Chicago, Illinois, United States · On-site
Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests. The Position Midtown believes in putting the customer at the center of every decisi…
Skills: Customer Service, Payment Processing, Scheduling, Conflict Resolution, Communication
Bannockburn, Illinois, United States · On-site
Midtown is looking for a friendly and driven Food & Beverage Associate to enhance our stellar restaurant experience. What You’ll Do Our Food & Beverage Associates are “people persons” to their core, motivated by helping …
Skills: Customer Service, Order Taking, Cash Handling, Sanitation, Relationship Building
Bannockburn, Illinois, United States · On-site
Midtown is looking for a talented Line Cook to enhance our stellar restaurant experience. What You’ll Do Our Line Cooks are the artists and heart of our restaurants. They are motivated and passionate about helping others…
Skills: Food Preparation, Plating, Kitchen Sanitation, Recipe Adherence, Catering
Bannockburn, Illinois, United States · On-site
Midtown is searching for a KidTown/Child Care Associate (PM Availability) to join our world-class team. As an integral part of the childcare team, our KidTown Associates inspire even our youngest members through movement…
Skills: Childcare, Activity Planning, Verbal Communication, Patient, High Energy
Chicago, Illinois, United States · On-site
$18/hr–$20/hr
Midtown is searching for a KidTown Lead to join our world-class team. As an integral part of the childcare team, our KidTown Lead inspire even our youngest members through movement, community, and personal attention. The…
Skills: Childcare, Leadership, Staff Training, Curriculum Planning, Verbal Communication
Willowbrook, Illinois, United States · On-site
Midtown is looking for a Massage Therapist to ensure that members and guests have luxurious spa experiences. Commission range of 30-45% percent depending on experience. The Position As an integral part of the spa team, o…
Skills: Massage Therapy, Customer Service, Retail Sales, Sanitation Standards, Client Relationship Management
Montreal, Quebec, Canada · On-site
Midtown est à la recherche d’un(e) associé(e) à l’accueil — le premier point de contact pour chaque interaction avec nos membres et nos invités. Le rôle Au Midtown, chaque interaction compte. Les associés à l’accueil don…
Skills: Customer Service, Communication, Payment Processing, Scheduling, Conflict Resolution
Chicago, Illinois, United States · On-site
$65k–$90k/yr
The Plus Path Coordinator is responsible for the development of ROG players who excel in their spaces and are on a pathway towards high performance programming. This individual will be the ambassador for weekly interclub…
Skills: Tennis Coaching, Leadership, Program Development, Talent Identification, Adult Team Management
Weston, Florida, United States · On-site
Midtown is looking for a Maintenance Technician to ensure that our facilities run smoothly. As an integral part of the facilities team, our Maintenance Technicians ensure a safe, clean and functional environment for memb…
Skills: Facilities Maintenance, Troubleshooting, Preventative Maintenance, Roofing, Mechanical Equipment
Rochester, New York, United States · On-site
$17/hr–$18/hr
Midtown is looking for a friendly and driven Food & Beverage Associate to enhance our stellar restaurant experience. This is a fulltime position. What You’ll Do Our Food & Beverage Associates are “people persons” to thei…
Skills: Customer Service, Order Taking, Cash Handling, Sanitation, Collaboration
Montreal, Quebec, Canada · On-site
Midtown est à la recherche d’un(e) sauveteur(se) pour surveiller nos piscines et assurer la sécurité de nos espaces aquatiques. Le poste En tant que membre essentiel de l’équipe aquatique, nos sauveteurs inspirent les me…
Skills: Water Rescue, First Aid, Customer Service, Interpersonal Skills, Swimming
Montreal, Quebec, Canada · On-site
Midtown est à la recherche d'un(e) associé(e) à l'entretien ménager pour se joindre à notre équipe de classe mondiale. Horaire flexible du lundi au vendredi. La maîtrise de la langue française est indispensable. En tant …
Skills: Housekeeping, Cleaning, Attention To Detail, Time Management, Customer Service
Chicago, Illinois, United States · On-site
Midtown is looking for a Hair Stylist to join our world-class spa team. This position is required to work nights and weekends. The Position Our Hair Stylists are courteous professionals interested in promoting the well-b…
Skills: Hair Styling, Hair Coloring, Blowouts, Braids, Hair Cutting
Rochester, New York, United States · On-site
$22/hr–$23/hr
Midtown is looking for a Hospitality Desk Lead who will play a key role in creating a positive experience in every interaction with members and guests. This is a full-time role, based in Rochester, New York. The Position…
Skills: Leadership, Customer Service, Team Management, Communication, Relationship Building
Bannockburn, Illinois, United States · On-site
Midtown is looking for a Part Time Hospitality Associate who will be the first point of contact for every interaction with our members and guests. The Position Midtown believes in putting the customer at the center of ev…
Skills: Customer Service, Payment Processing, Scheduling, Conflict Resolution, Communication Skills
Chicago, Illinois, United States · On-site
$20/hr–$22/hr
Midtown is looking for talented Full time & Part Time Line Cooks to enhance our stellar restaurant experience. What You’ll Do Our Line Cooks are the artists and heart of our restaurants. They are motivated and passionate…
