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MODintelechy logoMODintelechy

Director, Marketing Operations & Governance

Austin, Texas, United States · Remote OK

Senior

Role Overview This role has two connected mandates: what's allowed (governance, policy, compliance, risk) and how work gets done (operating model, workflows, handoffs, SLAs). Both are needed to operationalize the strateg…

Skills: Governance Frameworks, Operating Model Design, B2B SaaS Marketing, RACI Matrix, Compliance Management

MODintelechy logo

Director, Marketing Operations & Governance

MODintelechy

Austin, Texas, United States • Remote OK

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Senior

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  • Full-time
  • Posted 47d ago
  • Apply by Sep 10
  • ~40 hrs/week
  • Remote in United States

Responsibilities

Establish and maintain marketing governance frameworks, policies, and compliance guardrails to ensure consistent execution. Design and evolve the end-to-end marketing operating model, including workflows, RACI structures, and SLAs across global teams.

Requirements

Requires 6+ years of experience in B2B marketing with a focus on global governance and operating model development. Must have a proven track record of implementing governance charters and managing compliance in enterprise SaaS environments.

Full job description

Role Overview
This role has two connected mandates: what's allowed (governance, policy, compliance, risk) and how work gets done (operating model, workflows, handoffs, SLAs). Both are needed to operationalize the strategic vision. Without governance, execution is inconsistent and risky. Without process, governance is theoretical.


This role is responsible for defining how marketing operates at scale. It establishes the governance frameworks, operating model, and process structures required to enable consistent, compliant, and efficient execution across teams, channels, and regions.

The focus is on creating clarity: how work flows, who owns decisions, how risks are managed, and how standards are maintained. This role ensures that strategy can be executed in a structured, repeatable, and scalable way.

This role operates in a B2B SaaS environment with complex workflows, account-based engagement models, and global execution requirements.

Key Responsibilities
Establish Governance Frameworks & Policy
Develop and maintain the governance charter. Define how marketing operates within clear guardrails by establishing governance structures, decision rights, and policies for data usage, consent, audience management, and channel engagement. Enforce data ethics guardrails and channel policies.

Design the Marketing Operating Model
Build and evolve the end-to-end operating model that defines how work flows from intake through execution and optimization. Establish workflows, handoffs, SLAs, and clear ownership across all stages of the journey lifecycle. Define the intake process by which the roadmap priorities become actionable briefs to channel teams.

Drive Role Clarity & Decision Accountability
Define and maintain RACI structures across key workflows and decisions. Eliminate ambiguity by ensuring teams understand responsibilities, ownership, and escalation paths. Partner with Enablement team lead to ensure all teams understand their RACI assignments.

Ensure Compliance, Quality & Operational Consistency
Own the governance review process including risk assessments, sign-off criteria and audit trail. Implement governance review processes with legal, privacy and brand. Monitor adherence to standards across teams and regions, and proactively address gaps, risks, or inconsistencies.

What We Are Looking For 
The ideal candidate has managed or co-managed governance and compliance in SaaS or enterprise environments. Must have experience in delivering an enterprise level Governance charter, Operating Model and experience with global requirements for audits and enforcement.
 
Qualifications 
  • 6+ years in B2B marketing, with experience in Global Governance
  • Proven experience in Governance policies, process and enforcement 
  • Experience in developing operating models and related items such as RACI, workflows and SLAs
  • Experience working closely with complex global organizations and creating frameworks that can be adopted and scaled 


About MODintelechy
MODintelechy provides managed services to B2B organizations. We work with senior marketing, sales, revenue, and executive leaders to drive measurable growth and net revenue retention, often at the intersection of strategy, enablement, and change.

Location
Remote, U.S.-based preferred
Occasional client travel may be required
 

We're People First.

MODintelechy is an Equal Opportunity Employer. MODintelechy practices equal employment opportunity in all employment decisions without regard to race, religion, national origin, age, sex, sexual orientation, disability, gender or gender non-conforming identification, or any other characteristic or status protected by federal, state, or local laws.

Related keywords

B2B SaaSGovernance CharterOperating ModelRACISLAsComplianceData UsageConsent ManagementAudience ManagementRisk AssessmentEnterprise MarketingGlobal ExecutionAccount-Based EngagementData EthicsWorkflow AutomationManaged Services

About MODintelechy

LinkedInVisit site

Bridging Strategy and Execution to Unlock Revenue Growth Across the Customer Lifecycle

Industry
Business Consulting and Services
Company size
11-50 employees
Founded
2007
Headquarters
Austin, Texas
LinkedIn followers
5,148

MODintelechy (mod-in-tel-uh-key), inspired by the Greek concept of transforming potential into reality, is a B2B agency that bridges strategy and execution to unlock revenue growth across the customer lifecycle. We specialize in data-driven, modern, and transformative digital initiatives that optimize existing technology ecosystems, drive engagement, and deliver exceptional customer experiences. Based in Austin, Texas, our full-service agency integrates experts in sales, marketing, technology, data, and creative fields to develop comprehensive digital programs. By optimizing the customer journey from engagement to retention, we drive consistent growth and long-term revenue success.

Offices: 6201 Guadalupe St, Austin, Texas 78752, US

lifecycle revenue marketingcustomer journeyrevenue enablementpartner enablementsales enablementrenewalscustomer growthGTMmarketing automationsolutions architecture
View all jobs at MODintelechy

About MODintelechy

LinkedInVisit site

Bridging Strategy and Execution to Unlock Revenue Growth Across the Customer Lifecycle

Industry
Business Consulting and Services
Company size
11-50 employees
Founded
2007
Headquarters
Austin, Texas
LinkedIn followers
5,148

MODintelechy (mod-in-tel-uh-key), inspired by the Greek concept of transforming potential into reality, is a B2B agency that bridges strategy and execution to unlock revenue growth across the customer lifecycle. We specialize in data-driven, modern, and transformative digital initiatives that optimize existing technology ecosystems, drive engagement, and deliver exceptional customer experiences. Based in Austin, Texas, our full-service agency integrates experts in sales, marketing, technology, data, and creative fields to develop comprehensive digital programs. By optimizing the customer journey from engagement to retention, we drive consistent growth and long-term revenue success.

Offices: 6201 Guadalupe St, Austin, Texas 78752, US

lifecycle revenue marketingcustomer journeyrevenue enablementpartner enablementsales enablementrenewalscustomer growthGTMmarketing automationsolutions architecture
View all jobs at MODintelechy

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