Support, Software Installation, Hardware Support, Ticketing Systems
Washington, District of Columbia, United States · Remote OK
$105k–$120k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Project Management, Data Analysis, SLA Performance Tracking, Root Cause Analysis, Cross-Functional Collaboration
Minnesota, United States · Remote OK
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Project Management, PMBOK Methodology, Software Implementation, Work Breakdown Structure (WBS), Stakeholder Management
Vancouver, British Columbia, Canada · On-site
$38k–$63k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Ruby on Rails, JavaScript, React, Node.js, HTML
Florida, United States · Remote OK
$75k–$85k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: System Configuration, Cloud Troubleshooting, VMWare ESXi, Microsoft Hyper-V, Microsoft SQL Server
São Paulo, São Paulo, Brazil · Hybrid
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Content Strategy, Community Engagement, Digital Marketing, Product Marketing, Customer Communications
Cambridge, England, United Kingdom · Hybrid
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: CRM Administration, Order Processing, Invoicing, Customer Communication, Logistics Coordination
Riyadh, Riyadh Region, Saudi Arabia · On-site
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: IP Networking, Transmission Design, Virtualization, VMware, KVM
Chicago, Illinois, United States · On-site
$44k–$46k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Lead Qualification, Consultative Selling, Active Listening, Customer Relationship Management, Multi-tasking
Krakow, Lesser Poland Voivodeship, Poland · Hybrid
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: C#, .NET Framework, .NET Core, SIP Protocol, RTP/RTCP
Los Angeles, California, United States · On-site
$75k–$105k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Electronics Testing, Hardware Troubleshooting, Python, LabView, PCB Layout
Plantation, Florida, United States · Hybrid
$125k–$130k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Contract Negotiation, Risk Management, Corporate Transactional Law, Procurement Agreements, Intellectual Property
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage day-to-day contractual commitments and maintenance activities for public safety software systems in coordination with local service providers. Act as a technical consultant to ensure customer satisfaction, monitor system availability, and identify new sales opportunities.
Requires a high school diploma or degree in IT/Technology and the ability to pass a CJIS background check. Preferred candidates have 3+ years of experience in IT, networking, and public safety applications like CAD and RMS.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
This role will be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer.
The System Manager/Technical Consultant’s responsibilities include but are not limited to:
Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to:
Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are met both internally and with the customer
Procure and coordinate any internal resources that may be needed
Insures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Reporting:
Maintain accurate records and service history statistics
Review service information and quality reports generated by system service database
Monitor and report system availability metrics to the customer on a monthly basis
Communicate user issues as they occur
Coordinate on-going continuous improvement efforts for system
Coordinate efforts to develop new metrics for measurements
Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO
Prepare briefings for Customers, Service Partner or Motorola Management as required
Coordination:
Work with Customer and Motorola Sales AE to formulate future communications requirements
Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
Work with Motorola AE to identify new sales opportunities
Preferred Qualifications:
Bachelor's degree in IT, or Technology preferred.
3+ years of IT or Public Safety experience preferred.
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD, Mobile and RMS
Ability to troubleshoot application system issues including hardware, network and third-party components
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Target Base Salary Range: $90,000 - $100,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
LI-JM3
LI-ONSITE
High School diploma, or Associates or Bachelor's degree in IT, Public Safety, or Technology
Must be able to obtain a background clearance as required by our government customers
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Motorola Solutions | Solving for safer
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
Offices: 500 W. Monroe Street, Chicago, IL 60661, US · Tally Ho Business Park, 10 Wesley Court, Burwood East, Victoria 3151, AU · Nova South, 160 Victoria Street, London, London SW1E 5LB, GB · 8133 Warden Avenue, Markham, Ontario L6G 1B3, CA · 2540 Galvin Dr, Elgin, IL 60124, US
Motorola Solutions | Solving for safer
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
Offices: 500 W. Monroe Street, Chicago, IL 60661, US · Tally Ho Business Park, 10 Wesley Court, Burwood East, Victoria 3151, AU · Nova South, 160 Victoria Street, London, London SW1E 5LB, GB · 8133 Warden Avenue, Markham, Ontario L6G 1B3, CA · 2540 Galvin Dr, Elgin, IL 60124, US
