The Retirement Operations Change Management and Learning Centre of Excellence is seeking a Learning Consultant to work in collaboration with leaders and subject matter experts from Retirement Operations as well as with m…
The Vendor Contract Management Manager is responsible for overseeing the end-to-end management of vendor relationships, contract administration, and contingent workforce programs to ensure operational efficiency, complia…
As a Sr. Operational Excellence Consultant, you play a pivotal role in shaping how the organization works, delivers value, and continuously evolves. This role goes beyond driving projects—it is about influencing outcomes…
Skills: Operational Excellence, Lean Six Sigma, Project Management, Process Mapping, Data Analysis
The Manager will support the Head of Business Management in executing strategic initiatives, managing performance, and driving transformation projects. This role involves collaborating with various teams to ensure alignm…
This opportunity is ideal for a risk and business operations professional who wants to play a key role in strengthening organizational resilience, operational excellence, and risk governance. The role contributes to our …
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Senior+$3.6B raised
The Hong Kong Corporate Actuarial acts as financial management hub, providing professional advices and services to senior management in the state-of-the-art actuarial areas across IFRS17 valuation reporting and analysis,…
雇用機会 お客様は私たちにとって最も重要であり、多くのエンドユーザーは私たちの製品・サービスを信頼して安心した日々をおくることが出来ています。私たちのビジネスの将来のために、重大な問題を解決して価値を提供することが出来るAccounting Specialist を求めています。あなたを必要としています。 Head of Accounting のもとで、JGAAPおよびIFRSに基づいた高品質な決算業務、財務報告、会計オペレーションの遂…
Skills: Accounting Software, Microsoft Excel, Logical Thinking, Internal Control Management, English Communication
The Financial Control Analyst performs structured yet increasingly complex financial and accounting activities to ensure the accuracy of financial records, compliance with internal and external requirements, and delivery…
The Opportunity: The Project Manager plays a pivotal role in delivering high‑impact business and regulatory initiatives that shape the future of our organization. Working with senior stakeholders across business and tech…
As an Associate Security Analyst within Global Cybersecurity Operations – Segment, you will support the collection, analysis, and interpretation of information to identify patterns, surface risks, and detect anomalies ac…
Skills: Cybersecurity Operations, Data Analysis, AI and Machine Learning, Automation Tools, KQL
This is an exciting opportunity for the ideal candidates to join a dynamic team within Personal Investing that will be transforming the Manulife John Hancock Wealth business with personalized investment recommendations t…
Makati City, National Capital District, Philippines · Hybrid
Mid level$3.6B raised
The Associate Platform Engineer is responsible for designing, building, automating, and supporting cloud-based platforms and infrastructure that enable development teams to deliver reliable, scalable, and secure applicat…
Skills: CI/CD, DevOps, Kubernetes, Cloud Computing, Linux Administration
Asia IAM & Data Security Enablement Lead (Director)
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · Hybrid
Senior+$3.6B raised
Asia IAM & Data Security Enablement Lead This role is critical in enabling secure and scalable access to systems and data across Asia. By strengthening identity governance, access control, and data protection practices, …
Skills: Identity And Access Management, Identity Governance, Data Security, RBAC, SailPoint
The Private Markets Operations Specialist is responsible for supporting the administration, accounting, reporting, and operational activities of private market investments, including private debt, private equity, senior …
Makati City, National Capital District, Philippines · Hybrid
Mid level$3.6B raised
The Platform Engineer is responsible for designing, building, automating, and supporting cloud-based platforms and infrastructure that enable development teams to deliver reliable, scalable, and secure applications. The …
Skills: CI/CD Automation, Linux Administration, Kubernetes, Docker, Terraform
We are seeking a highly skilled and proactive CRM & Enablement Tools Manager to oversee the CRM product roadmap for Retail Investments, acting as the strategic bridge between Sales stakeholders and the delivery team. Thi…
Senior Platform Reliability Engineer Join Manulife Global Wealth & Asset Management (GWAM) and help power critical cloud platforms that enable data, analytics, and AI across the organization. We're looking for a Senior P…
This is an exciting opportunity to join Manulife's High Net Worth (HNW) Underwriting team, supporting complex and sophisticated insurance cases for affluent clients. As Director, GHNW Underwriting, you will play a critic…
Skills: Life Insurance Underwriting, Risk Management, Financial Assessment, Medical Underwriting, Compliance Assessment
Special capital Region of Jakarta, Java, Indonesia · Hybrid
Senior+$3.6B raised
The Chief Compliance Officer (“CCO") is also responsible for reporting on the Regulatory Compliance Program to the entity’s Board of Directors, including the results of assessments and internal monitoring activities and …
Copilot said: Cloud EngineerJoin Our Cloud Engineering Team Are you passionate about building scalable, secure, and modern cloud solutions? We're looking for a Cloud Engineer who can combine deep technical expertise with…
Skills: Microsoft Azure, Kubernetes, AKS, Terraform, Unix/Linux
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
professional certificate
Flexible Environment, Well-being Support, Inclusion Support, Career Growth Opportunities
Posted 17d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
Lead the strategic design, development, and implementation of tailored learning strategies to drive user adoption for transformational and business-as-usual initiatives. Collaborate with global stakeholders and subject matter experts to deliver quality learning solutions and measure their effectiveness.
