İzmir, Aegean Region, Turkey · Remote Solely
Processing of investigation query messages such as return of funds, Unable to apply, Amendment, BCNR, Recall, OFAC, FATF. Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining clo…
Skills: Payment Operations, Investigation, Query Management, SLA Management, Process Improvement
İzmir, Aegean Region, Turkey · Remote OK
First level checking scrutiny of transactions related to Clearing and centralized PDC area for Arabic and English cheques and to provide valued added services and ensure that all transactions are processed in compliance …
Skills: Payment Operations, Clearing, Transaction Processing, Arabic Language, English Language
İzmir, Aegean Region, Turkey · Remote OK
First level checking scrutiny of transactions related to Clearing and centralized PDC cheques and to provide valued added services and ensure that all transactions are processed in compliance with established turnaround …
Skills: Payment Operations, Transaction Processing, Clearing, PDC Cheques, Compliance
İzmir, Aegean Region, Turkey · Remote OK
This role is responsible for Technology Risk management monitoring, reporting and performance. Focus will encompass everything from 'ad hoc' requests to long term high visibility projects. Role has a impact on the Techno…
Skills: Technology Risk Management, Governance, Controls, Risk Mitigation, Process Improvement
United Arab Emirates · On-site
JOB DESCRIPTION 1 Job Title Investment and Insurance Specialist Department Direct Supervisor Area Sales Manager 2 Job Purpose Manage end-to-end investment / insurance sales for Business Banking 3 Key Result Areas and Res…
Skills: Investment sales, Insurance products, Wealth management, Business banking, Cross selling
İzmir, Aegean Region, Turkey · Remote Solely
Review all USD trade payments for the required documents and screen all the listed names/entities and counties against sanction hits in accordance with compliance with the agreed turnaround time and operating procedures.
Skills: Compliance, Trade Payments, Sanction Screening, Document Review, Due Diligence
Egypt · On-site
Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs.Provide excellent customer ser…
Skills: Customer service, Communication skills, Listening skills, Problem solving, Sales
Egypt · On-site
Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs.Provide excellent customer ser…
Skills: Customer service, Communication skills, Listening skills, Computer literacy, Sales
Egypt · On-site
Replacement of staff Ghousiya Sultana -59445 Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their…
Skills: Customer Service, Communication Skills, Listening Skills, Computer Literacy, Banking Knowledge
Egypt · On-site
Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and effecti…
Skills: Customer support, Live chat support, Banking product knowledge, Communication skills, Interpersonal skills
İzmir, Aegean Region, Turkey · Remote OK
Job Purpose Digital Product Expert has end-to-end responsibility for the development, management and harmonization Card products, services, channel formulae and processes within one or more segments and is familiar with …
Skills: Product Management, Digital Product Development, Agile Methodologies, Process Optimization, Customer Journey Mapping
United Arab Emirates · On-site
As an Assistant Manager in Mashreq Gold, you will play a crucial role in expanding our client base and enhancing our market presence. Your primary objective will be to onboard and manage clients, ensuring a seamless and …
Skills: Business development, Client acquisition, Revenue generation, Leadership, Management
United Arab Emirates · On-site
KEY RESULT AREAS • Achieve monthly sales targets in the financial year. • Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits. • Present and sell all personal banking prod…
Skills: Sales, Relationship Management, Financial Products, Customer Service, Prospecting
İzmir, Aegean Region, Turkey · Hybrid
Responsible to manage and lead the production support & delivery for the Loyalty & Pricing applications. Responsible to manage and lead the production support & delivery for customer experience applications such as chatb…
Skills: Production Support, Vendor Management, Software Quality Assurance, Team Leadership, Requirement Analysis
İzmir, Aegean Region, Turkey · On-site
Job Purpose: The Customer Engagement Manager is responsible for designing, executing, and optimizing customer engagement campaigns across multiple channels. This role requires strong collaboration with cross-functional t…
Skills: Campaign Strategy, Customer Engagement, Data-driven Decision Making, Digital Banking, Performance Analytics
İzmir, Aegean Region, Turkey · On-site
Job Purpose: The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving …
Skills: Relationship Management, Sales, Financial Market Knowledge, Interpersonal Skills, Networking
Qatar · On-site
The MIS Analyst will play a crucial role in our International Banking Group, specifically within the Retail Collections & Recovery department. This role involves; Prepare and distribute daily, weekly, monthly, quarterly,…
Skills: Microsoft Office Suite, Excel, Power BI, Data Analysis, Report Automation
Bengaluru, Karnataka, India · Remote OK
1 Job Title: VP, Head of Digital Onboarding & Servicing & Cash Management Ops Department Retail Banking Operations, CCAM Ops Direct Supervisor EVP Global Head of Retail Banking Operations. Pay Band M 2 Job Purpose The ro…
Skills: Retail banking operations, Cash management, ATM operations, Account onboarding, Strategic planning
İzmir, Aegean Region, Turkey · Remote OK
Qualifications & Experience Education Bachelor's degree in Computer Science, Engineering, Information Systems, Data Analytics, Statistics, Mathematics, or related discipline. Experience Minimum 5+ years of experience in …
Skills: SQL, Customer Data Platforms, Hadoop, Hive, Zeppelin
İzmir, Aegean Region, Turkey · Remote OK
To lead and manage the end-to-end account opening and servicing processes for Entity clients. The role is responsible for overseeing a team of professionals handling complex onboarding and service requests, ensuring exce…
Skills: Account Onboarding, KYC, Name Screening, Risk Matrix, GL Reconciliation
İzmir, Aegean Region, Turkey • Remote Solely
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The Team Leader will process complex investigation queries such as return of funds, recalls, and regulatory compliance checks like OFAC and FATF. They are responsible for ensuring all queries meet SLA standards and coordinating with internal teams and external banks to facilitate timely case closure.
The role requires strong analytical skills to identify recurrent query patterns and implement process improvements. Candidates must demonstrate the ability to manage investigation metrics and maintain effective communication across business lines and customer service desks.
Processing of investigation query messages such as return of funds, Unable to apply, Amendment, BCNR, Recall, OFAC, FATF.
Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
Analyzing recurrent queries and working with Operations manager to suggest process improvements to reduce repetitive queries.
Manage investigation based on the agreed Metrics with business
We are Mashreq - Inspiring you to Rise Every Day
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query. Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
Offices: Mashreq Bank PSC, Umniyati Street (off Al Asayel Street Burj Khalifa Community, Dubai, UAE, AE
We are Mashreq - Inspiring you to Rise Every Day
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query. Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
Offices: Mashreq Bank PSC, Umniyati Street (off Al Asayel Street Burj Khalifa Community, Dubai, UAE, AE