Skills: Food Preparation, Plating, Kitchen Sanitation, Recipe Adherence, Catering
Bannockburn, Illinois, United States · On-site
$40k–$80k/yr
Midtown is looking for an enthusiastic and proactive Membership Sales Advisor to attract members to our luxury fitness clubs. What You’ll Do Our Member Sales Advisors are “people persons” to their core, motivated by help…
Skills: Consultative Selling, Lead Generation, Networking, Interpersonal Skills, Effective Communication
Weston, Florida, United States · On-site
Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests. The Position Midtown believes in putting the customer at the center of every decisi…
Skills: Customer Service, Payment Processing, Scheduling, Conflict Resolution, Communication Skills
Chicago, Illinois, United States · On-site
Midtown is looking for a Hospitality Lead who will play a key role in creating a positive experience in every interaction with members and guests. The Position Midtown believes in putting the customer at the center of ev…
Skills: Team Leadership, Customer Experience, Staff Training, Conflict Resolution, Bookkeeping
Chicago, Illinois, United States · On-site
$18/hr–$20/hr
Job Details Midtown is looking for talented dishwashers to enhance our stellar restaurant experience. We are searching for associates who can work 28-40 hours a week (3-5 shifts) and MUST be available weekends and holida…
Skills: Sanitation, Ware-washing, Customer Service, Communication, Organization
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Act as the first point of contact for members and guests by providing warm greetings and resolving inquiries efficiently. Manage front desk operations including program registration, payment processing, and facility cleanliness.
Requires strong customer service skills, a positive personality, and the ability to work a flexible schedule including weekends and holidays. Candidates must be organized, efficient, and capable of working under pressure in a collaborative environment.
Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests.
Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.
You will love this job if:
You love inspiring a sense of community and providing personal attention
You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner
You consistently strive to create a lasting first impression
You thrive in creating memorable moments for members and guests
You are passionate about helping others
You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members
Receive coaching with optimism and implement recommendations
As Hospitality Associate, you will:
Greet everyone who enters the club with a warm welcome
Seek to understand how you can help make someone’s experience special
Demonstrate sound judgment, professionalism, and optimism
Assist members with program registration, payment processing, and scheduling services
Handle check-ins, addressing questions and resolving issues appropriately
Identify potential friction points for customer and help find solutions
Participate in service recovery
Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
Contact housekeeping and maintenance departments when a problem is reported
Answer queries regarding club services and facilities
Implement processes and procedures to ensure consistent delivery of service
Complete transactions for paid services or goods
Complete tasks or projects as assigned such as calling members with birthday greetings
Availability to work a flexible schedule (including evenings, weekends, and some holidays)
Demonstrate strong customer service skills and enjoy serving others
Working knowledge of customer services standards
Work gracefully and quickly under pressure
Great personality that naturally connect with a wide variety of people
Keen memory and delightful sense of humor
Quickly make calculations when handling money
Work well in a collaborative team environment
Highly organized and efficient
Excellent communication skills
Compensation:
Starting at $21/hour
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
We exist to inspire people to transform their lives.
We exist to inspire people to transform their lives. -Because we believe that active, social people lead happier, healthier lives -Because we are passionate about people becoming the best versions of themselves -Because we believe in the positive impact people can make in their families and communities if they feel good about themselves
Offices: 3611 North Kedzie Avenue, Chicago, Illinois 60618, US · 2444 N Elston Ave, Chicago, Illinois 60647, US · 2211 Waukegan Rd, Bannockburn, Illinois 60015, US · 1760 N Hicks Rd, Palatine, Illinois 60074, US · 215 W 63rd St, Willowbrook, Illinois 60527, US
We exist to inspire people to transform their lives.
We exist to inspire people to transform their lives. -Because we believe that active, social people lead happier, healthier lives -Because we are passionate about people becoming the best versions of themselves -Because we believe in the positive impact people can make in their families and communities if they feel good about themselves
Offices: 3611 North Kedzie Avenue, Chicago, Illinois 60618, US · 2444 N Elston Ave, Chicago, Illinois 60647, US · 2211 Waukegan Rd, Bannockburn, Illinois 60015, US · 1760 N Hicks Rd, Palatine, Illinois 60074, US · 215 W 63rd St, Willowbrook, Illinois 60527, US