Requirements
Requires 3+ years of experience in a learning role with a strong understanding of project management lifecycles and adult learning methodologies. Professional certifications such as CTDP, PMP, or Agile are considered assets, along with experience in Financial Services.
Full job description
The Retirement Operations Change Management and Learning Centre of Excellence is seeking a Learning Consultant to work in collaboration with leaders and subject matter experts from Retirement Operations as well as with multi-disciplinary project teams to lead learning activities across transformational and business-as-usual initiatives. This role will be responsible for strategically designing, developing, and implementing tailored learning strategies and plans to drive learning commitments from awareness and training delivery through to sustained user adoption.
Key Accountabilities
Bring learning expertise, consultation and influence in support of the Retirement Operations ambition, goals and service commitment to customers. partner with leaders to define, prioritize and solution learning needs, ensuring ongoing alignment with strategic initiatives and expectations from senior leaders through consistent communication.
Develop learning strategies and related training plans tailored to the unique needs of each initiative, socializing and ensuring buy-in from leaders of impacted areas, and collaborating with Learning Designers and Knowledge Management resources for the development of learning materials, and with subject matter experts and other training resources for training delivery in the lead up to go-live.
Develop comprehensive learning strategies, related training plans and training materials in collaboration with leaders and subject matter experts from Retirement Operations, Retirement, Sales and Distribution, Communications, Marketing, and Technology.
Collaborate effectively with global stakeholders, project team members, vendors, shared services, and other groups to influence learning outcomes and deliver quality learning solutions within scope and agreed upon timelines; remotely manage relationships.
Conduct needs assessments for each learning initiative to validate learning needs for teams and individuals impacted directly or indirectly by the change and inform learning tactics.
Lead socialization of learning strategies with leaders of impacted groups, to ensure proposed tactics and approaches meet business needs.
Identify potential risks to developing training materials and delivering training and leverage insights to develop mitigation strategies and plan to proactively address risks and blockers.
Report on progress and risks pertaining to training deliverables.
Design and deploy methodologies to measure the effectiveness of learning tactics including lessons learned sessions to drive continuous improvement.
Understand the project management lifecycle and exemplify flexibility across a variety of project methodologies.
Experience leading learning activities for large transformation projects and initiatives across multiple stakeholder groups, leveraging learning methodologies and frameworks.
Proven track-record of introducing learning as a discipline across senior leadership, people managers and stakeholders.
Proven track-record of working in a project environment, working with Gantt charts and workback schedules, feeding into RACI discussions and project status updates.
Ability to quantitively define and measure learning outcomes across stakeholder groups to track the effectiveness of learning deliverables.
Well-versed in current and evolving adult learning best practices, strategies and methodologies. Expert level ability to analyze data and identify trends to improve learning solutions.
Strong collaboration and relationship management skills; ability to work effectively with others to set goals, resolve problems, and make decisions that improve organizational effectiveness.
Demonstrated sense of urgency and dedication to project timelines. Skills include time management and organization skills; ability to prioritize multiple initiatives and re-adjust priorities per changing circumstances, develop workplans and workback schedules, monitor progress towards goals, and track details/data /information/activities effectively.
Exceptional listening skills and ability to synthesize information and develop appropriate actions.
Excellent interpersonal skills, including strong relationship building, influencing and negotiation skills.
Strong communication skills – interacting confidently, professionally and building relationships across all areas of the organization.
3+ years of experience in a learning role
Financial Services experience is an asset
Formal Adult Learning certification and/ or Certified Training and Development Professional (CTDP) designation is an asset
Agile/Project Management Professional (PMP) designation is an asset
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
Hybrid
Related keywords
Adult LearningChange ManagementLearning Centre of ExcellenceGantt ChartsRACICTDPPMPAgileFinancial ServicesLearning StrategiesNeeds AssessmentUser AdoptionKnowledge ManagementProject Management LifecycleLearning Outcomes
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Visit www.Manulife.com to find out more.
For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Visit www.Manulife.com to find out more.
For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID