Missouri, United States · Remote OK
$90k–$100k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Customer Account Management, Contract Management, Service Level Agreement Compliance, Case Management, Technical Support
Vancouver, British Columbia, Canada · Remote OK
$115k–$125k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Salesforce Service Cloud, Product Ownership, Agile/Scrum, Backlog Prioritization, User Experience Design
Brazil · Remote OK
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Software Configuration, Troubleshooting, Atlassian Suite, Technical Documentation, User Training
Chicago, Illinois, United States · On-site
$120k–$135k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: SQL, GA4, Tableau, Looker, Python
Illinois, United States · Remote OK
$180k–$200k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Product Ownership, Oracle ERP, Agile Methodologies, Executive Communication, Systems Integration
Alberta, Canada · Remote OK
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: LLM Orchestration, Real-time Voice AI, Telephony Infrastructure, RAG Systems, Speech-to-Text
London, England, United Kingdom · Hybrid
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: TypeScript, Vue 3, Pinia, HTML, CSS
Illinois, United States · Remote OK
$150k–$170k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Oracle EBS, Oracle Fusion Cloud, CPQ, Agile Scrum, Technical Architecture
Krakow, Lesser Poland Voivodeship, Poland · On-site
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Procure to Pay, Purchase Order Management, Indirect Procurement, Supplier Relationship Management, Analytical Skills
Cambridge, England, United Kingdom · On-site
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: C#, RESTful APIs, Object Oriented Programming, Software Design Patterns, Data Structures
Poland · Remote OK
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Customer Relationship Management, Demand Planning, Forecast Integration, Delivery Management, Technical Advocacy
Florida, United States · Remote OK
$170k–$200k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Strategic Partnerships, Business Development, Deal Negotiation, Gap Analysis, M&A Evaluation
United Kingdom · Remote OK
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: C#.NET, ReactJS, TypeScript, JavaScript, HTML
Texas, United States · Remote OK
$75k–$85k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Video Security Solutions Sales, Business Development, Channel Strategy, Sales Forecasting, CRM Salesforce
British Columbia, Canada · Remote OK
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Product Ownership, Backlog Management, Agile Methodologies, Technical Architecture, User Story Writing
Colorado, United States · Remote OK
$90k–$100k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Process Mapping, Business Process Management, Stakeholder Management, Lean Methodology, Root Cause Analysis
Colorado, United States · Remote OK
$90k–$100k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Salesforce Sales Cloud, Salesforce Flow, User Acceptance Testing (UAT), Solution Design, CRM Data Governance
Allen, Texas, United States · On-site
$140k–$175k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: C++, C, Embedded Software Development, Linux Kernel, Linux Drivers
Illinois, United States · Remote OK
$110k–$135k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Product Ownership, Backlog Management, User Story Writing, Technical Architecture, Agile Methodologies
Poland · Remote OK
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Customer Relationship Management, Demand Planning, Forecast Integration, Delivery Management, Technical Advocacy
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Manage day-to-day customer contracts and relationships for video intelligence and evidence solutions. Ensure contractual obligations are met and coordinate technical resources to resolve complex issues across the customer base.
Requires a high school diploma, associate, or bachelor's degree, or 5+ years of experience in customer support for video solutions. Must be able to obtain government background clearance and reside in the Kansas City region.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
The Video System Manager position resides in Global Services, within the North America Mobile Video Managed & Support Services organization. This role is responsible for the day-to-day management of customer contracts and relationships for our video solutions, including Vehicle Intelligence product lines. The Video System Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our video solutions, and directs the appropriate resources to solve complex issues across our customer base. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, on-site technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers.
This role reports into the Video Services Regional Support Manager based on geographical location.
Responsibilities/Expectations:
Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams pertaining to the Mobile Video, Command Center Software, and Mission Critical Networks throughout the customer engagement.
Oversee Servicer Statement of Works (SSOW) with Onsite Servicers and ensure service delivery and Service Level Agreements (SLA) compliance.
Provide Customers a single point of contact for all items related to Video Services.
Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes.
Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables.
Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer.
Ensure best practices are being adhered to within the customer's environment.
Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure.
Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans.
Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities.
Report on technical performance and provide reviews of relevant service requests open within a customer's environment.
Ensure effective coordination and support between account teams and supporting technical resources, resulting in adherence to agreed scope, deliverables, and outcomes.
Have familiarity with video solution deployment methodologies and quality processes.
Show dedication to delivering and supporting end-to-end solutions with exceptional quality, identifying up-sell or cross-sell opportunities.
Ensure all operational documents remain up to date and relevant, such as Customer Support Plans and Servicer Statements of Work.
Work with the Customer Support Manager on any contract renewal process for all assigned service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes.
Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.
Remain current with the complex and evolving legal and regulatory requirements regarding data security best practices.
Goal oriented self-starter with skills and ability to successfully market and manage service support contracts
Familiarization with forecasting and cost/revenue/margin business acumen.
Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities.
Must be capable of learning service products, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams.
Knowledge and experience utilizing Google Suite tools and Microsoft business software is required.
Ability to achieve contract renewal and services growth goals.
Understanding of Motorola Solutions products and services.
Understanding of Servicer Statement of Work for contract management.
Target Base Salary Range: $90,000 - $100,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
LI-JM3
High School diploma, Associates, or Bachelor's degree, OR 5+ years of experience in Customer Support / Customer Account Management to include Mobile Video, Vehicle Intelligence, or other video solutions.
Must have working knowledge of CMSO and the Network Operations Center offerings and procedures as well as a strong command of communication skills, both oral and written required.
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Motorola Solutions | Solving for safer
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
Offices: 500 W. Monroe Street, Chicago, IL 60661, US · Tally Ho Business Park, 10 Wesley Court, Burwood East, Victoria 3151, AU · Nova South, 160 Victoria Street, London, London SW1E 5LB, GB · 8133 Warden Avenue, Markham, Ontario L6G 1B3, CA · 2540 Galvin Dr, Elgin, IL 60124, US
Motorola Solutions | Solving for safer
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.
Offices: 500 W. Monroe Street, Chicago, IL 60661, US · Tally Ho Business Park, 10 Wesley Court, Burwood East, Victoria 3151, AU · Nova South, 160 Victoria Street, London, London SW1E 5LB, GB · 8133 Warden Avenue, Markham, Ontario L6G 1B3, CA · 2540 Galvin Dr, Elgin, IL 60124, US
