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Croatian Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting top multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals in high-growth customer support services environments, delivering staffing solutions that drive measurable results for both candidates and clients. At Mercier Consultancy Group, we are committed to empowering careers, fostering professional growth, and building exceptional teams that set the standard for service excellence.

Job Overview

Mercier Consultancy Group is actively seeking a motivated and customer-focused Croatian Speaking Support Specialist to join our dynamic team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Croatian-speaking professionals to launch or elevate their career within the customer support services industry, working in a vibrant, multicultural environment. If you are searching for rewarding Croatian-speaking jobs or exploring exciting jobs in Bulgaria, this Croatian Speaking Support Specialist position in Bulgaria offers an outstanding platform for long-term professional success.

Key Responsibilities

• Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Accurately identify, diagnose, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner.
• Maintain comprehensive and precise records of customer interactions, cases, and resolutions within the company's CRM system.
• Collaborate closely with internal teams and escalate complex issues to senior support specialists or relevant departments when necessary.
• Proactively follow up with customers to confirm issue resolution and ensure complete satisfaction with the support experience.
• Stay up to date with product knowledge, service updates, and internal processes to provide accurate and informed assistance to customers.
• Contribute to a positive, professional, and high-performance team culture within the customer support services environment.
• Meet and consistently exceed individual and team performance targets, including response time, customer satisfaction scores, and quality benchmarks.
• Native or fluent Croatian language proficiency (spoken and written) is essential for this role.
• Valid EU passport (mandatory).
• A good working knowledge of English for internal communication and training purposes.
• Previous experience in customer support services, call centre operations, or a related client-facing role is highly advantageous.
• Strong interpersonal and communication skills with a genuine passion for delivering exceptional customer experiences.
• Proficiency with standard computer applications and the ability to adapt quickly to new digital tools and CRM platforms.
• A proactive, solution-oriented mindset with the ability to manage multiple tasks effectively in a fast-paced environment.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience.
• Fully Paid Training Programme to set you up for success from day one.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and results.
• €1,500 Signing Bonus (one-time payment for new hires).
• A structured career development pathway within the customer support services industry.
• A multicultural, inclusive, and supportive work environment.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently exceeds expectations. Sofia, the capital city of Bulgaria, is a thriving, cosmopolitan hub that seamlessly blends a rich historical heritage with a modern, forward-thinking urban lifestyle. Bulgaria enjoys a beautiful climate with warm summers and mild winters, alongside breathtaking natural landscapes ranging from the majestic Balkan Mountains to the sun-drenched Black Sea coastline. Whether you are an outdoor enthusiast, a history lover, or a culture seeker, Bulgaria has something extraordinary to offer at every turn.

Beyond its stunning scenery, Bulgaria is celebrated for its remarkably affordable cost of living, making it one of Europe's most attractive destinations for international professionals. The food scene in Bulgaria is vibrant and diverse, with a rich culinary tradition complemented by an ever-growing international restaurant culture. Sofia in particular offers excellent public transport, a lively social scene, and a warm, welcoming community for expatriates. For Croatian-speaking professionals considering jobs in Bulgaria, the quality of life is truly exceptional — and with a fully paid relocation package provided by Mercier Consultancy Group, your transition to Bulgaria could not be more seamless.

How to Apply

Are you ready to take the next step in your career? If you are a Croatian-speaking professional eager to thrive in a rewarding customer support services role and explore one of the most exciting jobs in Bulgaria on offer today, we want to hear from you. Click Apply Now to submit your application for this Croatian Speaking Support Specialist position in Bulgaria and a member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. Your future starts here — and we look forward to welcoming you aboard.